ViaMichelin launch V7 "New Edition" satnav softwar

broc · Posted: Sat Oct 06, 2007 10:21 pm Post subject:

I ordered my X-980T on the 13th August 07, received it and registered it same day on the 16th August so it was with some anxiety & fingers crossed I emailed ViaMichelin last week about my ability to upgrade to V7. The good news was that I was, confirmed by email within a few hours of me asking the question with a PDF copy of the form to complete. An example of Good customer service a) for the speed of answering and b) the positive outcome, a rare thing these days.

Unfortunately, I discovered one thing that was required on the V7 form was the barcode serial number from the box my X-980T came in; and guess what? No I haven't thrown it out.... I have however removed the barcode (as requested) and sent it back to ViaMichelin attached to another form which entitles me to the latest maps for V6 for a bargain £7 (another good bit of customer service too by the way).

So its now fingers crossed again; I have emailed ViaMichelin about my lastest predicament. All being well, if I get this sorted I shall be signing up for the 2-year map deal as it seems like a good deal.

So far my experience with ViaMichelin has been very positive. Also, the X-980T is a great product too, we used it to navigate around the Netherlands, Germany and France in our motorcaravan, setting off the day after I received it. I only wish it could warn me how to avoid narow country lanes......

jonandmarkuk · Posted: Sun Oct 07, 2007 7:24 am Post subject:

Deepfour · Posted: Sun Oct 07, 2007 1:11 pm Post subject:

Hi Guys

We currently sell through Argos, BrightHouse , Empire and others. We are in negoitiation with Comet and others.
We have now created some display units which allow people to try the products which some stockists are starting to use.
Also we go live in Kwik Fit stores soon!!

Cheers

Stu

jonandmarkuk · Posted: Sun Oct 07, 2007 3:00 pm Post subject:

SpikeyMikey · Posted: Sun Oct 07, 2007 4:06 pm Post subject:

Hi Stu,

Sorry to do this on here but direct communication doesn't seem to work as I will explain.

I won an X980T on here in the February competition, and received it in June. One of the reasons given for late delivery was that you were waiting to ship units that could be upgraded to version 7. I have utterly failed to be able to get any proof of purchase / ownership, or claim free map updates through the Advantage programme, because when I sent a letter in explaining the circumstances they rejected the application even though I sent the barcode from the box.

At the beginning I emailed yourself a couple of times (address supplied by MikeB), contacted Customer Services (Thomas) several times, I have a reference number, and I have sent an email to the promotions dept in Paris, all to no avail. Thomas has since left and all I get is we will get back to you, which never happens.

Obviously I have now exceeded the 90 days requirement, and now v7 is out and I would like to think I could upgrade. Any future problems may not be covered if I have no proof of purchase / ownership.

My questions are, can you explain why I have been treated so badly, and can you sort it out for me please?
_________________
Mike
TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert

Deepfour · Posted: Sun Oct 07, 2007 8:55 pm Post subject:

Mike

Unfortunately we all get hung up in the system sometimes. We out source a lot of the fufilment services and they sometimes can be a little too rigid.
I have a meeting this thursday with the head of that department - If you mail me your address I will sort out getting you a map update and V7 disc - It Might tale a little while as the discs aren't manufactured yet.

Hope this is OK.

SpikeyMikey · Posted: Mon Oct 08, 2007 9:24 am Post subject:

Thank you Stu,

In hindsight I wish I had done this by PM now, but at least others can see customer services in action this way.

I really appreciate the generous gesture and have sent my details by PM and email just in case.

Thanks again Smile

_________________
Mike
TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert

jonandmarkuk · Posted: Mon Oct 08, 2007 10:36 am Post subject:

Deepfour · Posted: Mon Oct 08, 2007 11:09 am Post subject:

jonandmarkuk · Posted: Mon Oct 08, 2007 11:12 am Post subject:

EddyDC · Regular Visitor Joined: Oct 04, 2007 Posts: 150

Hi,

I have a Garmin C550 and since I'm not happy about it, I'm considering another brand. I've been looking at TomTom (eg 720T) but I'm considering to go for a X-980T since I've read many good reviews on it.

The only negative point in a review worries me a lot is (translated from Dutch):

"The ViaMichelin reports each change of driving direction separately. Instead of indicating: 'turn right, then after X meter turn left', de unit only tells to take left lane after the bend. When the second driving direction follows shortly the first, it ends up being too late in the correct (left) lane and one needs to take risks in order to get there. Driving with a ViaMichelin is thus a matter of looking a lot on the screen in order to prevent missing the correct lane.'

I find this a serious problem and I wonder if this is true. If so, I hope this is fixed in this new release of software.

Can this be cleared out pls?

Eddy

Deepfour · Posted: Tue Oct 09, 2007 1:45 pm Post subject:

Hi Eddy

Since our version 6 we have joined up those instructions which are close together so this report is incorrect as the X-980T was released with V6. Obviously you need to wait a few weeks until V7 stock is in the channel.
It will say something like....at the junction move into the left hand lane then at the round about take the third exit.....It uses phrases like immediately, then, etc depending on how close the actions are.

Would love to know where the report comes from so I can correct them!!

jonandmarkuk · Posted: Tue Oct 09, 2007 2:02 pm Post subject:

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