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sim card in 540?

 
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westentertainer
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Joined: Jan 11, 2005
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Location: s wales

PostPosted: Mon Jun 21, 2010 6:12 pm    Post subject: sim card in 540? Reply with quote

hi after coming back to tomtom from garmin i purchased a used 540 live off flebay with 4 months live remaining ,but when i try it states no server conection,does it need a sim card,,can someone explaine the reason for the sim,,i know its for gprs but do i need one?
many thanks in advance
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Darren
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PostPosted: Mon Jun 21, 2010 6:24 pm    Post subject: Reply with quote

It requires a SIM card for the data connection which drives the LIVE services.

The network status is available on the status screen.
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PaulB2005
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Location: Durham, UK

PostPosted: Mon Jun 21, 2010 6:31 pm    Post subject: Reply with quote

The SIM card is sealed in the unit. The network it uses is Vodafone. Some people seem to be having difficulty getting a connection over the last few days.

My Vodafone signal is poor, somedays it connects in a few seconds sometimes a few minutes.
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AndyVaughan
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PostPosted: Mon Jun 21, 2010 7:17 pm    Post subject: Reply with quote

If you look at the network status does it show as connected and have a value next to MCC/MNC ?

The LIVE services require a username and password - if it had 4 months remaining then you will have to use the same username and password as the previous owner used on the device.
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westentertainer
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PostPosted: Mon Jun 21, 2010 7:44 pm    Post subject: Reply with quote

mmm network status where will i find that ?
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mikealder
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PostPosted: Mon Jun 21, 2010 7:47 pm    Post subject: Reply with quote

Main Menu (Page 3)"Status and Information" "Version Information" then hit the "Network" button - Mike
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westentertainer
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PostPosted: Mon Jun 21, 2010 8:11 pm    Post subject: Reply with quote

it states connected mcc/mnc23...
sim id ****************[numbers hiden]
imei********
model 00.01.04
so its ok then
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mikealder
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PostPosted: Mon Jun 21, 2010 8:23 pm    Post subject: Reply with quote

Have you re-used an e-mail address to register the 540 with the TomTom server that has been previously used for an earlier TomTom device as this is known to mess up the Live services?? - If you have the following phone number might be handy (0845 161 0009) - I messed up my 940 Live by re-using an old e-mail address, the server at TomTom simply cannot handle this! - Mike
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westentertainer
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PostPosted: Mon Jun 21, 2010 8:38 pm    Post subject: Reply with quote

if i conect to tt home it asks me do i want to add the 540 to my account,i have not yet,should i ?
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mikealder
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PostPosted: Mon Jun 21, 2010 9:05 pm    Post subject: Reply with quote

No harm in trying this, just make sure whatever e-mail address you use hasn't been used before, it doesn't even need to be a working e-mail address it just needs to be in the e-mail format so Joe.Bloggs@england.co.uk would be ok as far as the server at TomTom is concerned - Mike
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Andy_P
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PostPosted: Mon Jun 21, 2010 11:28 pm    Post subject: Reply with quote

westentertainer wrote:
if i conect to tt home it asks me do i want to add the 540 to my account,i have not yet,should i ?


mikealder wrote:
No harm in trying this, just make sure whatever e-mail address you use hasn't been used before


I thought "add to my account" would mean doing just what he shouldn't do, i.e. it would add it to the account/email address he is already logged in with.
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franb
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PostPosted: Wed Jun 23, 2010 11:28 am    Post subject: Reply with quote

I had a similar problem here http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=83412 but found it was "just" patience needed!
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