fault with F20

[swiftflo]

Can anyone help with the following problem I am having with my F20.
I input a post code to get to.
Message - "calculating route" is then shown at the bottom of the device.
Then I get a voice message giving me the first instruction I can then scroll through all the route.

Then next time I carry out all the above but do not get a voice message giving me the first instruction and I can only scroll down to part of the route as the screen goes blank and at the bottom of the device I get a message "back on track".

The only way I can get it to give the voice message, & enable me to scroll the whole route is to keep switching it off & on again.

I hope this makes sense & you can help me.

[swiftflo]

[robertn]

I am sure the reason you have not had an asnwer is the clever people don't own Navman's

Could be corrupt map data casuing the system to crash, or a hrdware fault, or a number of other things. I am grasping at straws, I would re-install the maps and software and see if this helps.

Sorry I can't be more useful.

[swiftflo]

[swiftflo]

What a load of w*****s the technical department at Navman are I have been sending emails to then for a week now regarding the problem with my F20. All I am getting is acknowledgement of my emails.

[Freefall]

It sounds as if swiftflo's problem is similar to what I experience occasionally with my F20. Occasionally, whilst following a route the screen goes blank, with just the text headings for the Options screen ( Home, Favourites etc.) showing. Turning the device off, then on again appears to correct the difficulty as the map reappears and the route/instructions continue from where it broke off.
I have contacted Navman who first suggested I install the latest Service Pack. In fact I already had done this, but re installed it anyway. Support then came back saying it was (just!) out of guarantee and referring me to sale bargains on their site! I suggested if I had to replace the device it would not be with a Navman unit ( which in fact I like!).
I understand that the view of the Courts is that devices like these should last 4-5 years, and of course there is also the credit card company to approach, who are normally most helpful in these sort of matters.

[swiftflo]

Freefall, you are right this is exactly the same problem. I also told Navman when they eventually replied what they could do with their devices. I wonder if this is a inherant fault with this brand. I will certainly not be buying another of their devices even though they also refered me to their refurbished offers.
Like you I also like this SatNav.

[Ratbert]

[swiftflo]

[Freefall]

Yes, I normally enter the Town, Street and number whenever possible. It happened again today, though this time the device reverted to the normal 'Favourites/Home etc.' screen. Again, switching the device off then on again immediately solved the problem ( until the next time!)

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