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emjaiuk
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Joined: Dec 06, 2003
Posts: 335
Location: North Surrey (TW17) UK
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 Posted: Sun Feb 10, 2008 7:24 pm Post subject: PGPSW & BTSpam Traps |
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My ISP is BTYahoo, (I know! it dates back to the beginning of BB) For the few weeks all Topic reply notifications have been caught in BT's spam trap. Even though I've religiously maked them all 'Not Spam' it's still happening. has anyone else had this problem or has a solution?
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PaulB2005
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Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Sun Feb 10, 2008 7:29 pm Post subject: |
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| Is there no option to "whitelist" the address they are coming from? |
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mikealder
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Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Sun Feb 10, 2008 7:43 pm Post subject: |
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| If its any consolation my Virgin Net connection did this a week last Friday, after one or two stern e-mails to Virgin the problem was resolved (not that they even replied, but that is another matter), downside was two days ago I had over 200 emails to deal with using a very sick PC - Mike |
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emjaiuk
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Joined: Dec 06, 2003
Posts: 335
Location: North Surrey (TW17) UK
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| Posted: Sun Feb 10, 2008 8:25 pm Post subject: |
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| PaulB2005 wrote: | | Is there no option to "whitelist" the address they are coming from? |
AFAIK the procedure is to open them in webmail, and mark them as 'Not Spam', that moves them from the spam trap to the inbox and once you've done it two or three times the spam trap remembers it's not spam. I've had a few hiccups with it over the years, but this is the first time its refused to 'learn'.
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GPS_fan
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Joined: Jan 04, 2007
Posts: 2789
Location: Hampshire, UK
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| Posted: Sun Feb 10, 2008 8:33 pm Post subject: |
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As far as I know, you can login to BT webmail and select messages in the spam folder, then select "Not Spam".
Unfortunately, Virgin don't appear to have this facility and they determine on your behalf what actually comes through to your account
Whilst testing one of my Virgin e-mail accounts, Virgin set these messages which I'd sent to myself as SPAM because they contained the word 'Test' in the subject heading
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