Go 1000 "Connecting to TomTom"

Mr-B · Posted: Sat Mar 19, 2011 10:48 am Post subject: Go 1000 "Connecting to TomTom"

Hi

I've just upgraded my trusty old Palm T3 running Navigator 5.201 to a Go 1000 and am trying to update the device s/w.

I installed the "My TomTom" applet which just sits there saying "Connecting to TomTom ...". Then I logged into the "My Tomtom" webpage and it said there was updated Navigator 10.495 s/w available (so I assume the applet must have connected to my device at some point). But after ticking the s/w and clicking on Start Downloading, the web page now sits there saying "Connecting".

I'm confused about the terminology of "MyTomTom" - is it my device, the TT web page. or something else? In other words is the connection problem to my device or the web page?

(Also I've found that my old Palm with Navigator v5 is actually more responsive than the TT1000! That's progress for you ...) Wink

technik · Posted: Sat Mar 19, 2011 11:13 am Post subject:

Try holding down the GO1000 power button untill you hear the drums, about 15 seconds later.

The web page should say connected.

Try another USB port, preferably one that connects direct to the computer rather than via a USB hub.

If the applett says connected and it's downloading then it's ok.

TomTom Home 3 should be v3.0.2.267
_________________
GO 620, Tomtom Android EU,
Garmin 2548LMT-D; 2599LMT-D

Mr-B · Posted: Sat Mar 19, 2011 1:30 pm Post subject:

Yes it was powered on already, so I disconnected the plug from the device, reconnected it and it magically the applet and web site both said connected! I managed to download the s/w update and it seemed to be OK.

Then I tried updating the maps, and during the update process the device said "Something has gone wrong ... connection to the server was lost. Keep your device connected." The MyTomTom applet says "Busy" and Please keep your TT device connected.

Of course the problem with the latter message is that it's not clear whether it still has the connection or not, nor whether it's the USB connection or the TT server that is the issue.
Next I'll try moving it from my powered USB hub to a local USB port.

Andy_P

Mr-B · Posted: Sun Mar 20, 2011 9:22 pm Post subject:

Yes, this kind of update task should pretty basic stuff these days to implement reliably, but it appears that the new MTT process seems to be making a right dogs dinner of it. Maybe they gave it as a project to an intern? Rolling Eyes

My map update finally worked after around 8 attempts ( I think you're right about it being a device connection issue) - see what I did at
http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&p=553881#553881

Andy_P · Posted: Sun Mar 20, 2011 9:41 pm Post subject:

Maybe they've only got interns left!

mikealder · Posted: Sun Mar 20, 2011 10:14 pm Post subject:

Guivre46 · Posted: Sun Mar 20, 2011 11:46 pm Post subject:

So the original thought that support forums would become redundant goes through 180, as we learn how to coax the new devices and the clunking interface to deliver the goods.
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Mike R [aka Wyvern46]
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Go550 Live [not renewed]
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