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tom tom trafiic WTF
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optical
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Joined: Sep 24, 2006
Posts: 8

PostPosted: Mon Aug 27, 2007 12:12 am    Post subject: tom tom trafiic WTF Reply with quote

bought this this morning
and got this email


Payment of your order has been processed by Bibit and will appear on your account as Bibit BV.

You can check the status of your order by going to your MyTomTom account page and clicking on My Orders. If you are not already logged in, you will need to do using your email address and password.

You have ordered the following items:

Order number: **************

Quantity Item Item price Item total
1 Traffic & Safety Cameras Combi NL Product 34.95 GBP 34.95
TOTAL: GBP 34.95

Download instructions

If you ordered a downloadable item or items, you will shortly receive a separate email containing all the necessary instructions.



All the best,
The TomTom Team


still waiting

any idea's
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Outlander
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Joined: May 21, 2005
Posts: 145

PostPosted: Mon Aug 27, 2007 12:33 am    Post subject: Reply with quote

Apparently TT has been inundated with Emails, more than likely complaints about the 720s and TTH2. So may take a little longer than normal though I would of thought that would have been an automated response.
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optical
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Joined: Sep 24, 2006
Posts: 8

PostPosted: Mon Aug 27, 2007 9:14 am    Post subject: Reply with quote

got this this morning but still n o link to download


Dear malcolm,

The invoice information for your recent order is enclosed.

Thank you once again for ordering at TomTom.com



All the best,
The TomTom Team
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sadgeek
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Joined: Feb 03, 2006
Posts: 6

PostPosted: Mon Aug 27, 2007 9:40 am    Post subject: Reply with quote

It's been nearly 2 years since I bought my traffic plus account, so I can't be sure, but I don't think there is a download. Just enable traffic on your TT?

As I say, it's been a while since I had to do this, so could be wrong Embarassed
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Outlander
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Joined: May 21, 2005
Posts: 145

PostPosted: Mon Aug 27, 2007 12:59 pm    Post subject: Reply with quote

I think sandgeek is right. If I remember don't you set up an account password user name and then dwon load it via the TT.
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Mon Aug 27, 2007 2:50 pm    Post subject: Reply with quote

As has been pointed out, there is no physical 'download' if you login to your MyTomTom account on their website you should now see Traffic iis available under 'My PLUS Services' although just trying on my account I got 'The TomTom PLUS section is currently unavailable due to maintenance. Our apologies for the inconvenience. Please try again later'.

All you need to do is enable Traffic on your device and enter your My TomTom Username and Password. If you have a paired phone with data access then it will fire up and poll for traffic data.
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technik
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Joined: Mar 18, 2004
Posts: 788
Location: Midlands UK

PostPosted: Mon Aug 27, 2007 8:03 pm    Post subject: Reply with quote

The TT Traffic site has been down for several days.

I think there were problems, so they took the site down, as it took 10 days to swap my account from a faulty 720.
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Trafficman
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Joined: Jul 31, 2005
Posts: 70
Location: South Yorkshire

PostPosted: Mon Aug 27, 2007 8:21 pm    Post subject: Reply with quote

Tomtom plus is back up and running! Laughing
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optical
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Joined: Sep 24, 2006
Posts: 8

PostPosted: Mon Aug 27, 2007 9:06 pm    Post subject: Reply with quote

got a email from TT giving me instrucyions for camera's

had to unistall tomtom home V2 go back to the old version

done that now i get error this device is not registered for this account

i dont know if i have cameras installed or not

oh and the bloddy traffic is still not working
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forky
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Joined: Sep 18, 2005
Posts: 277
Location: Helston

PostPosted: Mon Aug 27, 2007 9:24 pm    Post subject: Reply with quote

optical wrote:
got a email from TT giving me instrucyions for camera's

had to unistall tomtom home V2 go back to the old version

done that now i get error this device is not registered for this account

i dont know if i have cameras installed or not

oh and the bloddy traffic is still not working


To be honest TT's cameras are garbage and not up to date. The cameras on this site are far superior and are updated on a very regular basis.
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bluemike
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Joined: Aug 28, 2007
Posts: 2

PostPosted: Tue Aug 28, 2007 4:26 am    Post subject: Reply with quote

This is a little bit OT, but I can't get a straight answer from the TT site. Does TT, or do they not, support the traffic feature in the US? Some parts of the site say no, some say yes.....

Thanks folks!
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el10t
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Joined: Jul 16, 2006
Posts: 9

PostPosted: Tue Aug 28, 2007 7:20 am    Post subject: Reply with quote

This thread was very helpful to me - thanks all.
Initially I couldn't subscribe to Traffic because the PLUS site has been down for days but this morning it seemed to work.
Got the receipt email that stated I'd receive instructions in another email later on. Nothing arrived.
Then I read this thread and realised that nothing will ever arrive so I logged on to my Tomtom account online, went to the 'My Traffic' page where details are given on how to activate your subscription. You need to go to page 7 of the Tomtom preferences and edit your Tomtom plus account details there. Mine had the correct email address but wrong password for some reason. Then it all worked fine! Very Happy

The stupid thing I did was to pay for the years subscription straight away instead of using up the months free trial first Sad
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SpikeyMikey
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Joined: Mar 21, 2006
Posts: 852
Location: Hertfordshire. Forever blowing bubbles

PostPosted: Tue Aug 28, 2007 11:48 am    Post subject: Reply with quote

Quote:
The stupid thing I did was to pay for the years subscription straight away instead of using up the months free trial first


I think I'm right in saying that if you activate your trial after paying, it should extend the subscription by one month.

It's been a while though Wink
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TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert
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Spuds
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Joined: Jun 14, 2005
Posts: 5
Location: Leeds

PostPosted: Tue Aug 28, 2007 6:22 pm    Post subject: Free Trial Reply with quote

I tried to activate my free trial on my 720, which I purchased at the weekend. I sent an email to TomTom as I was having problems with the activation. This is their reply ........




Quote:
Response (Chris V.) 28/08/2007 01.05 PM
Dear Mr xxxx,

Thank you for contacting TomTom Customer Support.

I am sorry but 520/720 users are not eligable for the Traffic trial .

With Best Regards

The TomTom Customer Support Team


Looks like it is no longer available !

Spuds
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forky
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Joined: Sep 18, 2005
Posts: 277
Location: Helston

PostPosted: Tue Aug 28, 2007 6:43 pm    Post subject: Re: Free Trial Reply with quote

Spuds wrote:
I tried to activate my free trial on my 720, which I purchased at the weekend. I sent an email to TomTom as I was having problems with the activation. This is their reply ........




Quote:
Response (Chris V.) 28/08/2007 01.05 PM
Dear Mr xxxx,

Thank you for contacting TomTom Customer Support.

I am sorry but 520/720 users are not eligable for the Traffic trial .

With Best Regards

The TomTom Customer Support Team


Looks like it is no longer available !

Spuds


It has never been available for the 520/720 AFAIK
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