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Problem Downloading Fuel Prices
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IanS100
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Joined: May 05, 2008
Posts: 870
Location: Southport

PostPosted: Tue Oct 05, 2010 3:59 pm    Post subject: Reply with quote

Darren wrote:
It's no longer offered in the LIVE services package for GO 1000 and VIA.

Why I do not know, perhaps because the data was so hopelessly poor and out of date!

I'd guess they will keep it running for existing customers until their subscription expires.


I subscribed for 12 months & was later given another 12 months FOC so they'll have to keep supplying me till mid 2011 .... they'll probably just keep giving me the same information on the basis that I'll never know the difference Wink
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lyskamm
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Joined: Oct 17, 2007
Posts: 58

PostPosted: Tue Oct 05, 2010 6:32 pm    Post subject: Reply with quote

shires999 wrote:
It's been fine for me until last Friday when it just stopped working.

I've had a response from Tomtom who say there is a temporary issue with tehir servers and they are giving it their highest priority !!!


The Live update (via the sim on the device not via Tomtom home) is broken since nearly one month When you try to update via the device you would receive a message saying that you have "old map date".
When I contacted Tomtom about this a few weeks ago, they said that the problem would be fixed soon and that temporarely I should update using Tomtom Home,
Now also downloading via Tomtom Home is broken Evil or Very Mad

What's strange is that they have just expanded the coverage of fuel prices to the new Live Countries since the middle of September (Italy, Spain, Austria, Luxemburg, Sweden, Finland, Denmark and Norway). Tested personally in Austria and Italy.
If their plan is to drop this service, why did they do so?
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2216
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Joined: Dec 10, 2005
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PostPosted: Tue Oct 05, 2010 7:49 pm    Post subject: Reply with quote

Before we lost this feature ( only joking ) I had some strange device errors like you have to connect to Home to get the latest prices. I had only updated with Home the night before. I'am not that bothered about losing it as they are always wrong. It's just if you search for petrol stations you get the error as above so it needs sorting out.
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sangwell
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Joined: May 27, 2006
Posts: 5

PostPosted: Tue Oct 05, 2010 8:30 pm    Post subject: Reply with quote

Quote:
Thank you for your email. My name is Suzanne in TomTom Customer Care.

The issue with regards to the error message that you are receiving regarding installing your Fuel Price updates is currently being investigated by the developers.

This should be resolved in the near future, allowing you to download them again. For the time being however, please leave the Fuel Price updates unticked, when downloading your updates.

I would like to apologise for the inconvenience caused.

Please do not hesitate to let me know if you require any further assistance and I will be more than happy to help.
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IanS100
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PostPosted: Wed Oct 06, 2010 8:49 am    Post subject: Reply with quote

sangwell wrote:
"Thank you for your email. My name is Suzanne in TomTom Customer Care.


Hi Suzanne, it's good to know that TomTom actually read the forum even if they don't take much notice of it, but welcome never the less and a couple of questions:-

Is it TomTom's intention to drop Fuel Prices as has been mentioned?

Why are the Fuel Prices still so woefully inaccurate?

Cheers Smile
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Darren
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PostPosted: Wed Oct 06, 2010 9:00 am    Post subject: Reply with quote

IanS100 wrote:
Hi Suzanne, it's good to know that TomTom actually read the forum even if they don't take much notice of it, but welcome never the less

Uh you have misunderstood, the post was simply a quote from an exchange with TT CS. Suzanne has not joined the forum Confused
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Darren Griffin


Last edited by Darren on Wed Oct 06, 2010 9:13 am; edited 1 time in total
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IanS100
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PostPosted: Wed Oct 06, 2010 9:05 am    Post subject: Reply with quote

Darren wrote:
IanS100 wrote:
Hi Suzanne, it's good to know that TomTom actually read the forum even if they don't take much notice of it, but welcome never the less

Uh you have misunderstood, the post was simply a quote from an exchange with TT CS. Suzanne has not joined the forum Confused


Doh!! Embarassed Rolling Eyes .... cheers, I can stop holding my breath for the reply now Laughing
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MrT
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PostPosted: Wed Oct 06, 2010 10:03 am    Post subject: Reply with quote

The problem with Home does not need a developer to fix, it just needs some data to be put in the CAB file that is downloaded.
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DennisN
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PostPosted: Wed Oct 06, 2010 10:16 am    Post subject: Reply with quote

IanS100 wrote:
Darren wrote:
IanS100 wrote:
Hi Suzanne, it's good to know that TomTom actually read the forum even if they don't take much notice of it, but welcome never the less

Uh you have misunderstood, the post was simply a quote from an exchange with TT CS. Suzanne has not joined the forum Confused


Doh!! Embarassed Rolling Eyes .... cheers, I can stop holding my breath for the reply now Laughing


What a disappointment - I enjoyed the post, thinking you were taking the Michael!! Confused
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If it tastes good - it's fattening.

Two of them are obesiting!!
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IanS100
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PostPosted: Wed Oct 06, 2010 6:03 pm    Post subject: Reply with quote

DennisN wrote:

What a disappointment - I enjoyed the post, thinking you were taking the Michael!! Confused


I wish I'd thought of that first but I was soooo excited at finding out that there really is someone in TomTom CS that I added 2 + 2 & made 5 Wink
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IanS100
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PostPosted: Thu Oct 07, 2010 10:01 am    Post subject: Reply with quote

MrT wrote:
The problem with Home does not need a developer to fix, it just needs some data to be put in the CAB file that is downloaded.


Yet another speedy fix from TomTom, NOT!!! IT may be useless but we have paid for it Evil or Very Mad
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spook51
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Joined: Mar 26, 2004
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PostPosted: Thu Oct 07, 2010 10:05 am    Post subject: Reply with quote

If you like, I can sell you lots of useless things.... Wink
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IanS100
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PostPosted: Thu Oct 07, 2010 10:08 am    Post subject: Reply with quote

spook51 wrote:
If you like, I can sell you lots of useless things.... Wink


Surely you're not thinking of selling your TomTom Wink
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spook51
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Joined: Mar 26, 2004
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PostPosted: Thu Oct 07, 2010 10:55 am    Post subject: Reply with quote

IanS100 wrote:
spook51 wrote:
If you like, I can sell you lots of useless things.... Wink


Surely you're not thinking of selling your TomTom Wink


Not when (accuracy of fuel prices apart) it works perfectly with the new Navcore - if it's the only one that does it must be worth millions!!
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gazza70
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Joined: Feb 28, 2006
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PostPosted: Fri Oct 08, 2010 4:49 pm    Post subject: tomtom answer to fuel prices Reply with quote

this is the reply tomtom sent me regarding fuel prices

Hi this is Fred from TomTom Customer Support. Thank you for your patience while we work on the fuel prices issue. It seems the problem in not specific to your device. Over the past few days we have received a large number of calls regarding the fuel prices being Invalid. our team is working on this issue at our end and will hopefully have some new prices released soon. Please remove the current fuel price files from your device and computer in Manage My GO. And try the updates in a few weeks when hopefully they will be working.

Please don't hesitate to contact me with any further queries using the details at the base of this email.
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