tomtom go 530 trashed!

jrleeming · Posted: Sat Dec 13, 2008 4:10 pm Post subject: tomtom go 530 trashed!

only just bought a new go[today] 530 , worked ok out of the box , updated with tt home now wont swicth on ,just get a red circle with an X I made a backup before updating application ect and have tried to restore but it doesn't make any difference also tried reset,
I cant seem to find any helpline phone number either
Iv'e had an XL for some time with no problems, the only difference being i always used a backup sd card, but on the 530 its built in!
I hope someone can HELP please
Bob Sad

mikealder · Posted: Sat Dec 13, 2008 4:19 pm Post subject:

Bob, connect the device to the PC and shut down TomTom Home, use Windows Explorer and can you see any files/ folders when you click the drive letter associated with the TomTom?

The phone number is 0845 161 0009 but they won't be open until Monday morning - Mike

dhn · Posted: Sat Dec 13, 2008 4:20 pm Post subject:

It's a symptom of your not disconnecting your unit properly from the computer. Use Home to select Device--Disconnect Device and wait till the window says it is safe to disconnect (if you have Home firmware 2.4 or 2.5, then that is all that is needed but DO wait till you hear a 'plop' sound from the computer as the USB connection is disengaging).

Anyway, click on this link for advice to rectify situation.
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David

jrleeming · Posted: Sat Dec 13, 2008 4:38 pm Post subject: tt530

thanks for the replies, I am using a Mac ,not pc ,i dont get any option in tt home to disconnect device[operate device function does not work on my mac] all i can do is eject disc [in mac] I have looked on my mac all the files appear to be there, but tt home does seem to lock up now and again, maybe it is not that good for Macs ?

253 · Posted: Sat Dec 13, 2008 5:28 pm Post subject: Re: tt530

mikealder · Posted: Sat Dec 13, 2008 6:28 pm Post subject:

Bob, do the instructions that dhn linked to on the TomTom web site help to resolve this issue or not? - Mike

jrleeming · Posted: Sat Dec 13, 2008 6:30 pm Post subject: tt530

Just got back from Halfords where a "Very nice man" gave me a replacement 530,said he should really get a return number from tom tom but relented in the end, now i'm scared to connect to my mac in case it happens again?
253, do you shut down tomtom home and then 'eject disc' or eject disc first,
I don't want to be in the same situation again as there would be no chance of another replacement
ps thanks for all the help

jrleeming · Posted: Sat Dec 13, 2008 6:35 pm Post subject: tt530

Sorry Mike in all my panic i didn't try that as i had already rung halfords and they said to take it in
Bob

mikealder · Posted: Sat Dec 13, 2008 6:35 pm Post subject:

For a start make sure you have the very latest version of TomTom Home on the Mac, you can download this from Here (MAC should be to the right of the two download links) - Mike

jrleeming · Posted: Sat Dec 13, 2008 6:44 pm Post subject:

Yes think i've got latest tt home ver 2.5

253 · Posted: Sat Dec 13, 2008 7:06 pm Post subject: Re: tt530

Calomax · Posted: Sat Dec 13, 2008 9:40 pm Post subject:

Since one or two updates ago, I'm not sure which, disconnecting the device through HOME hasn't worked properly for me but ejecting it from "Computer" on a Vista PC does.

But if I try to disconnect in HOME then try to eject on the PC, it says it can't because another application is using the Go.
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TT Go Essential

jrleeming · Posted: Sun Dec 14, 2008 6:05 pm Post subject: tt530

I don't see any option to disconnect device on Home? all i can do is shut down home [Mac] and then eject disc, if there is an option to disconnect device on Home i can't find it, my replacement 530 is working fine but i haven't connected to update or anything yet, is there any way i can delete my previous tt530 serial reg number in home, as i think i may have problems when i finally connect my replacement 530, I have an XL also and home nearly wouldn't let me connect as i was already registered , it said i could only change every 6mths ?
Bob

Darren · Posted: Sun Dec 14, 2008 6:30 pm Post subject:

MENU | Device - Disconnect Device.
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Darren Griffin

jrleeming · Posted: Sun Dec 14, 2008 6:52 pm Post subject: tt530

I may be a bit slow, but my menu has three pages,
page 1
add maps , read manual , activate promotion code

update device , map corrections

page 2
back up/restore, show contents , copy to computer

remove items, find accessories

page 3
operate my device [doesn't work on my Mac,locks up]

these are the only choices I have, hope you can enlighten me Darren ?

Bob

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