Home PageFacebookRSS News Feed
PocketGPS
Web
SatNav,GPS,Navigation
Pocket GPS World - SatNavs | GPS | Speed Cameras: Forums

Pocket GPS World :: View topic - Is the LIVE services server offline?
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in for private messagesLog in for private messages   Log inLog in 

Is the LIVE services server offline?

 
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices
View previous topic :: View next topic  
Author Message
titanflux
Occasional Visitor


Joined: Oct 04, 2006
Posts: 14

PostPosted: Mon Nov 02, 2009 10:48 pm    Post subject: Is the LIVE services server offline? Reply with quote

Can's access anyservices on my TT540 and some parts of the TT website are offline. TT Home comes up with errors saying server not responding.

Is it just me?


Last edited by titanflux on Mon Nov 02, 2009 11:50 pm; edited 2 times in total
Back to top
View user's profile Send private message
PaulB2005
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK

PostPosted: Mon Nov 02, 2009 11:30 pm    Post subject: Reply with quote

TomTom Home servers down too

"HOME was able to connect to the TomTom server but did not receive any data from the server."
Back to top
View user's profile Send private message
MrT
Frequent Visitor


Joined: Nov 14, 2003
Posts: 2143
Location: Surrounded by A1, M1 & M25

PostPosted: Tue Nov 03, 2009 5:28 pm    Post subject: Reply with quote

Could not use HD traffic yet again this morning. OK this evening. I may stop using the 940 and revert to the 530 as the HD traffic more often than not is not working in the rush hours.
_________________
Drivelux
Back to top
View user's profile Send private message
PaulB2005
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK

PostPosted: Tue Nov 03, 2009 6:03 pm    Post subject: Reply with quote

Just had this email

Quote:
We would like to apologise for the fact that the TomTom LIVE Services have been temporarily unavailable.

The outage was caused by an unforeseeable power failure yesterday evening (Monday 2nd October) at 8:30pm at one of our locations. This morning (3rd October) at 10:00am the problem was resolved and all LIVE Services have been fully available since then.

To compensate you for any inconvenience this may have caused, we'll extend the duration of your LIVE Services by 1 additional day. This compensation will automatically be added to your service during the next two weeks.
Back to top
View user's profile Send private message
MrT
Frequent Visitor


Joined: Nov 14, 2003
Posts: 2143
Location: Surrounded by A1, M1 & M25

PostPosted: Tue Nov 03, 2009 6:13 pm    Post subject: Reply with quote

A free day, if you pay the £80 one year rate, that is an amazing offer of 22p compensation.
_________________
Drivelux
Back to top
View user's profile Send private message
phillevy
Regular Visitor


Joined: Mar 01, 2006
Posts: 90

PostPosted: Tue Nov 03, 2009 6:24 pm    Post subject: Reply with quote

I'm amazed that they have finally admitted to an outage - they wont do it too often though, as they would then have to properly compensate for the inconsistent service provided. When it works it is great but so often I find (especially at peak times when needed most) that it either wont connect or shows no traffic where there is some.
Back to top
View user's profile Send private message
strickers
Occasional Visitor


Joined: Oct 27, 2005
Posts: 35

PostPosted: Tue Nov 03, 2009 7:35 pm    Post subject: Reply with quote

Interesting to see it was off in October!!
Back to top
View user's profile Send private message
technik
Lifetime Member


Joined: Mar 18, 2004
Posts: 788
Location: Midlands UK

PostPosted: Tue Nov 03, 2009 7:37 pm    Post subject: Reply with quote

I am happy that I bought a 930 and use the GPRS Traffic Service which has been faultless, especially when used inconjuction with Google Maps on my HTC mobile.

Very Happy
Back to top
View user's profile Send private message
TonyD
Frequent Visitor


Joined: May 08, 2005
Posts: 412

PostPosted: Tue Nov 03, 2009 8:18 pm    Post subject: Reply with quote

I think it is also typical that in the very email about yet another cock up they make a major error with the date.
_________________
Tony
(TT940)
Back to top
View user's profile Send private message
Covenant
Occasional Visitor


Joined: Jan 19, 2007
Posts: 25

PostPosted: Tue Nov 03, 2009 8:52 pm    Post subject: Reply with quote

At least you got a day - here's the email I received -

"We would like to apologise for the fact that the TomTom LIVE Services have been temporarily unavailable.
The outage was caused by an unforeseeable power failure yesterday evening (Monday 2nd October) at 8:30pm at one of our locations. This morning (3rd October) at 10:00am the problem was resolved and all LIVE Services have been fully available since then.

We apologise once again for the temporary disruption of your LIVE Services.
Best Regards,
TomTom team"

I should consider yourself lucky ! ;)
Back to top
View user's profile Send private message
shires999
Lifetime Member


Joined: Nov 09, 2006
Posts: 96

PostPosted: Wed Nov 04, 2009 10:41 pm    Post subject: Reply with quote

I think it was down again today (weds). Mine went off at about 8.00 this morning and hasn't worked since.
Back to top
View user's profile Send private message
PaulB2005
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK

PostPosted: Wed Nov 18, 2009 11:41 am    Post subject: Reply with quote

Anyone had their extra day added to their account yet?
Back to top
View user's profile Send private message
shires999
Lifetime Member


Joined: Nov 09, 2006
Posts: 96

PostPosted: Wed Nov 18, 2009 3:49 pm    Post subject: Reply with quote

Doesn't look like I have an extra day but I can't really check at the moment.

For me all Live services stopped at about 12.30 today. The network indicator shows a full signal strength but the status is Not Connected. I've tried a reset to no avail. Don't really want to do a full factory reset yet so I'll see if it works later.

Interestingly aas soon as I connect it to my PC and update via Home everything seems to work again. Very strange.

I'm still on my free trial and to be honest I'm not totally sure if I will extend that in January.
Back to top
View user's profile Send private message
Matt865
Regular Visitor


Joined: Dec 30, 2006
Posts: 92

PostPosted: Wed Nov 18, 2009 4:41 pm    Post subject: Reply with quote

It is working for me now, with 172 incidents.

@PaulB2005 - I have had it added.
Back to top
View user's profile Send private message
AndyVaughan
Lifetime Member


Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale

PostPosted: Wed Nov 18, 2009 8:10 pm    Post subject: Reply with quote

LIVE Services unavailable for me between approx 1pm and 2:30pm today despite numerous reboots, turning flight mode on and off etc.

They really need to get their act together on this sharpish as this many outages is not an acceptable service level.
Back to top
View user's profile Send private message







Posted: Today    Post subject: Pocket GPS Advertising

Back to top
Display posts from previous:   
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices All times are GMT + 1 Hour
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Make a Donation



CamerAlert Database

Click here for the PocketGPSWorld.com Speed Camera Database

Download Speed Camera Database
22.034 (27 Mar 24)



WORLDWIDE SPEED CAMERA SPOTTERS WANTED!

Click here to submit camera positions to the PocketGPSWorld.com Speed Camera Database


12mth Subscriber memberships awarded every week for verified new camera reports!

Submit Speed Camera Locations Now


CamerAlert Apps



iOS QR Code






Android QR Code







© Terms & Privacy


GPS Shopping