Separate TT Log-ins Confused

[sdm197]

Hi Everyone,

I am now on my 3rd TT unit, after Dennis N and others advised me to set up different Log Ins for different units this is what I have done.

However, I have been having a struggle with TT to honour their latest map guarantee for my new TT940 (Another story) they want to palm me off with 8.15 maps.

The problem I have is this, I have a log in on TT Home for my older TT930 which I bought the 1/4ly map update service. Plus I have a a new log in for my TT940 for TT Home. The thing that got me thinking was that when I go to view the "My Questions" part of the site I have been receiving responses from TT for the TT930 email address not the 940! . So when I log in as the 930 I can see all my questions, when I log in as the 940 there are none! I hope this is making sense!

What worries me is that TT may mess up my 1/4ly map updates, that are assigned to my TT930.

As I said earlier I do have 3 separate TT Home accounts though.

Your advice would be most welcome,

SDM197.

[MrT]

I am a little confused about your question. I read it as you have three separate accounts, as in there is never more than one device on an account? That is the best way to manage your devices.

If you ask questions when logged in as one user/account you will only ever see questions asked on that account. As far as TomTom are concerned you are three different people so you will never see the questions from another account.

Using the same copy of Home but with three different logins and the same login only covering one device should not lead to any errors about one device getting anothers updates etc. I use a 530 and 940 on the same Home but with two user accounts and get no problems between the two.

However if in the past you have had more than one device on an account, that may need correcting by TomTom if it has remembered this and causes problems.

As to your 940 LMG, I think at the moment it will only be offering the 8.15 map upgrade from 8.10 as the 8.25 maps have not yet made it to the LMG servers. Again you can only download a newer map once under the LMG and it must be within 30 days of first using the device. On the 940 you should get both the NA and W&CE maps under the LMG.
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Drivelux

[sdm197]

Hi Mr.T,

Yes it is a bit confusing, what's basically happened is that I have been corresponding with TT about my Latest Map GNT for my 940 but did not realise that I had been using my TT930 log in.

I am hoping this will not mess up my subscription to my 1/4ly updates for my 930.

I have taken screen shots of the definition of the Latest Map Guarantee, I have asked them to honour it. My 940 was bought in the last 30 days (12th Feb) and the latest Maps are 8.25 so I want those.

Thanks for your reply, I admit it was confusing though!

SDM197.

[DennisN]

[sdm197]

Hi Dennis N,

I have now created a new log in for the TT website the same as my log in for TT Home on the 940.

I will see if they will play ball on the maps, if not I will start again from the New log in. I suspect they will realise as I will have to reproduce the receipt again plus the various screen shots they ask for.

But its worth a shot, thanks again,

SDM197.

[Darren]

[sdm197]

Hi Darren,

I took the option to create a new profile. As it happens you are right, it told me that username had already been taken, which was by me of course, so I just put in my password and logged in with my 940 Home Log In..

I still have not got TT to agree to update my maps on the 940 yet though. They came back to me last night and offered 8.15 maps, I refused them and reminded them of the text on their website about making sure you have the latest map.

I have yet to have a response,

SDM197

[dezota]

Any update yet?

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