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TomTom CTO - GO 1000 Will Support Custom POIs Next Year
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Darren
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PostPosted: Thu Sep 30, 2010 2:26 pm    Post subject: TomTom CTO - GO 1000 Will Support Custom POIs Next Year Reply with quote

pocketgpsworld.comWith TomToms latest GO 1000 LIVE hitting the shelves this week, the issue of third party POI support is one concerns many potential customers.

As we have reported previously, TomToms GO 1000 and their new XL replacement, the VIA, do not support the installation or use of third party POIs or POI.

This is understandably considered a major issue, many satnav owners use third party POI databases and it has always been a cornerstone of TomToms products that they support third party POIs. So it came as a shock to discover that their latest premium model range would not offer such support.

We had the opportunity to raise this issue directly when we spoke with Mark Gretton, TomToms CTO yesterday. He apologised for the problem arising and went on to re-assure us that TomTom continued to recognise the importance of third party POI data and more importantly, the value that supporting such services brought to their products.

He went on to explain that time pressures were to blame for the omission of POI support at launch. With the roll-out of the new platform and back end utilised by GO 1000 and VIA proving complex they had been forced to omit non-critical features. The good news is that Mark promised they would be returning sometime in 2011.

This is very welcome news but it does leave the new products without third party POI support at present. Anyone considering a purchase is therefore reminded that, if such support is important, you should either postpone a purchase until such time as support returns or consider an alternative product.
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luvlara
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PostPosted: Thu Sep 30, 2010 4:44 pm    Post subject: Reply with quote

This sounds to me like a thinly veiled attempt to force users to buy the TomTom speed camera database!

The excuse of not having enough development resource does not ring right. If this is recognised as being so important to TomTom why not wait until the products are fully ready for sale rather than half baked?

I guess I will be looking to Garmin for my next top of the range device.
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pdfbt40
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PostPosted: Thu Sep 30, 2010 5:48 pm    Post subject: Reply with quote

I have to agree.

Having just replaced a system, Tom Tom was never considered for purchase. Too many ifs and buts....

Martin
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Trevor
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PostPosted: Thu Sep 30, 2010 6:12 pm    Post subject: Reply with quote

I find it hard to believe they dropped it because if timescales. Perhaps I am to synical but as they have lots of POIs on their site for sale it seems very convenient.
No POIs then it is not for me.
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andy-c1
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PostPosted: Thu Sep 30, 2010 6:12 pm    Post subject: Reply with quote

so in theory he is saying wait for the next version of TT which is what I will have to do Crying or Very sad Crying or Very sad Crying or Very sad Crying or Very sad Crying or Very sad as I hate the 750
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asperion
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PostPosted: Thu Sep 30, 2010 6:20 pm    Post subject: Reply with quote

No 3rd Party POI's will mean that I will look at what Garmin have to offer Surprised
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Darren
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PostPosted: Thu Sep 30, 2010 6:28 pm    Post subject: Reply with quote

andy-c1 wrote:
so in theory he is saying wait for the next version of TT which is what I will have to do Crying or Very sad Crying or Very sad Crying or Very sad Crying or Very sad Crying or Very sad as I hate the 750

Hmm, when you consider the number of issues they have had, broken firmware, non-working LIVE subs etc and the fact that, since the 940, every updated model has had less features than the one it replaced, I'd be looking elsewhere, not waiting on TomTom.
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Darren
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PostPosted: Thu Sep 30, 2010 6:29 pm    Post subject: Reply with quote

asperion wrote:
No 3rd Party POI's will mean that I will look at what Garmin have to offer Surprised

And take a look at Navigon's new range, lots to like there.
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brucestid
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PostPosted: Thu Sep 30, 2010 6:35 pm    Post subject: Hmmm… Reply with quote

Actually, TomTom is under no obligation to support third-party providers of POIs of any kind. It might make good business sense to support third parties, or it might not. That's for them to decide. (Personally, I think it would be misguided if they did withdraw support — but the company has made dumber decisions than that.)

