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3GGG
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Joined: 26/09/2002 13:55:07
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Location: United Kingdom
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 Posted: Fri Apr 11, 2008 1:16 pm Post subject: TomTom Home with Macintosh 10.5.2 problem |
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I just got a ONE v3 Europe today and hooked it up to my Intel iMac running OS X 10.5.2
Backed up OK - also got latest map etc.
However one problem. I cannot get "Operate my ONE" to work. It appears to download the new file it requires, then I get Error has occurred "Installation of the add-on failed". I have a button to report it to TomTom which I have done (twice).
Version of TT Home is 2.2.2.28
Anyone else have this problem and is there a known solution. I have asked TT but reply was all about Windows and C:\ etc... |
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GPS_fan
Pocket GPS Moderator
Joined: Jan 04, 2007
Posts: 2789
Location: Hampshire, UK
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| Posted: Fri Apr 11, 2008 1:26 pm Post subject: |
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Have you tried extracting the new file from the Download folder and manually installing it?
Alternatively, have you looked on TomTom's web site to see if there are any more up to date versions of the software that came with your unit? If there are, it might be worth downloading and installing
_________________
Andy
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3GGG
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| Posted: Fri Apr 11, 2008 1:33 pm Post subject: |
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| GPS_fan wrote: | Have you tried extracting the new file from the Download folder and manually installing it?
Alternatively, have you looked on TomTom's web site to see if there are any more up to date versions of the software that came with your unit? If there are, it might be worth downloading and installing |
Thanks, I installed the latest version of the Mac software today when I got the unit. I downloaded it from the UK TT site. It says that it is the latest and greatest when I check for updates within the program.
I just looked inside the TT 'downloads' folder on my Mac and see a folder called 'program' inside that TomTom_Application_forONE_3RD_Edition folder.
3 files in that
navcore....cab
navcore_7.toc
program.png
I'm not sure if they were the files downloaded when I first ran "Operate my ONE" |
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3GGG
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Location: United Kingdom
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| Posted: Fri Apr 11, 2008 2:18 pm Post subject: |
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TT support suggested 'un-installing" TT Home and the documents folder that it creates and install a fresh copy. Have done so, same problem.
This time the file appeared to download but did not appear in the new TT downloads folder.
(I kept a zipped copy of my previous folder, as it has my only backup of the TT ONE).
I'm doing another backup now.
Other things appear to be fine, I can upload changed maps etc from within TT Home. It is just this file installation that won't work and thus I cannot try the "Operate my ONE" feature - which is needed to set a password on the ONE. |
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Andy_P
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Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Fri Apr 11, 2008 2:57 pm Post subject: |
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Forgive me if my information is out of date. But until recently at least, the "Operate my Device" part of Home has NEVER worked on a Mac.
I thought this was still the case....
Try a search of the forum for "Home" + "Mac" |
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3GGG
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| Posted: Fri Apr 11, 2008 3:00 pm Post subject: |
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Oh Dear! - That is poor isn't it?
Why don't TT support just come out and say that instead of wasting my and everyone else's time? |
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ColourPhil
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Joined: Nov 21, 2007
Posts: 7
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| Posted: Fri Apr 11, 2008 9:42 pm Post subject: |
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I'm another Mac user with TT Home not operating from my iMac Alu with 10.5.2. However IT DID work for a few weeks, before I upgraded the 520T to 7.480 then 7.481! It never worked on my G4 PowerBook with 10.4.11.
A bonus is that RDC TMC now works occasionally on the western part of the M25, except that it didn't show a big tailback near the M1 this evening. Nice solid green circle though! Had previously only ever got a signal in the Milton Keynes area. |
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3GGG
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| Posted: Fri Apr 11, 2008 9:47 pm Post subject: |
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| ColourPhil wrote: | I'm another Mac user with TT Home not operating from my iMac Alu with 10.5.2. However IT DID work for a few weeks, before I upgraded the 520T to 7.480 then 7.481! It never worked on my G4 PowerBook with 10.4.11.
