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TomTom customer support experience - excellent!

 
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archchancellor
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Joined: May 05, 2008
Posts: 45
Location: London

PostPosted: Wed Sep 01, 2010 1:13 pm    Post subject: TomTom customer support experience - excellent! Reply with quote

My TomTom XL Live was stolen at the weekend - my fault, left in the car although not on display.

Decided to replace with TomTom iPhone app plus PGPSW CamerAlert which I downloaded this morning. Both installed very easily, and I linked my PGPSW a/c to CamerAlert very easily, as I fully expected! Smile (I have a 32Gb iPhone 3GS running iOS 4.02, btw.)

Then needed to get my Tomtom a/c transferred from the old device to the new one. I had fairly low expectations of this process, but ... I called them, they walked me through the transfer using my iPhone - net result, after a few minutes I have the a/c working on my iPhone with another two years of HD traffic (I'd bought to March 2011 anyway, they then extended foc recently to end-2011, extended today to end-August 2012) - needless to say I am one happy bunny! Very Happy

Given more than a few negative reports of Tomtom that I've read here, it seems only fair to give them credit for getting things (very) right, at least once! Clap

I'll post a report of how I get on with the Tomtom and CamerAlert s/w working together in a week or so.
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