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Garmin Issue World-Wide Nuvi Recall
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Darren
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PostPosted: Thu Aug 26, 2010 5:26 pm    Post subject: Garmin Issue World-Wide Nuvi Recall Reply with quote

pocketgpsworld.comGarmin have issued a world-wide recall of a number of Nuvi model GPS units citing a potential issue with the batteries overheating.

Reports suggest there have been 10 cases to date of units overheating as a result of this fault although no injuries have been reported.

Models affected include the 200W, 250W, 260W and 7xx.

Owners can check if they are affected by entering their device serial number on a special page at the Garmin web-site here.

Full instructions on how to obtain a free battery replacement if your Nuvi is affected are available on the Garmin web-site linked above.


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stuart
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PostPosted: Fri Aug 27, 2010 6:08 pm    Post subject: Returning Garmin Nuvi for free battery replacement Reply with quote

Darren,
Thanks for this info, I wouldn't have known about until PGPSW mentioned it. My 765T is on the recall list. Did the email to Garmin, got the info about returning my unit, together with a downloadable returns label by UPS. But there is no mention of how to get UPS to collect it, or am I having a 'Silver Hair Day'.

Garmin email quotes..."Return your device for service.

When shipping your device, only include the device in the box. Please do not include any accessories or cards, as they will not be returned.

Place your device in a box that will provide adequate protection against damage during shipment.
Print and attach the UPS shipping label enclosed below to the outside of the box."

And that it !!!
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Darren
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PostPosted: Fri Aug 27, 2010 6:13 pm    Post subject: Reply with quote

Normally you'd call UPS and arrange collection OR drop it at your nearest depot if there is one nearby?
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stuart
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PostPosted: Fri Aug 27, 2010 6:28 pm    Post subject: Reply with quote

Darren wrote:
Normally you'd call UPS and arrange collection OR drop it at your nearest depot if there is one nearby?


Thats fine for city dwellers....20 miles to the nearest depot is crazy...Looks like a collection job for them then..
Seeing as its only going to Southampton, I'll drop it in to them next week as its only 3 miles from where I deliver to daily.
Still not very clear on the Garmin website though !
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MaFt
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PostPosted: Fri Aug 27, 2010 7:55 pm    Post subject: Reply with quote

yay! my pink nuvi 200 is 'safe'!

erm, clearly i mean my wife's pink nuvi...

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gatorguy6996
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PostPosted: Fri Aug 27, 2010 11:03 pm    Post subject: Reply with quote

I was hoping my 760 was on the list. It needs a new battery Idea

Curses, foiled again.
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PostPosted: Sat Aug 28, 2010 7:48 am    Post subject: New Battery Reply with quote

gatorguy6996
Aren't I the lucky one !! Mine was starting to go, so pleased it is on the recall list... Smile
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snarling_bear
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PostPosted: Sat Aug 28, 2010 4:29 pm    Post subject: Reply with quote

Like Stuart, I too only found out about this from you guys, so thanks!

Garmin's instructions do stop short of the whole story, pack up the unit, stick on your label and then...........what? Carrier pigeon?

I didn't take any chances and called them to confirm what to do with it - in my position how am I to know what shipping arrangements they have made with UPS? Since I want to see my unit again I thought I'd check!

I was impressed with the response from Garmin, even though the person I spoke to got the wrong end of the stick entirely and launched into a spirited lecture on how to pack a box - get some bubblewrap and sticky tape etc and put it all together.

For those interested, the number I used for UPS was 08457 877 877.

Cheers,

Rob
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stuart
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PostPosted: Sat Aug 28, 2010 5:25 pm    Post subject: Garmin and UPS Reply with quote

snarling_bear/Rob.....
Cheers for that Tel.No. I will do a personal delivery to Garmin next week. If anyone local to me wants the same please contact me.