A bonus is that RDC TMC now works occasionally on the western part of the M25, except that it didn't show a big tailback near the M1 this evening. Nice solid green circle though! Had previously only ever got a signal in the Milton Keynes area. |
It appears to be only the "Operate my ONE" part of the TT Home program that doesn't work here. Is that what you find also?
I was actually rather amazed that TT had produced anything for the Mac. I expected to have to fire up an old PC or use Parallels to do anything. |
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ColourPhil
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Joined: Nov 21, 2007
Posts: 7
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| Posted: Sat Apr 12, 2008 9:07 am Post subject: |
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Hi 3GGG
Yes it seems to be only the "Operate my Tom Tom from the Mac" which doesn't work now. Originally on Home V1.6(?) only updates worked, except the "latest map offer". This worked with V1.2 something, then "Operate..." started working but only with Leopard? This was just after I got my iMac and was pleasantly surprised but not for long! |
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3GGG
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Location: United Kingdom
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| Posted: Sat Apr 12, 2008 9:26 am Post subject: |
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| ColourPhil wrote: | Hi 3GGG
Yes it seems to be only the "Operate my Tom Tom from the Mac" which doesn't work now. Originally on Home V1.6(?) only updates worked, except the "latest map offer". This worked with V1.2 something, then "Operate..." started working but only with Leopard? This was just after I got my iMac and was pleasantly surprised but not for long! |
Thanks - perhaps if TT get enough complaints they will fix whatever broke in Leopard. Have you contacted them about it?
-- David |
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stuart
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Location: Dorset, England, Great Britain
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| Posted: Sat Apr 12, 2008 10:05 am Post subject: |
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| 3GGG wrote: | | ColourPhil wrote: | Hi 3GGG
Yes it seems to be only the "Operate my Tom Tom from the Mac" which doesn't work now. Originally on Home V1.6(?) only updates worked, except the "latest map offer". This worked with V1.2 something, then "Operate..." started working but only with Leopard? This was just after I got my iMac and was pleasantly surprised but not for long! |
Thanks - perhaps if TT get enough complaints they will fix whatever broke in Leopard. Have you contacted them about it?
-- David |
I will NOT load HOME onto my new iMac .... Ever! The Dell will be the scape goat for all that sort of thing |
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3GGG
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Joined: 26/09/2002 13:55:07
Posts: 269
Location: United Kingdom
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| Posted: Sat Apr 12, 2008 4:19 pm Post subject: |
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| What are you worried about Stuart? - AFAIK the TomTom HOME Macintosh software is not causing any problem with the iMac, it is just that parts of it are not working with 10.5.2. |
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stuart
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Location: Dorset, England, Great Britain
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| Posted: Sat Apr 12, 2008 7:08 pm Post subject: |
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Thanks 3GGG. In that case I'll install it. I can always uninstall it if it causes a problem. It shouldn't do I know, but he wife doesn't want to many of my extras on it.  (Yes, it is mine but you know the score  ) |
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3GGG
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Joined: 26/09/2002 13:55:07
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Location: United Kingdom
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| Posted: Wed Apr 16, 2008 9:47 am Post subject: |
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Got this reply from TT
Thank you for contacting TomTom Customer Support
I have checked with my 2nd line team, and the Operate My One section of TomTom Home does not work with a mac yet. We are aiming to release a new version of TomTom Home with this feature working.
Please bear with us in the meantime until we release a new version of TomTom Home |
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Kar98
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Joined: Nov 25, 2004
Posts: 344
Location: DFW, Texas, USA
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| Posted: Sat Apr 19, 2008 4:44 pm Post subject: |
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| 3GGG wrote: | Got this reply from TT
Thank you for contacting TomTom Customer Support
I have checked with my 2nd line team, and the Operate My One section of TomTom Home does not work with a mac yet. We are aiming to release a new version of TomTom Home with this feature working.
Please bear with us in the meantime until we release a new version of TomTom Home |
I doubt that very much, since Operate My One doesn't work on the latest TomTom Home for Windows either, using my One LE (aka One 2nd Ed, aka One v4) |
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