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540 Live Services stopped working

 
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pee-jay
Occasional Visitor


Joined: Dec 06, 2005
Posts: 20

PostPosted: Mon May 18, 2009 9:08 pm    Post subject: 540 Live Services stopped working Reply with quote

last night... after 6 months of trouble-free operation...

My 540 restarted itself for no apparent reason while driving.

Since then, all Live services refuse to work. Symptoms:
Traffic bar greyed out
"Live services don't work in areas where no coverage" message if I try to use google search
IMEI number, SIM number etc all show as blank in network status

Is it just me or is there a more general network problem?

Any ideas to resolve please?
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falkirk81
Pocket GPS Verifier
Pocket GPS Verifier


Joined: Jul 07, 2006
Posts: 1649
Location: Newcastle, England, UK

PostPosted: Mon May 18, 2009 11:53 pm    Post subject: Reply with quote

I have the same issue, mine stopped after 3 months. Do you get all the updates for speed cams etc through TT home?
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iPhone 12
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dlpruk
Regular Visitor


Joined: Dec 24, 2006
Posts: 88
Location: Nottinghamshire

PostPosted: Tue May 19, 2009 12:47 am    Post subject: Reply with quote

Is your Live Services subscription still going through from your credit card?
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pee-jay
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Joined: Dec 06, 2005
Posts: 20

PostPosted: Tue May 19, 2009 8:22 am    Post subject: Reply with quote

In answer to the above, my credit card is still being charged (last payment was taken on 12th May and I received confirmation email from TT).

However, none of the subscription services have worked since Sunday.

I have tried restoring to factory settings to no avail.

I am thinking that it looks like a hardware issue - the device appears unable to establish a network connection, let alone a connection to the TT servers. The fact that the SIM, IMEI numbers etc all appear blank in the network status would seem to support this.

I've opened a call with TT but no response yet. Will give it a couple of days before contacting Amazon to secure a replacement. The comments on this forum re TT support do not fill me with confidence.

Very disappointing.
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MrT
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Joined: Nov 14, 2003
Posts: 2143
Location: Surrounded by A1, M1 & M25

PostPosted: Tue May 19, 2009 8:59 am    Post subject: Reply with quote

I assume you have done a reset by holding the power button down for around 15-20 seconds until you get the TomTom sound?

The mobile part will also disable itself when the battery gets low.
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pee-jay
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Joined: Dec 06, 2005
Posts: 20

PostPosted: Tue May 19, 2009 10:17 am    Post subject: Reply with quote

Yes, I have done a reset. Also, I've fully charged the battery.

Thanks for the suggestions.
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dlpruk
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Joined: Dec 24, 2006
Posts: 88
Location: Nottinghamshire

PostPosted: Tue May 19, 2009 3:55 pm    Post subject: Reply with quote

pee-jay wrote:
The comments on this forum re TT support do not fill me with confidence.


Comments are usually just from people who've had problems; many (most?) find TT support fairly good - if a bit slow on a busy day.
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