Driving No Spam Here
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TheQuest
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PostPosted: Tue Aug 31, 2010 11:07 pm    Post subject: Why pay for a 0845 call Reply with quote

Use: www.saynoto0870.com

United Parcel Service or 08457 877 877 brings up these numbers. Idea


United Parcel Service (UPS) 0845 787 7877 0115 971 6100
National customer services
Redeliveries and other enquiries for all areas
United Parcel Service (UPS) 0845 787 7877 01792 321000 Swansea
United Parcel Service (UPS) 0845 787 7877 0113 257 1511 Leeds
United Parcel Service (UPS) 0845 787 7877 0191 487 8401 Gateshead (Newcastle-upon-Tyne)
United Parcel Service (UPS) 0845 787 7877 01709 530058 Rotherham
United Parcel Service (UPS) 0845 787 7877 01452 623080 Gloucester

United Parcel Service (UPS) 0845 787 7877 01753 760100 Poyle switchboard
United Parcel Service (UPS) 0845 787 7877 020 8260 6000 Heston switchboard
United Parcel Service (UPS) 0845 787 7877 01332 815506
United Parcel Service (UPS) 0845 787 7877 0115 971 6000 Also: 0115 9716002
United Parcel Service (UPS) 0845 787 7877 01332 817079 East Midlands Airport Cargo, Terminal 2
United Parcel Service (UPS) 0845 787 7877 01332 815550
United Parcel Service (UPS) 0845 787 7877 01332 815514 Import VAT/Duties
United Parcel Service (UPS) 0845 787 7877 020 8479 7113 This number puts you through straight away to UPS, no waiting in a line for someone to answer your call, and you also get someone who knows what they are doing!
United Parcel Service (UPS) 0845 787 7877 029 2046 1406 Cardiff - St Catherines Park Industrial Estate
United Parcel Service (UPS) 0845 787 7877 0114 279 9540 Sheffield
United Parcel Service (UPS) 0845 787 7877 0115 971 6177
United Parcel Service (UPS) 0845 787 7877 01740 621678 Stockton on Tees office
United Parcel Service (UPS) 0845 787 7877 024 7670 1000 Coventry
United Parcel Service (UPS) 0845 787 7877 01773 541214 Derby
United Parcel Service (UPS) 0845 787 7877 023 8065 0609 UPS Southampton Centre
United Parcel Service (UPS) 0845 787 7877 01924 488948 Dewsbury
United Parcel Service (UPS) 0845 787 7877 01924 876100 Dewsbury
Manchester 0161 436 9200 as well, I had no queue at all here.
United Parcel Service (UPS) 0845 787 7877 01273 615220 Newhaven, E.Sussex
United Parcel Service (UPS) 0845 787 7877 01392 424244 Exeter
United Parcel Service (UPS) 0845 787 7877 01772 456789
United Parcel Service (UPS) 0845 787 7877 01235 861591 UPS United Kingdom Unit 95 Milton Park Industrial Estate Abingdon Oxfordshire OX14 7RZ
United Parcel Service (UPS) 0845 787 7877 020 8664 8333 Direct line for the croydon depot.
United Parcel Service (UPS) 0845 787 7877 01273 615222 Newhaven; UPS Head Office told me this is the Newhaven direct number. The other one listed here goes to fax.
United Parcel Service (UPS) 0845 787 7877 023 8068 9100 Eastleigh
United Parcel Service (UPS) 0845 787 7877 01924 488948
United Parcel Service (UPS) 0845 787 7877 01782 814403 Scotia Road, Stoke-on-Trent
United Parcel Service (UPS) 0845 787 7877 020 8664 8333 Croydon
United Parcel Service (UPS) 0845 787 7877 01603 484603 Norwich Depot
United Parcel Service (UPS) 0845 787 7877 01603 484603 Norwich
United Parcel Service (UPS) 0845 787 7877 01582 438815 Luton
United Parcel Service (UPS) 0845 787 7877 01522 531145 Lincoln
United Parcel Service (UPS) 0845 787 7877 01273 615222 This is the direct number for the Newhaven depot, not 01273 615220 as someone else put on here, that is a fax number! I just rang and got straight through. 5th Feb 2009
United Parcel Service (UPS) 0845 787 7877 01924 468840 Dewsbury collection office
United Parcel Service (UPS) 0845 787 7877 01972 321000 Swansea
United Parcel Service (UPS) 0845 787 7877 0117 982 5711 This number is for small packs that come on the brown vans the other number for bristol area is for flights and shipping mails. IF YOU GET THE COMPUTER DIAL 9120 & THIS WILL GET YOU THROUGH TO A HUMA
United Parcel Service (UPS) 0845 787 7877 0161 777 7600 Irlham, Manchester
United Parcel Service (UPS) 0845 787 7877 01236 728715 Cumbernauld Depot
Fax: 01236 725457
United Parcel Service (UPS) 0845 787 7877 01228 545984 Carlisle Depot
United Parcel Service (UPS) 0845 787 7877 01604 494505 Northampton
United Parcel Service (UPS) 0845 787 7877 024 7670 1040 Coventry
United Parcel Service (UPS) 0845 787 7877 01284 717180 Bury St Edmunds
United Parcel Service (UPS) 0845 787 7877 020 7428 6200 Camden; NW London branch
United Parcel Service (UPS) 0845 787 7877 01698 835100 Glasgow Newhouse Branch. Fax No: 01698 835111
United Parcel Service (UPS) 0845 787 7877 01452 507428 Gloucester West depot
United Parcel Service (UPS) 0845 787 7877 020 8479 7168 Feltham, Forrest Rd
United Parcel Service (UPS) 0845 787 7877 01827 264795 Tamworth depot serving the Birmingham area
United Parcel Service (UPS) 0845 787 7877 0117 956 6253 Bristol (Emersons Green)
United Parcel Service (UPS) 0845 787 7877 01322 272731 Dartford
United Parcel Service (UPS) 0845 787 7877 0845 161 0001 01333 2815514 Invoice Queries and post collections department (queries on duty payments for imported parcels)
United Parcel Service (UPS) 0845 787 7877 0161 787 8282 This is the number for the Eccles branch of UPS. Providing your poilte enough they will help you. Just tell them number widely available on the internet
United Parcel Service (UPS) 0845 787 7877 0131 314 6801 Edinburgh
United Parcel Service (UPS) 0845 787 7877 01382 614380 Dundee
United Parcel Service (UPS) 0845 787 7877 01452 611700 Gloucester UPS Gloucester East Centre Hurricane Road, Brockworth Gloucester, GL3 4AQ This is depot for small parcels.
United Parcel Service (UPS) 0845 787 7877 020 7428 6239 Kentish Town
United Parcel Service (UPS) 0845 787 7877 01260 223535 NORTH RODE direct number to the depot (covers SK postcodes etc)
United Parcel Service (UPS) 0845 787 7877 0161 787 8282 Manchester Postal Area. (Eccles Depot)
United Parcel Service (UPS) 0845 787 7877 0115 971 6000 General call centre number.
UPS 0845 787 7877 020 8591 8000 Switchboard
UPS Eccels Manchester 0845 787 7877 0161 787 8282
UPS (Avonmouth) 0845 787 7877 0117 982 5711 This is the depot responsible for all collection in the SN postcode area. Given to me by the Emerson's Green depot
UPS (United Parcel Service) 0845 787 7877 0114 279 9540 Sheffield Branch
UPS Bury St Edmunds 0845 787 7877 01284 717180
UPS Lincoln 0845 787 7877 01522 531145 Had a call back from the Lincoln depot and this is the number they called from.


