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Payment options question

 
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jeta1
Regular Visitor


Joined: Nov 07, 2004
Posts: 141
Location: Stockport

PostPosted: Wed Jan 27, 2010 7:00 pm    Post subject: Payment options question Reply with quote

I have just renewed my subscription using that very out dated system known as a personal cheque. Sorry to use such an outmoded method of payment but I am one of those who has had problems with PayPal and sadly will not use that system (I don't think I'm alone in that view).

I was going to use the alternative Nochex system but am fearful that would start an automated payment cycle which can be very difficult to stop on a credit card so I do not want to do that. Also there are some adverse comments about that system too.

While this may sound contradictory I do trust my own banks online banking system, would it be possible to offer details to allow me to set up a payment from my bank to PocketGPSWorld?

Also, just a suggestion but any chance the renewal reminder could be sent a little sooner, perhaps 10 -14 days. Have received the reminder at just under 5 days and suspect the cheque transaction will take time to process.

Thanks
JetA1
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RobBrady
Pocket GPS Staff
Pocket GPS Staff


Joined: Jul 21, 2004
Posts: 2718
Location: Chelmsford, UK

PostPosted: Wed Jan 27, 2010 7:30 pm    Post subject: Reply with quote

Hi Jet1,

Nochex do not initiate an automated payment cycle, it is a one-off payment.

And just to reassure others who may read this, the PayPal automated payment cycle is easy to cancel and those who might have difficulty cancelling, we will do it on their behalf.

Also, those who forget to cancel, get charged and don't want a continued subscription, we simply refund them as long as they haven't downloaded the database after the intended expiry date.

We've got all your backs' covered Smile
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TELREA
Lifetime Member


Joined: Feb 24, 2007
Posts: 24

PostPosted: Sun May 02, 2010 9:07 am    Post subject: Reply with quote

Hi Rob,my sub was up for renewal on 28th April,was unaware of the auto-renewing from Paypal,and was not intending to renew right away,so i have not downloaded any database updates,and would like to know how you go about getting a refund thanks

TERRY
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Darren
Pocket GPS Staff
Pocket GPS Staff


Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Sun May 02, 2010 11:08 am    Post subject: Reply with quote

TELREA wrote:
Hi Rob,my sub was up for renewal on 28th April,was unaware of the auto-renewing from Paypal,and was not intending to renew right away,so i have not downloaded any database updates,and would like to know how you go about getting a refund thanks

TERRY

Fill in a ticket at www.pocketgpsworld.com/support.php.

We will need your user-name AND the PayPal TransactionID for the recent renewal.
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