Screen seems to be stuck

wadste · Occasional Visitor Joined: Mar 20, 2007 Posts: 5

I have a Tom Tom XL Live Routes unit. Today when starting it it goes to the owner information screen, but when I click 'Continue' nothing happens. The button turns blue to show that the key tap has been accepted but the screen just stays on the owner information page. Have been sitting here for 10 minutes and still no change.

Any ideas?

Steve

Andy_P · Posted: Fri Sep 03, 2010 11:54 am Post subject:

Obvious first question.... Have you tried a reset?

Press and hold the On/Off button until your XL restarts. This can take more than fifteen seconds.

Mick_1959 · Posted: Fri Sep 03, 2010 12:56 pm Post subject:

I suffered from same problem after downloading V8.55 maps (Europe) on to my go950 live.

The 950 would start up ok, I could navigate around various menus, but if I selected Navigate To, or Prepare Route, the screen would Freeze.

Then after a matter of 1-2 minutes, 950 would reboot or I would reset the device by pressing on the on/off button - which did nothing to cure problem.

I run Clear Flash 3 times, but to no benefit.

My warnings for safty cameras are untouched, but my Map colour prefrences were reset to default colours.

I cured my problems it by connecting to Home, selected Operate my device. then browsed map and added a favourite.

Voila, device is back to normal operation, and I just needed to set my colours schemes to my preference
_________________
Mick
Go 1005 in need of resuscitation
GO 950 Dead,
GO 920 Dead

Andy_P · Posted: Sat Sep 04, 2010 2:30 pm Post subject:

shaun43uk · Posted: Sun Sep 19, 2010 3:37 pm Post subject:

Hi I have the same problem as OP, I have XL (30-series) 330 that Im trying to fix for a workmate.

Map version is 825.2158
App Version 8.080.9662

I tried reseting many times, I tried the flash tool, I deleted the Mapsettings.cfg file and reset, I tried running it from Home and browsing map and adding favourite, sadly none of these worked.

I then followed the instructions on the TomTom site and formatted the drive and then did a clean install and again sadly it didnt work, I can only navigate the menu's from TT Home but when I restart the XL the touch screen just doesnt work it just changes colour as I touch but nothing happens, when I connect usb and get the do you want to connect to computer prompt, the yes button turns blue but nothing happens so I have to go thru the reset routine to get it to connect to my PC without any prompts.

I hope all the above makes sense.

Cheers
Shaun
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Tom Tom Go 5100

shaun43uk · Posted: Tue Sep 21, 2010 8:04 am Post subject:

Ive also tried cleaning round the rim of the touchscreen with a piece of card.

any suggestions please
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Tom Tom Go 5100

dhn · Posted: Tue Sep 21, 2010 11:50 am Post subject:

Try the clear flash tool found here:
http://uk.support.tomtom.com/app/answers/detail/a_id/6178/kw/clear%20flash/sno/1

Run it 3 times.
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David

Andy_P · Posted: Tue Sep 21, 2010 12:45 pm Post subject:

I thnk the reason you haven't had any replies so far (certainly from me!) is that you seem to have already tried everything we would normally suggest!

When you say "XL (30-series) 330" that sounds like an American unit to me, but I can't think how that might be significant to your problem.

You must have done something similar when you installed from scratch, but have you tried removing all the loose files (those not in a folder, leaving the folders alone) and then connecting to Home to re-install the software.

Alternatively, you could try reverting to an earlier software version, but that would work only if your serial number DOESN'T begin with RM, RN, RO, RP or RV. If this is the case, report back and I'll try to find a direct download link for you.

Maybe it's simply a hardware fault that's beyond self-help from a forum?

shaun43uk · Posted: Wed Sep 22, 2010 8:15 am Post subject:

shaun43uk · Posted: Wed Sep 22, 2010 8:30 am Post subject:

Hi Andy

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