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Pocket GPS World :: View topic - Well done to nav-now.co.uk
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Well done to nav-now.co.uk

 
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Paladin
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Joined: 22/06/2003 15:00:52
Posts: 36
Location: Somerset

PostPosted: Thu Apr 08, 2004 7:53 pm    Post subject: Well done to nav-now.co.uk Reply with quote

I emailed this company on Tuesday 06/04/04 asking for a callback after 1900. I was called at about 1925 and spoke to a gent named Hunter Abbott discussing options, especially delivery details, as there was only 1 option I could think of which would permit delivery prior to going away for a while. Placed my order for an Origin b2 for delivery today (Thursday 08/04). Yesterday, Wednesday, I received a call at about 1830 from Mr Abbott identifying a difficulty that had occured. After discussing all options and thinking of probable order cancellation, Mr Abbott offered a solution at about 1945 hours which was to get the delivery to an alternate (business) address before 1200 today. I accepted - no extra charge to me - but explained that if it could not appear before 1600 today, then I would ask that the package be returned. I was "on the road" until 1240 and when checking with Site Security (my chosen destination) on my return, it was there and had been "for some time". I must confess to being somewhat taken aback and extremely pleased with this level of customer advice and service. It's my first order with this company but, on a sample of 1, I would have absolutely no hesitation in using their services again. So well done nav-now, I would not have expected this level of "Customer Care" and such short order delivery! Good luck with your business, you really do deserve both this accolade and success in future.

Thanks and my Regards,

Dr TMM. :D Thumbs Up
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