ViaMichelin launch V7 "New Edition" satnav softwar

Deepfour · Posted: Thu Oct 04, 2007 10:48 pm Post subject:

I will check with head office about when the upgrade will go live on the web and post an update as soon as I have the info.

The DVD we send out will upgrade the software on the device to V7 (after a hard reset) and will have the new Content Manager.

GPRS Updates will be for Safety Cameras, Weather , Parking, and My ViaMichelin.
The Content Manager will allow you to transer Music for the new MP3 player function, update Michelin Guides and POI Info and Manage your maps.
There is also a new function in the Michelin Green Guide which means that the device will have 9000 pictures in the data showing the images of the POI so you can decide if you worth a visit or not. We will soon have 30,000 images on the site that you can download so another 21,000 above those delivered.
If anyone needs an upgrade leaflet they can email me personally and I will get one sent out to them:
sderricott@viamichelin.com

Just let me have your name and address and the form will be in the post that night.

Cheers!! Very Happy

jonandmarkuk · Posted: Fri Oct 05, 2007 8:00 am Post subject:

Hi thanks for your reply.

I have just copied this from the 'Advantage map update page'

Note: Updates are only compatible with your device's original coverage area and ViaMichelin Navigation software version.

Can you clarify then if the 3 or 2 remaining updates I have already paid for would be useless or will I be able to switch my Advantage subsciption to the v7. I only ask this as at the moment I'm failing to see the 'Advantage' of this program if the remaining map updates won't work with the v7 software. I would have been better waiting till v7 came out (although the Advatage pages imply v7 would be included in the program but we won't get into that - specifically the page which mentions the GPRS functionality).

"Updating via the GPRS

From October, whether you're at home, in the office, or even en-route, you can synchronise your Bluetooth® compatible GPS directly with your "My ViaMichelin" book to access all the information you need."

Deepfour · Posted: Fri Oct 05, 2007 8:19 am Post subject:

Hi,

Having used the version for some time (both the Beat and Full versions).
I can tel you that GPRS updates cover all of the items I have mentioned previously not just the MyViamichelin.

I will check into the situation with V7 Upgrades and 2 Yr Subscription and come back to you. Very Happy

jonandmarkuk · Posted: Fri Oct 05, 2007 9:47 am Post subject:

perussell · Frequent Visitor Joined: May 12, 2006 Posts: 292

All credit to Stu and the VM team for responding to our queries as comprehensively as they are doing.

There are a few other Sat Nav companies customer service teams who could learn from this Very Happy

Deepfour · Posted: Fri Oct 05, 2007 10:59 am Post subject:

Thanks for all the support guys...

We aren't perfect and like all companies we can improve - All feed back is useful to us as without that we don't always know were we are going wrong - so keep it coming and I can't say we can change everything over night but we will do everything possible to support our customers.

If you are happy with us , tell your friends and family who are looking to buy Sat Navs Wink

...if you're not happy - TELL ME!!

Davegthomas · Posted: Fri Oct 05, 2007 12:57 pm Post subject:

I queried an item on the X-970T with VM support on the 14/9/7 and belatedly received a response on the 4/10/7, with apologies, imagine my amazement to receive a reply, to yesterdays query for a form, TODAY - WITH a copy of the form!
I suspect Stu has been geeing them up however FULL MARKS for service this time.
So, as we now have a postal strike, send your request via the VM website and hopefully receive it tomorrow.

perussell · Frequent Visitor Joined: May 12, 2006 Posts: 292

Within 30 minutes of submitting a request for the upgrade voucher via the website (and including all the purchase details etc.) I received a response Very Happy

...................telling me I wasn't entitled to a free upgrade Evil or Very Mad

Having responded by suggesting I only just bought the darn thing last week I then received another response with the correct voucher Very Happy

so all sorted within the hour so to speak...........

Now all we have to do is wait and see how long the new disc takes to arrive Wink

Deepfour · Posted: Fri Oct 05, 2007 4:30 pm Post subject:

Right Everyone pin back your lug holes...

This is the answer to the question about 2yr Subscription with V6.5 and then upgrading to V7.

When you upgrade to version 7 you are sent a letter with the new DVD - In this it mentions that if you have also made a purchase of the 2 year Subscription then you need to call our customer services to let them know and they will change your profile on our system to make sure that you are posted out V7 maps.
If you miss this and get the V6.5 maps, these wont work but if you then call customer services and make a complaint (as any confused customer would with a none working disk) they will change your profile and post out the correct version.
So basically - You are all covered if you registered with the 2 yr Subscription and want to upgrade to V7 (Free route on the promo or pay version for those who have older units).

Keep the Questions Coming!!

perussell · Frequent Visitor Joined: May 12, 2006 Posts: 292

Stu, great news!

Is there any specific period after purchasing the unit that one has to register for these updates to get the offer e.g. 30 days or 90 days etc.?

It suggests the 99 Euro offer is open until end of 2008 but I just wonder whether you actually have to apply within a particular period after purchase and that the offer applies to units purchased up until the end of 2008 or if one could, in theory, apply late next year for the offer if they have purchased a unit now.

Thanks

Deepfour · Posted: Fri Oct 05, 2007 5:02 pm Post subject:

Hi

The subscription service can be purchased and registered against a device anytime in the first year after you buy.....

Tele Atlas release 4 map updates a year and we do ours twice to try to coincide with product changes. So if you do leave it until the end of the first year you might find that about 15% of your mapping has changed (That according to TA is what changes in a year) before you get the latest map on the upgrade.

Hope this helps!!

Deepfour · Posted: Fri Oct 05, 2007 5:03 pm Post subject:

Hi

The subscription service can be purchased and registered against a device anytime in the first year after you buy.....

Tele Atlas release 4 map updates a year and we do ours twice to try to coincide with product changes. So if you do leave it until the end of the first year you might find that about 15% of your mapping has changed (That according to TA is what changes in a year) before you get the latest map on the upgrade.

Hope this helps!!

Deepfour · Posted: Fri Oct 05, 2007 5:13 pm Post subject:

Hi Guys

Well the reply to how long the disc takes will be......hmmm...not sure as we havent released the product yet so it will be a little time after the discs are manufactured and we launch V7.
I will try to get a more exact answer from my Product Management team......and will of course update you once I have translated their answer from the fringlish they sometimes write to me in... Rolling Eyes

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