TomTom Live "Continuous payment authority"

SpookyUK · Occasional Visitor Joined: Sep 07, 2008 Posts: 16

Hi,

Just a warning to anyone thinking of signing up to the £7.99 monthly Live subscription.

Doing so will set up a "Continuous Payment Authority" which can only be stopped through TomTom, you are not able to cancel it via your credit card company.

Such agreements are a nightmare to sort out if the company concerned is uncooperative. I refuse to sign up to anything I can't cancel unilaterally.

Read more:

http://news.bbc.co.uk/1/hi/programmes/moneybox/2099270.stm
http://forums.moneysavingexpert.com/showthread.html?t=256

Sad

Tomo · Posted: Sun Feb 15, 2009 11:12 am Post subject:

Does this affect debit card payment too?

Steve

zaffy · Posted: Sun Feb 15, 2009 11:44 am Post subject:

Yes the same applies to Debit cards see this link:
http://www.apacs.org.uk/documents/Payingbills30.01.09.pdf
_________________
(GO 730)(One v2 New ED) and still no wiser

Trevor1234 · Posted: Sun Feb 15, 2009 12:13 pm Post subject:

Hi SpookyUK
I once fell into that trap. My daughter wanted to order some software and information for web design and as she had no credit card she gave me the money and I ordered and paid online. After about six months she was dissatisfied and cancelled everything to do with the company. Lo and behold, after twelve months £76 was taken from my Visa for another twelve month subscription.
Did I ever get the money back? No. Neither the company or Visa wanted to know.
One reads on this forum about alleged poor Tomtom customer service but I can assure you that Tomtom’s brilliant when compared with some companies.
However, I think my map update payment was a one off Visa payment for £64.75. I hope.
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