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Pocket GPS World :: View topic - TomTom Home not recognising my 720
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TomTom Home not recognising my 720

 
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starcott
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Joined: Mar 13, 2008
Posts: 26

PostPosted: Thu Mar 20, 2008 11:00 pm    Post subject: TomTom Home not recognising my 720 Reply with quote

I can't get my 720 recognised by my downloaded TomTom Home. I get the Home menu up on the computer screen and click on one of the boxes such as 'Update my TomTom'. I then follow the instructions to connect the TomTom via the USB and then switch it on.
The TomTom starts but then stops with the view of the TomTom in its dock on a light green background.
It seems the device has not been recognised.
I have reset the device but this has made no difference.
Can anyone please help me make some progess?
Thank you.
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Oldboy
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Dec 08, 2004
Posts: 10615
Location: Suffolk, UK

PostPosted: Fri Mar 21, 2008 6:24 am    Post subject: Reply with quote

Do you get the Do you want to connect to 'Computer'? message.

If not make sure that the USB lead is firmly pushed in. Try another USB Port, preferably at the back of the PC.

If you do get the message, and HOME doesn't recognise the Device, have a look at the TT help on the subject on This Page.
_________________
Richard

TT 910 V7.903 (9183/081205) OS:2344
Europe version 1045.10005
TT Via 135 App 12.075
Europe v 1065.10740
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starcott
Occasional Visitor


Joined: Mar 13, 2008
Posts: 26

PostPosted: Fri Mar 21, 2008 2:03 pm    Post subject: Reply with quote

Thank you for your suggestions.
I went to the help page and downloaded the home images.
However, when I am asked to copy the unzipped home images to the root directory of the Tomtom device, I am lost.
How do I find the root directory?
I am using a Mac on OSX 10.4.11.
I cannot get any image of the Tomtom up on the computer screen.
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Oldboy
Pocket GPS Moderator
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Joined: Dec 08, 2004
Posts: 10615
Location: Suffolk, UK

PostPosted: Fri Mar 21, 2008 3:32 pm    Post subject: Reply with quote

Aah .... you will need someone who uses a Mac to help you with that one. I'm not familiar with the process, Embarassed but there are several Mac Users on the Forums.
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Richard

TT 910 V7.903 (9183/081205) OS:2344
Europe version 1045.10005
TT Via 135 App 12.075
Europe v 1065.10740
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