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Garmin map updates? caution not all free

 
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Adek
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Joined: Dec 01, 2005
Posts: 70
Location: UK

PostPosted: Thu Mar 06, 2008 2:36 pm    Post subject: Garmin map updates? caution not all free Reply with quote

Has anyone else had this experience from Garmin ?

I bought a Nuvi 370 end of Jan, and it duly told me there were map updates available- the ones for the US were free, and a DVD was duly send and I installed, but I still could not request on-line the EU maps-it kept asking me to buy them.

When I enquired about the Eu maps they replied saying you can only have one or the other not both. BUT the 370 has all these maps pre-installed, so I am pretty peeved at their response.

I was also told they had a map update policy of 1 month, which I take to mean that new maps if available within a month of registering, these would be free.

Anyway, I have asked them now on several occassions to explian themsleves, but have had no joy from them- I even sent a letter to the UK MD sean Biddlecombe, but he too doesnot seem to care.

I fully understand that all these companies will charge for updates sooner or later, I just did not expect to be asked for more cash after only a few days.

The support from Garmin seems pretty slow and poor so far, so swapping from my old Navman may not seem such a good idea now.- shame I think the hardware is quite good, just their policies seem to stink.

grateful for any suggestions on how best to take this further? Any seniro contact names at Garmin UK you can suggest I can hassle for a better response?
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