Have I broken mapshare?

sven1 · Posted: Tue Jul 01, 2008 11:49 pm Post subject: Have I broken mapshare?

since going back to factory settings on my 920t and then installing v720 maps there have been no mapshare updates and TT home reports I am 41 weeks out of date and 26738 mapshare corrections waiting. Updating my device reports I am up to date. I used to get at least 2 mapshare updates a day before doing a restore to factory and adding v20 maps.

I have set the 920 and TT home to utilise mapshare.

Is it my problem or TT homes?

Jon

Andy_P · Posted: Wed Jul 02, 2008 3:16 am Post subject:

This happens quite a lot. The usual way to fix it is to connect to Home (v2.3) and use Tools menu / Mapshare / Remove corrections.

Try just removing theirs first, but sometimes you have to remove your own as well (which is a pain if you haven't got them logged some other way (eg a POI category of "Map Errors")

That seems to prompt Home into re-downloading them all.

Other people suggest manually deleting the "MapServerPatch.dat" file from your map folder

As ever... backup first.

Also, for reference, to get Mapshare corrections for a particular map, you must do two things...
1. You need to have the TomTom switched to be USING that map
2. You need to set Home (first screen when you start it up) to be using the same storage (ie Internal memory or SD card) as where that particular map is stored.

sven1 · Posted: Wed Jul 02, 2008 8:24 am Post subject:

Thanks, had already tried removing corrections and it didn't work. There is no mapserverpatch.dat file in my map folder. I copied one over from a previous backup to see what happened and did an update using TT home. no updates were found and mapserverpatch.dat file is gone again!

Jon

sven1 · Posted: Wed Jul 02, 2008 8:27 am Post subject:

unsubscribing an subscribing again to the service doesn't work either

a444lad · Occasional Visitor Joined: Jul 02, 2008 Posts: 9

i have exactly the same problem as you with the 920 and being 41 weeks out of date and tried all the things above and none of them have worked for me either. I also dont have the mapserverpatch.dat file so i cant delete that. Do you have any more ideas i can try?

sven1 · Posted: Wed Jul 02, 2008 10:13 am Post subject:

I'm about to start from scratch again with taking it back to how it came out of the box. I'm wondering if a reinstal of tthome might help but if I clear it out properly I will have to download all 720 maps again which is a bit of a pain. I'll let you know how it goes.

Jon

Tim Buxton · Posted: Wed Jul 02, 2008 10:17 am Post subject:

sven1 · Posted: Wed Jul 02, 2008 10:55 am Post subject:

920 back to how it came out of the box. TThome reinstalled including taking all remnants of it away. still no mapshare!!!

Help

Jon

a444lad · Occasional Visitor Joined: Jul 02, 2008 Posts: 9

yeah i did the same reset it and restored to the factory settings deleted tomtom home and all tomtom files then reinstalled, then for the 1st few mins i wasnt getting anything in the top corner about mapshare then it came back up saying 41 weeks 26782 files. When i first plugged it in i did get a message come up saying that there may be an error in 1 of the files on the card, i dont know if that has anything to do with it?

sven1 · Posted: Wed Jul 02, 2008 11:14 am Post subject:

If i go to mapshare prefs it also tells me there is about 11.3mb to download but when I tell it to download it does feck all and message about being out of date still remains. I still have no mapserverpatch.dat file though which I'm wondering if it is the prob.

a444lad · Occasional Visitor Joined: Jul 02, 2008 Posts: 9

yeah same it say current corrections on device: 0 MB, after this update: 11.3 MB then when i click done it brings up the getting update automatically screen and says there are no items available.

sounds like we have the exact same problem just need someone to work out how to fix it!

btw when was the last time you updated your tomtom? because this is the first time ive connected it to my computer for a few months, last time i did it was on my old computer and i had no problems at all on that 1.

sven1 · Posted: Wed Jul 02, 2008 11:25 am Post subject:

mapshare was working fine and updating on every connection until i had a prob with mixing up some poi's in newly downloaded 720 maps. I decided to go back to out of box config and do all updates again and ever since that mapshare doesn't work and i have the same problem as you.

Jon

sven1 · Posted: Wed Jul 02, 2008 11:49 am Post subject:

some other sites saying rename mapsettings.cfg. can't try at moment as downloading v720 maps

Jon

Andy_P · Posted: Wed Jul 02, 2008 11:49 am Post subject:

sven1 · Posted: Wed Jul 02, 2008 11:52 am Post subject:

are we sure mapshare is up and running and its not a tt server prob?

Jon

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