Also, pocketgpsworld.com is clearly not an impartial commentator. If TomTom were to close off their platform, things might be very different for pocketgpsworld.

I've used pocketgpsworld's speed-cam database for some years and continue to do so. I personally would resent it if TomTom were to try to pressure me into subscribing to their own POI database by cutting off third-party support. I actually think the company is stagnating and has thrown away its leadership position through inaction and distraction.

BUT I think it's important to recognise the push and pull of commercial interests here, that's all. No existing TomTom customer is being affected — only potential new ones who would presumably walk into the purchase with their eyes open.
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portman
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PostPosted: Thu Sep 30, 2010 7:04 pm    Post subject: Reply with quote

I don't see the problem, its easy, DON'T buy it!!! They'll learn..

They have become the main player but as many companies to their cost have found out, things don't stay that way, so often by the failure of the company to listen to customers. Only got to look at Navman to see how it all goes wrong!

Certainly did me no favours with the XXL530TM World Traveler edition i bought, had to return it because they mis-sold it, saying it included lifetime map updates but what it actually included was lifetime map updates for all the countries except Europe!! So not lifetime updates then.....
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Andy_P
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PostPosted: Thu Sep 30, 2010 7:31 pm    Post subject: Reply with quote

luvlara wrote:

The excuse of not having enough development resource does not ring right. If this is recognised as being so important to TomTom why not wait until the products are fully ready for sale rather than half baked?


Trevor wrote:
I find it hard to believe they dropped it because if timescales.


Actually, that's probably the one thing you CAN believe.

TT would not be the first company where the engineers/developers have been crying out for more time, but the money men and marketeers have forced an early launch date of a product.
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Robin2
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PostPosted: Thu Sep 30, 2010 7:37 pm    Post subject: Reply with quote

I would certainly not buy on the vague promise of it becoming available "some time in 2011". I don't need to replace my 720 at the moment, but if it breaks I will definitely look elsewhere if third party POIs are not supported.
Robin
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PostPosted: Thu Sep 30, 2010 8:24 pm    Post subject: Reply with quote

1ee wrote:
I only used the PGPS camera database so I don't believe the POI issue will affect me.

Lee, the PGPSW Speed Camera Database is a set of Third Party POI files so you won't be able to install these until/ when/ if TomTom decide to allow it in the case of the Go-1000 or VIA units.

Seems incredible to me that TomTom realised a month or two back that Custom POI integration was so important that they decided to include it on models already released from which this functionality was missing from day one (XL IQ-2 etc). Whether this was as a direct result of listening to customer feedback or the devices not selling very well is something we will ever know. This back track on low cost budget models makes it all the more bizzare to leave out such capability from a high end flagship device.

If the Go-1K had the Third Party POI integration built in to the Home_3 user experiance would I purchase the device for my own use? Sadly not as the restrictive locked down approach of the file system combined with a track record of broken Navcore releases for earlier units necessitating user intervention and manipulation of files to overcome such inadequacies is enough for me to decide a locked down system won't work without endless jumping through hoops.

Should anyone want a list of examples where broken software has been released for devices spanning the last 12 to 18 months (specific examples) I am more than willing to add it to this thread in order to substantiate the above paragraph - Mike
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Andy_P
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PostPosted: Thu Sep 30, 2010 8:55 pm    Post subject: Reply with quote

Go on... you know you want to! Cool
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Darren
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PostPosted: Thu Sep 30, 2010 9:30 pm    Post subject: Re: Hmmm… Reply with quote

brucestid wrote:
only potential new ones who would presumably walk into the purchase with their eyes open.

Laughing Do you really think the average buyer is that well informed? Look at all the START owners who came here asking why they couldn't install POIs.

And as I have explained, TomTom have gone on record as saying they recognise the value of supporting third party POI files so this is not a commercial decision to drop support but a blunder.

Our commercial interest in offering an alternative speed camera database is clear and we have never hidden that.
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