Tomtom won't take debit cards!!

Grahamcol · Posted: Mon Mar 16, 2009 12:17 pm Post subject: Tomtom won't take debit cards!!

I've been told that my Traffic HD subscription cannot be updated due to card refusal. On contacting Tomtom they told me that Traffic HD cannot be updated by debit card, only a credit card!!

Since I now don't have any credit cards Traffic is now useless!!!

Anyone else had the same story??

Darren · Posted: Mon Mar 16, 2009 12:24 pm Post subject:

That's partly correct. IIRC TomTom can't/won't accept Maestro but do accept those debit cards that use Visa.
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Darren Griffin

Grahamcol · Posted: Mon Mar 16, 2009 12:40 pm Post subject:

Hi,

I have visa debit cards.

The card number has changed but there doesn't seem to be a system or anyone you can contact to check details, etc if you have changed them - although TT says ring customer support.

Furthermore, if I try to renew through HOME the I get error message to say this item has been already purchased please remove "%28s%29" from your basket: but there is nothing there - it has become a merry go round

Grahamcol · Posted: Mon Mar 16, 2009 12:43 pm Post subject:

Just got this reply from TT

"It is with regret that I inform you that at the moment, we are only excepting payment for the LIVE services via a credit card and not by debit. It will be available in the very near future, to be able to buy this subscription via scratch cards.

I regret that at the moment there is nothing that I can do."

Darren · Posted: Mon Mar 16, 2009 1:11 pm Post subject:

Ah, my bad. I'd incorrectly assumed it was he same scenario as with the TT shop.

That's pretty poor, I don't have a credit card either, don't believe in them. That could be a large part of their potential customer base alienated!
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Darren Griffin

Grahamcol · Posted: Mon Mar 16, 2009 1:29 pm Post subject:

And the real annoying thing is that you can't get to anyone who will take the d**n card even if you now approach them with one. Certainly TThome won't work for me - keeps telling me that I have already purchased.

Same old TT - go round and round in circles as I did last week --TT unit said subscription had expired but on trying to renew it said it was active as did TT support!!!

matthewj · Frequent Visitor Joined: Apr 03, 2006 Posts: 751

Grahamcol · Posted: Sat Mar 21, 2009 10:18 am Post subject:

Just had an email from TT that my subscription has now been cancelled for Traffic notwithstanding the system will not and cannot let me pay!! (It is still being investigated by TT). One of the penalties for only having a debit card.

Why are TT so rigid - surely it isn't beyond the wit of man (or even TT) to be able to take payments by means other than their rigid, totally inflexible internet system which, if it doesn't work, stuffs their customers!!

Darren · Posted: Sat Mar 21, 2009 10:23 am Post subject:

Wondering aloud here but could it be because you cannot enter into a 'subscription' that entails renewals using a Debit Card?
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Darren Griffin

SpookyUK · Occasional Visitor Joined: Sep 07, 2008 Posts: 16

Grahamcol · Posted: Sat Mar 21, 2009 6:33 pm Post subject:

Hi,

I just can't get into TT to pay anything - I keep getting a message from the server "remove %28s%29" from your basket" - there is nothing in the basket! TT have taken it to 2nd level.

I found an old credit card with 2 months left on it so I have activated it. If I could renew my subscription through this via TT HOme I would - but it won't even let me get that far. Jeez, I only want to give them £7.95 and it seems beyound their wit to take anything other than online - if that doesn't work you're stuffed; there seems to be no way round.

Tomo · Posted: Sun Mar 22, 2009 2:57 pm Post subject:

I'm pretty darn sure that I paid for my renewal through my Halifax Visa Debit card............

Steve

Grahamcol · Posted: Mon Mar 23, 2009 2:17 pm Post subject:

Tomtom now has changed its mind.

TT Home has now gone through and taken my debit card: it has now allowed me to connect without telling me of the errors as listed in earlier posts

TT HD traffic is now active and working! So they do appear to take debit cards

HappyTrucker · Posted: Sat May 02, 2009 7:15 pm Post subject:

Robin2 · Posted: Sun May 03, 2009 10:33 am Post subject:

The payee needs to stop credit card continuous authority too. You can Google for numerous examples, like this one
Robin
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