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TheQuest Cool
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SOELEY
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PostPosted: Mon Sep 06, 2010 10:25 pm    Post subject: Reply with quote

UPS collected my Nuvi last Tuesday at about 4pm. Today it arrived back in the post, a lot quicker than the estimated 14 working days Cool
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snarling_bear
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PostPosted: Tue Sep 07, 2010 7:33 am    Post subject: Reply with quote

I got mine back in less than a week too, very impressed! Very Happy

Rob
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stuart
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PostPosted: Tue Sep 07, 2010 11:32 pm    Post subject: Quick turn around Reply with quote

I eventually hand delivered mine on 1st Sept. Got it back by UPS at 1630hours today. Connected it up and had another software update.. Will try it out tomorrow. Very pleased with Garmin.
First
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SOELEY
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PostPosted: Thu Sep 09, 2010 10:28 pm    Post subject: Reply with quote

Did any one else have their serial number changed whilst being repaired? I got a letter back with it saying so (can't remember the old number) but when I connected it up to 'My Garmin' to check for any updates the serial number listed in 'My Devices' matched the new number. Did Garmin change it there for me?
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PostPosted: Fri Sep 10, 2010 8:49 am    Post subject: Reply with quote

SOELEY wrote:
Did any one else have their serial number changed whilst being repaired?

Yes, mine was also changed..Obviously by Garmin. Shame they didn't update my map at the same time !!
Smile
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