tomtom length of warranty

john877 · Lifetime Member Joined: Mar 16, 2007 Posts: 468

What is the length of warranty on a tomtom 520 ???

The Tomtom website says this

HummerUK · Posted: Fri Feb 29, 2008 9:58 pm Post subject:

I'm sure when my TT520 came back from repair the letter with it made mention of the 2yr warranty.

HummerUK

GerryC · Posted: Fri Feb 29, 2008 10:43 pm Post subject:

Some people have one and some two years depending on when it was bought it seems.

Whatever the card says with the one you bought is the length of your warranty period.
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TomTom730T
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DennisN · Posted: Fri Feb 29, 2008 11:52 pm Post subject:

I can't prove either way, but my understanding was the previous models all came with 2 year warranty, but when the x20 range was introduced, one of the first things somebody reported was noting that TT had quietly started saying 1 year warranty. I don't recall them ever proclaiming about the 2 year warranty previously, but they loudly said you get a whole year warranty with the x20s! I have not heard of anyone finding a 2 year one in their box, only 1 year. That's not definitive, of course - nobody made anything of the previous 2 year warranty until the x10s started breaking, when it was loudly said in this forum that all TTs come with a 2 year warranty.

Obviously TT have realised that outsourcing the manufacture to points further east than Southend and Maastricht means they have to revise their commitment (or is that "downsize" the warranty coverage?) - witness the increasing numbers of dud devices, starting with x10s, now flooding with x20s. I get the impression that there are loads of antique TomToms out there performing well and not breaking, but the breakage graph moves exponentially with each "development" model range. Sad

My 920 is now firmly committed to the handsfree breakage with bleating noise fault which I've suffered with 6 out of 7 of my 720s. I'm just despairing of ever getting a decent handsfree performance again (until I go swap one of my 720s for the 700 I passed on to my stepson-in-law - he's welcome to a 720 in exchange for my old 700). What are TomTom coming to?
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Dennis

If it tastes good - it's fattening.

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Andy_P · Posted: Sat Mar 01, 2008 7:25 pm Post subject:

Was 2 years, now 1 year.

I would believe the card that was in the box, but also check the "licences" folder on the machine itself. The guarantee period is in the small print in one of the files ("EULA-English-NO_US CAN.txt" on mine)

john877 · Lifetime Member Joined: Mar 16, 2007 Posts: 468

Thanks everybody for your replies !! the thing that confused me was the statement above from the tomtom website ??

Sometimes John Lewis do give the products they sell a longer warranty than the manufacturers warranty so I wondered if this may be the case ??
I have emailed John Lewis but I am still waiting for a reply I will let you know the outcome

Thanks

jimjamjo · Occasional Visitor Joined: Mar 01, 2008 Posts: 3

Also the user manual (online pdf) states that they can charge 'reasonable' return postage if the claim is received after the 1st 180 days

john877 · Lifetime Member Joined: Mar 16, 2007 Posts: 468

I have received an email reply from John Lewis and to quite honest it was not very helpful!!
It states the warranty period is one year but may change to 2 years when new stock comes in !!.
They cannot comment on the length of warranty in there high street stores !!!

So its looks like at the moment if you buy online its one year if you purchase from there high street store its 2 years Surprised

GerryC · Posted: Tue Mar 04, 2008 9:06 pm Post subject:

It's more likely one year for anything bought now regardless of whether it was in store or on-line.

John Lewis probably still have old marketing displays. It's the warranty on the card or in the licence file that counts though. You may be able to talk the store you bought it from into giving you an extended warranty free due to the misleading guidance they showed. In reality, they should be removing the incorrect boards.

The TomTom site is probably still showing an old version of the warranty that is still valid for some users as it's really just an example.
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TomTom730T
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john877 · Lifetime Member Joined: Mar 16, 2007 Posts: 468

I actually asked in two stores ( about a week ago)and they confirmed that it was a 2 year warranty on the tomtoms and has been for some time !!!
I told them I purchased one online and it was 1 year and they said there warranty is definitely 2 years ????

Its not unusual for John Lewis to extend the warranty on there products by a year free of charge

HummerUK · Posted: Tue Mar 04, 2008 10:27 pm Post subject:

I found the letter which came with my 520 when it came back from repair.

DUDELOVE03 · Posted: Wed Mar 05, 2008 2:37 am Post subject:

i got mine in halfords 3 days ago and the man in there said 2years from tom tom and a year from them so i think that totals to three years when i had my 510 repaired it had two years

zzr1200 · Posted: Wed Mar 05, 2008 6:20 pm Post subject:

It's certainly 2 years on CURRENT TT's (just got my 720 back from a warranty claim - new motherboard fitted)

Older TT's (not sure when it changed) only covered for a year.

Andy_P · Posted: Wed Mar 05, 2008 6:37 pm Post subject:

Well I always believed it was the other way round. Two years originally (my Go300 was definitely 2 years) and then it went down to one.

Text from the EULA of my Go 300:

6) LIMITED WARRANTY AND LIMITATION OF LIABILITY:

c) TomTom warrants to you that the Hardware will be free from defects in workmanship and materials for a period that is
the shorter of (a) two (2) years from the date that the Hardware was first purchased by you and (b) the period ending upon your
breach of any term of the EULA (“Warranty Period”).

Text from the EULA of my Go720:

6) LIMITED WARRANTY:

b) Except for the Limited Warranty document included with the Hardware (“Limited Warranty”), if any, and to the maximum extent permitted by applicable law, TomTom and its suppliers provide the Hardware and the Software “AS IS AND WITH ALL FAULTS”.....
c) Notwithstanding the Warranty Period described in the Limited Warranty, if applicable, should you breach any term(s) of this EULA the Warranty Period will end on the date of such breach.

john877 · Lifetime Member Joined: Mar 16, 2007 Posts: 468

I received a reply from John Lewis and they said that some of there high street John Lewis stores are doing a 2 year warranty as a promotion but the online store is 1 year ???( I think they are just trying to fob me off)

I then contacted Tomtom and asked what the length of warranty is on a Tomtom 520 purchased in 2008 ???

They replied 2 years on the sat nav and 1 year on the accessories ( charger and mount)

I have now sent this email to John Lewis and have asked them to clarify this as regards there warranty period .

I know its all a bit trivial but all I want is a straight consistent answer from the retailer and to be honest its so unlike John Lewis !! there customer service is second to none

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