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Update list of FAQs that might help you

 
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TUGAdmin
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Joined: Jul 20, 2009
Posts: 299

PostPosted: Wed Jun 02, 2010 9:01 am    Post subject: Update list of FAQs that might help you Reply with quote

Hi Forum,
We've updated our list of FAQs to address some of the more common support requests we have been getting.

Please check out the "Support" section of our new FAQs page if you are experiencing any of the following:

1. You did not get your activation code and download link after registering
2. You could not complete application download
3. You get an Internal Error
4. You can’t type into the Activation Code or Search field
5. Your new activation code is not valid
6. You can’t reuse your old activation code
7. You can’t change the language of Telmap5
8. You can’t search in your country or state
9. You can’t change the speed units to MPH
10. You want to view ETA, distance to destination or other route details
11. You can’t hear the navigation sound instructions

Thanks
TUGAdmin
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SyBorg
Regular Visitor


Joined: Oct 01, 2009
Posts: 165
Location: UK

PostPosted: Wed Jun 02, 2010 2:51 pm    Post subject: Re: Update list of FAQs that might help you Reply with quote

TUGAdmin wrote:
Hi Forum,
We've updated our list of FAQs to address some of the more common support requests we have been getting.
....
3. You get an Internal Error
...
Thanks
TUGAdmin

This was one of mine that caused much grief. One update from me that might be worth adding to the FAQ. I think that part of the problem for me was that Orange in the UK do not enable the Blackberry Internet Browser Service (BIBS) by default. This appears to normally be enabled for most suppliers. I got them to switch it on for me two weeks ago and now a lot of other 'oddities' with network access have gone away. It took a long time to find any info on what was happening so this might be useful to others.
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TUGAdmin
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Joined: Jul 20, 2009
Posts: 299

PostPosted: Thu Jun 03, 2010 4:26 pm    Post subject: Reply with quote

Hi Syborg,
Thanks for this feedback.
This is the sort of thing that's really difficult for us to hit on since our many users work with different operators.

Checking BIBS is one of the steps in resolving the Internal Error so I'm glad to hear that switching it on indeed worked for you.
We'll keep this in mind.
thanks
TUGAdmin
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SyBorg
Regular Visitor


Joined: Oct 01, 2009
Posts: 165
Location: UK

PostPosted: Thu Jun 03, 2010 8:07 pm    Post subject: Reply with quote

TUGAdmin wrote:
Hi Syborg,
Thanks for this feedback.
This is the sort of thing that's really difficult for us to hit on since our many users work with different operators.

Checking BIBS is one of the steps in resolving the Internal Error so I'm glad to hear that switching it on indeed worked for you.
We'll keep this in mind.
thanks
TUGAdmin


The real issue is the terminology. Not only is there BIS and BES but also BIBS. As you say there is reference to it in the FAQ but it says
Quote:
Make sure you have at least one of the below service books:
- Desktop [IPPP]
- IPPP for BIBS [IPPP]
and I always had the Desktop one.
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