Recognising SD map cards

davidor · Regular Visitor Joined: Nov 14, 2008 Posts: 117

Since upgrading to V1.4, my Satmap doesn't see the SD card unless I remove it and re-insert it. So, when I turn the unit on, I only get the base map. Memory status says "No SD card was found". Anyone else had this, or am I missing something?

planetnine · Posted: Mon Dec 14, 2009 12:09 pm Post subject:

That doesn't sound right, I'd give SatMap a call.
_________________
planet nine
Lincoln, UK.

steve_deacon · Occasional Visitor Joined: Dec 21, 2009 Posts: 1

I have the exact same problem since updating,it doesn't recognise my full GB sd card unless i take it out and re-insert it but i have no problem with my lake district national park sd card.

Sundorne · Occasional Visitor Joined: Dec 23, 2009 Posts: 1

Emailed Satmap because after version 1.4 software upgrade the SD card was not recognised unless it was reinserted. They confirm it is a software problem which they are working on. Pleased by their prompt and positive response and sure the problem will be solved soon.

MikeofDorset · Posted: Wed Dec 30, 2009 5:08 pm Post subject: Non-recognition SD Map Card

I too have this problem with one of my SD map cards (others are fine) but not sure if this is related to the v1.4 software upgrade which I have installed. I insert and re-insert the card but it still isn't recognised. I had this problem once before after my Satmap unit was returned from servicing (button problems - see my previous posts). It was a different SD card on that occasion which I inadvertently left in the unit, and on return it failed to work. Satmap fixed it by reformatting the card - so I'm wondering if it's the software, or do I have a card that needs reformatting? Does anyone know if it is possible to do a DIY fix from a map card backup?

lucevans · Posted: Wed Dec 30, 2009 5:42 pm Post subject: Re: Non-recognition SD Map Card

PloddinPedro · Regular Visitor Joined: Mar 25, 2007 Posts: 229

MikeofDorset · Posted: Wed Dec 30, 2009 9:39 pm Post subject:

Thanks to 'lucevans' and 'PloddinPedro' for your replies. I have all three files backed up on my computer, so in theory I could (after reformatting) copy the files back onto the original SD card. I take your point 'PloddinPedro' that this would be entirely at my own risk!

I have emailed Satmap about this, so await their reply before deciding. After reformatting, would it be a simple process of 'dragging and dropping' the files onto the SD card? 'I've checked that the files are still present on the SD map card, and just like the last occasion this occurred, they are all still there, but corrupted in some way presumably. How might this have occurred? I'm always careful to switch the unit off when inserting or removing cards, it's a bit of a worry if cards can be disabled so easily by a non-software related fault, if this is indeed the case with my particular map card.

PloddinPedro · Regular Visitor Joined: Mar 25, 2007 Posts: 229

davidor · Regular Visitor Joined: Nov 14, 2008 Posts: 117

PloddinPedro · Regular Visitor Joined: Mar 25, 2007 Posts: 229

4ndynorfolk · Posted: Thu Dec 31, 2009 2:22 pm Post subject:

I think they just have an over-zealous spam filter which stops them from getting some incoming mail.

You would, though, think that registered users' email should be in the allowed list.

MikeofDorset · Posted: Mon Jan 04, 2010 4:16 pm Post subject:

I took the advice and phoned Satmap this morning and it appears my map non recognition problem is not related to the v1.4 software bug. Also it would appear I cannot just reformat the SD card myself and replace all the files with my backed up copies (which puzzles me somewhat as I thought this was the whole point of having back-ups). I apparently have to return the affected card for Satmap to fix (under warranty).

MikeofDorset · Posted: Thu Jan 14, 2010 2:49 am Post subject:

Since my last post on this topic I have been in touch by phone with Satmap who requested I return my map card to them (it was not being recognised, 3 other maps were OK). They could find nothing wrong with it, but despite this, they agreed to replace it with a new one. Unfortunately the new replacement map card is still not being recognised in the normal way after powering up, although it was occasionally. Removing and reinserting the card sometimes got it to work. My software is v1.400 with the 08.11.3 platform, and this may be the problem. The latest thinking is that a platform upgrade may be the solution - and a free upgrade via an SD card (normally £9.99) is on its way, so watch this space!

MikeofDorset · Posted: Fri Jan 22, 2010 1:25 pm Post subject:

UPDATE: Since my last post I have received and installed the latest software platform upgrade (09.02.21) in yet another attempt to cure my one map card problem, to no effect, my GB (South) OS map is still in the main stubbornly refusing to be recognised. Occasionally it does work, but 90% of the time it doesn't. It can't be the map card, as that has already been replaced, unless I have two duff map cards.

Today, I have downloaded and installed the latest 1.42 software release as previously advised by tech support and the card is still not being recognised, and all I get is the base map. So I'm no nearer solving this problem, and it is looking more likely that I will have to send my unit in for testing, despite the fact it works perfectly with the other three map cards that I own. Currently waiting for a phone call back from Satmap.

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