Navigon 70 Series

lads2000 · Regular Visitor Joined: May 25, 2005 Posts: 60

I logged the issue with navigon facebook but they have quite convienently not replyed to my post. I logged the fact that when in fastest route profile the system would only return two routes. I will leave it another day and will log it again just to try and get them to acknowledge this.

BigPerk · Posted: Mon Feb 14, 2011 2:53 pm Post subject:

If you do go back to them tomorrow, lads2000, I'd suggest also sending an email to facebook@navigon.com with the details, and mention in your reminder that you've done that.

Navigon are often 'quiet' near the weekend, but in any case they nearly always reply to a post by asking for that detailed email, which then seems to get things moving.
_________________
David
(Navigon 70 Live, Nuvi 360)

lads2000 · Regular Visitor Joined: May 25, 2005 Posts: 60

ok thanks for the tip I will let you know how I get on.

BigPerk · Posted: Wed Feb 16, 2011 1:34 am Post subject:

As a further example, I emailed Navigon Facebook and Support teams simultaneously, together with a post on Facebook, yesterday, asking for help with my 'new' (replacement) Live 70.

Today I received a phonecall from Support with advice. Whether it will work remains to be seen tomorrow, but they certainly responded! Razz

EDIT - UPDATE

Still working on the problem, had another phone call today asking how things were going!

BUT, the main reason for the update is a very interesting suggestion they made which may be of help when someone else 'bricks' their unit trying to use Fresh (happening a few times recently, apart from me!).

By the time Fresh finished with me, my unit was completely dead (apart from the charging light) whether connected to the PC or not Burn In Hell

, which is why I was a 'little concerned'. Shocked

Navigon suggested a routine which started with the following 3 steps:

- FULLY charge the unit (green led);

- press the on/off switch and the Reset button together for 20 seconds;

- connect to the PC;

As soon as I did this, the unit resurrected itself and is now operating normally again, though I still have some problems with Fresh and my microSD card, which I'm hoping they can resolve.

So, anyone who bricks their 70 might like to try their luck with this procedure if they are desperate! (And maybe it works with the other models as well.)
_________________
David
(Navigon 70 Live, Nuvi 360)

lads2000 · Regular Visitor Joined: May 25, 2005 Posts: 60

Mine is on it's way home for the second time. Lets hope they have fixed it this time Evil or Very Mad

I'm hoping I will get it today or tomorrow. I want to get a working unit back and on the road again. On a side note I have logged the myroutes issue again with Navigon but I have yet to hear back from them. and i notice that there are a lot more issues being reported recently on facebook and Navigon have gone quiet in regards to answering them.

lads2000 · Regular Visitor Joined: May 25, 2005 Posts: 60

Finally got a reply from navigon on the myroutes issue

BigPerk · Posted: Fri Feb 18, 2011 2:16 pm Post subject:

I definitely don't accept this explanation (which is the first one I got too from their 'zero-level', script-reading, support desk), and that's partly why they agreed to give me a new unit! Here's what they said on Facebook at one point when I kept pestering (mind you it actually still doesn't explain away the problem!

lads2000 · Regular Visitor Joined: May 25, 2005 Posts: 60

well it looks as much as we try Navigon will not except there is a problem. I think I said it before that a lot of my travelling is via motorways so not really an issue for me. i think i will just leave this unit as Optimal as we can see in v0n's earlier post the 1st route is always the same regardless of the setting.

I will have a look at the weekend to see if I can replicate some of the errors both yourself and v0n were having with the voice guidence.

BigPerk · Posted: Thu Feb 24, 2011 8:20 pm Post subject:

Well, although Navigon haven't completely sorted out my problems, they have certainly put a lot of effort in! Very Happy

Their support people worked really hard to help me with my recent problems, including phoning me several times to give advice and check how things were going. And in the process, I have received a new 70 Live and several software 'freebies' worth ~£50 in compensation.

The problems are not entirely gone, but have certainly improved, and the worst - a dead unit - HAS been sorted out. I hope that the remaining issues can either be sorted in a future release, or I can find a 'work-around' (but, as I've said before, they are at least 'livable with').

So, for once, I have actually posted a 'Thank You' on FaceBook for their efforts and goodwill during these recent problems - I wonder if certain other manufacturers would be as conscientious! Razz

_________________
David
(Navigon 70 Live, Nuvi 360)

BigPerk · Posted: Sat Apr 23, 2011 11:53 am Post subject:

This may still be of interest to vOn, and possibly to others as it seemed a more general problem here and on other forums. It's to do with the Voice Assistant cutting out all the time when trying to use it.

I came across this solution on pocketnavigation.de and it seems to work. I should say that Proximity Sensor doesn't seem to work afterwards. However, I hadn't checked whether the PS worked before I made the change so can't say that the change actually introduced it (I have set PS to OFF; the way it's supposed to work, it doesn't actually make a great deal of difference anyway, and I'm NOT going back to Navigon AGAIN!!). Twisted Evil

Anyway, the solution, but a few cautions first -

(1) Create a Backup if you haven't got one already Razz

(

) !!

(2) Make a temporary copy of the 'settings' file on your PC to practise the change and see that it's OK.

(3) NOTE that a factory reset is involved, so if you have hundreds of Favourites (User POIs are not affected), and have altered a lot of the settings, you may have a lot of fiddling to do afterwards (if you think it's worth doing, anyway!).

NOW, carry out the following steps:

- Connect the 70 to the PC

- Open the "NAVIGON" folder on the device

- Open the "Settings" folder

- Open the file "UserSettings.default" file with a text editor and find the following entry "{open chevron}TTSVolume{close chevron} 70 {open chevron}TTSVolume{close chevron}

- Change '70' to a value between 1-10 (the value set so that volume adjusts to your preferences) and save the change (Do not change the file format; Notepad 'save' seems to be OK)

- Disconnect from PC and start up the 70

- On the main Navigation screen, choose 'Options', 'Preferences', 'Options'; Select 'Factory Reset'

On restart the 70 will start using the new value.

JOB DONE (I think!). Certainly is a big improvement from the few tests I did afterwards.

BTW, It also solves another irritating problem people have had, which is the Voice Assistant always being at maximum volume.

If you want to check the original post (I always worry about 'Lost in Translation' Cool

), it's here

michaelj2 · Regular Visitor Joined: Oct 05, 2006 Posts: 157

Just updated to the latest software (both Fresh and device) and also extended by subscription to the Navigon speed cameras. But when select the Speed Cameras in Fresh, the download button is "greyed" out. Does this mean they are already downloaded without me noticing or is there some other issue. I have emailed Navigon but I know I can get faster help here.

Michael

michaelj2 · Regular Visitor Joined: Oct 05, 2006 Posts: 157

Skintdad678 · Occasional Visitor Joined: Jun 05, 2008 Posts: 22

Hi,
I have just downloaded Q2 Maps and when I went to download the speed camera database it is greyed out for me also. I already had a subscription though and althought the date is well into the future I cannot download them.

Hopefully there is a resolution................

Trevor

Skintdad678 · Occasional Visitor Joined: Jun 05, 2008 Posts: 22

I have successfully downloaded the Safety Cameras now - hope it goes OK for you Michael.

Trevor

michaelj2 · Regular Visitor Joined: Oct 05, 2006 Posts: 157

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