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Were to find the clear flash tool
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if1977
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Joined: Nov 30, 2007
Posts: 649
Location: Doncaster

PostPosted: Fri Dec 21, 2007 9:36 pm    Post subject: Were to find the clear flash tool Reply with quote

Some of you might remember that i am talking to TT about my Hands-free fault. They have sent me an E-mail to try the Clear Flash Tool. Could someone tell me where i could download this from and if this is the right way TT are telling my to do it. The details are below.

- Connect your TomTom to the computer and switch it on.
- Download the attached Clear Flash tool file and save it to your desktop.
- Right click on the 'Clear Flash - All', double clickinto it.
- Click on the 'Clear Flash - All.exe' file.
- Proceed with installing the clear flash tool.
- Once completed, switch your TomTom off, then disconnect it from the PC.
- Switch your TomTom back on.

Do a factory reset and then check to see if the problem persists.

I have heard people talking about the flash tool but i thought it was for the x20 models. Do you download it from the TT website itself. If so where abouts, is it the plus services link or somewhere else.
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Andy_P
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Joined: Jun 04, 2005
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Location: West and Southwest London

PostPosted: Fri Dec 21, 2007 9:40 pm    Post subject: Reply with quote

http://www.tomtom.com/support/index.php?Language=1&FID=6178

Enjoy... Smile
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if1977
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Joined: Nov 30, 2007
Posts: 649
Location: Doncaster

PostPosted: Fri Dec 21, 2007 10:30 pm    Post subject: Reply with quote

I have just had to pick myself up of the floor. My Hands-free is back and is as clear as crystal. Very Happy Very Happy Laughing Laughing Jumping With Joy Jumping With Joy .

I cannot believe that a Clear Flash Tool has fixed my TT, I am in utter shock and i was out today checking the prices of the 520 and was going to buy one tomorrow.

2 months i have been trying to get an answer from TT and i would have thought that they would have said this to me at the start. Rolling Eyes Rolling Eyes

This is to anyone with problems with hands-free and wireless data and phone book problems, Dont go sending your device to TT or wasting any time telling them your fault until you have tried the Clear Flash Tool which is available at TT Website in the Support section. (i know this with thanks to Andy-P2002). Thanks Andy yer a pal.

Smile Very Happy Smile Very Happy Smile Very Happy Smile Very Happy Smile

I just want to say to everybody in the PGPS Forums that i hope you all have a wonderful Christmas and a Great New Year . Merry Xmas
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Andy_P
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PostPosted: Sat Dec 22, 2007 1:44 am    Post subject: Reply with quote

First
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andy-c1
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Joined: Feb 05, 2005
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Location: East Sussex

PostPosted: Sat Dec 22, 2007 9:13 am    Post subject: Reply with quote

Note: After running the TomTom Clear Flash tool you may need to activate your map again. You need your Product Code card to activate your map.

i don't have a product code with the x20 ..do i just have to reconnect to home ...
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Oldboy
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Location: Suffolk, UK

PostPosted: Sat Dec 22, 2007 10:16 am    Post subject: Reply with quote

The Clear Flash shouldn't take the activation out.

In the map download there should be a map_activation CAB File. When unzipped the resultant mapname.dct File goes in the Map Folder.
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if1977
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Location: Doncaster

PostPosted: Sat Dec 22, 2007 4:48 pm    Post subject: Reply with quote

andy-c1 wrote:
Note: After running the TomTom Clear Flash tool you may need to activate your map again. You need your Product Code card to activate your map.


I had no problem when i switched on my TT after installing the Clear Flash tool. Switched my TT on and everything was the same as before, only thing was because i done a Factory Reset i had to put all my personal touches back to the way it was but that is standard practise anyway.
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andy-c1
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PostPosted: Sat Dec 22, 2007 9:05 pm    Post subject: Reply with quote

i've tried it ..but now every time i receive or make a call i loose voice on my tomtom and have to do a reset to get them back again
any idea which files i should try restore or delete so i can try again
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if1977
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Location: Doncaster

PostPosted: Sun Dec 23, 2007 4:30 am    Post subject: Reply with quote

andy-c1 wrote:
i've tried it ..but now every time i receive or make a call i loose voice on my tomtom and have to do a reset to get them back again
any idea which files i should try restore or delete so i can try again


Do you have the 'connect2internet' files at the root of your device. There should be 3 of them, SO file, VER file and a Data Base file. this caused a problem for me as i only had two of these and had to restore my back-up and that brought them back. Probobly because i deleted it by mistake. Embarassed
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andy-c1
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PostPosted: Sun Dec 23, 2007 12:09 pm    Post subject: Reply with quote

yeah i got 3 of them connect2internet ,.so and .ver

strangely i have a data.chk which isn't there from a backup i did on the 10-11-07 just been going though to see whats different
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if1977
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PostPosted: Sun Dec 23, 2007 5:57 pm    Post subject: Reply with quote

After you did the Clear Flash tool andy-c1, did you do a factory reset as TT spcified to me to do this straight away before i do anything else. I am saying this because i could'nt see it in you post andy-c1. If you did'nt maybe do the clear flash again and then a factory reset straight away.
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iphone (running all day, doesn't like it)
XL LIVE IQ Routes (Got stolen and miss it)
GO 510 (in drawer now, time for upgrade)
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andy-c1
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PostPosted: Mon Dec 24, 2007 12:52 am    Post subject: Reply with quote

yep everytime i make a phone call i have to reset to get voice back ...i wasn't thinking and flashed it to my actual tomtom and not sd card could that have done something wrong ...i am so used to pressing the tt drive i never though t to swop to sd card
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KOTULCN
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Joined: May 20, 2006
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PostPosted: Mon Dec 24, 2007 11:10 am    Post subject: Reply with quote

the web address for the flash tool is actually:

http://www.tomtom.com/support/index.php?FID=6221&Lid=4
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andy-c1
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PostPosted: Mon Dec 24, 2007 11:58 am    Post subject: Reply with quote

back to normal now ..was 1 of the last 4 files .luckerly i started from the end..although the whining noise is still there ..dunno if it's because i am too close to both phones but I'll find out next time someone calls me
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pilk
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PostPosted: Mon Dec 24, 2007 4:11 pm    Post subject: flash tool Reply with quote

the flash tool worked a miracle for me as well on my tt one xl europe. i have been getting more and more frustrated with not being able to connect for about a month now. this appears to have solved it all!
i did receive some suggestions from tt support, but they didn't include the one that worked - the flash tool!.
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