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PeteJohn
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Joined: Oct 21, 2004
Posts: 27
Location: Ilford England
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 Posted: Wed Nov 28, 2007 6:27 pm Post subject: GO720 Won't reset |
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| Can anyone help me please. I have a TomTom Go720 and it will no longer start up. It gets as far as the picture but then will not go any further. When connected to the PC it connects ok but as soon as I click operate my Go then the programme crashes. Thanks |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Wed Nov 28, 2007 6:39 pm Post subject: |
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Have you actually done a RESET?
See the TomTom Reset Page for details. |
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PeteJohn
Occasional Visitor
Joined: Oct 21, 2004
Posts: 27
Location: Ilford England
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| Posted: Wed Nov 28, 2007 7:19 pm Post subject: |
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| Yes I meant to have said. I performed a reset but it makes no difference |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Thu Nov 29, 2007 12:13 am Post subject: |
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In that case there is probably a corrupted operating system file somewhere.
Two questions:
Did you do anything (update, add, or move anything in the flash memory, or add an SD card) before this happened?
Did you make any backups before this happened? |
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PeteJohn
Occasional Visitor
Joined: Oct 21, 2004
Posts: 27
Location: Ilford England
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| Posted: Thu Nov 29, 2007 4:31 pm Post subject: |
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| I did try to install the POI Capture and I think this caused the problem. Unfortunately I did not make a back up. If this is a corrupted file is there anything I can do? |
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Oldboy
Pocket GPS Moderator
Joined: Dec 08, 2004
Posts: 10641
Location: Suffolk, UK
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| Posted: Thu Nov 29, 2007 6:30 pm Post subject: |
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| PeteJohn wrote: | | I did try to install the POI Capture and I think this caused the problem. Unfortunately I did not make a back up. If this is a corrupted file is there anything I can do? |
POICapture, at this time, doesn't work correctly with V7 software.
If there is a corrupt system file, I would follow the instructions in This Post.
What you are doing is removing all the system files (those not in the Folders) and then re-installing the software. At this stage ignore the part about Formatting the Card. Just follow the paragraph that starts "Please connect ....".
But PLEASE do a Full Backup using Explorer first.
_________________
Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120 |
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PeteJohn
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Joined: Oct 21, 2004
Posts: 27
Location: Ilford England
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| Posted: Thu Nov 29, 2007 6:49 pm Post subject: |
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| Many thanks. I will try this and let you know tomorrow. |
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PeteJohn
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Joined: Oct 21, 2004
Posts: 27
Location: Ilford England
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| Posted: Fri Nov 30, 2007 7:44 pm Post subject: |
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| Many thanks for your help everything is now working ok |
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