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How to unlink an iphone from CamerAlert on upgrade

 
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Dave2084
Lifetime Member


Joined: Apr 14, 2006
Posts: 29
PostPosted: Sun Jul 18, 2010 6:40 pm    Post subject: How to unlink an iphone from CamerAlert on upgrade Reply with quote
Hi!

I've just upgraded my launch day iPhone 3G to an iPhone 4 and now I found that I cannot link the new device to my account.

I get a message "Check Manual: Username linked to another device"

How do I now unlink my old (soon to be wiped and sold) iPhone 3G so I can use CamerAlert on my new iPhone 4?
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MaFt
Pocket GPS Staff
Pocket GPS Staff


Joined: Aug 31, 2005
Posts: 15134
Location: Bradford, West Yorkshire
PostPosted: Sun Jul 18, 2010 8:34 pm    Post subject: Reply with quote
Hi Dave,

As per the manual can you give us the UDID of your new device via our support page.

Quote:
4) I changed my iPhone and now I cannot link my PocketGPSWorld.com account.
The PocketGPSWorld.com account can only be linked to a single iPhone. We appreciate that occasionally devices get lost stolen, replaced or upgraded. If you need to change your account open a support ticket specifying your user name and the UDID of your new device. We will change our registration details on the system for you.


Quote:
The iPhone UDID is obtained by running up iTunes with the iPhone connected click on the iPhone in the left hand panel to get the summary pane displayed, then click on the serial number this will change to the UDID. If you now press CTRL+C (PC) or CMD+C (Mac) it will copy the UDID to the clipboard, you can then paste it in the support form. A full guide detailing this procedure with screen-shots can be found here.


MaFt
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Dave2084
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Joined: Apr 14, 2006
Posts: 29
PostPosted: Sun Jul 18, 2010 9:56 pm    Post subject: Reply with quote
Thanks, I have sent the new UDID via the support page.
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