Cannot activate map on repaired GO510

BodgerBaz

Hi,

I've just had my GO510 repaired by TomTom where they replaced the motherboard. It will now only work with the original SD and UK map that it came with and will not work with the backup copy on a 2GB SD card with the Western Europe map which I bought through HOME.

At least, it works fine when connected to my PC through HOME but as soon as I disconnect the USB cable it reboots and goes through the initial setup again and tells me to activate the map.

The keyboard it shows does not have a space bar so I cannot enter xxxxx xxxxx xxxxx to activate it. I end up with 15 charcaters without a space so the activation fails.

Strange or what? Works perfectly through HOME but fails when its disconnected.

Can anyone help as I'm going away tomorrow and wanted to setup an itinerary.

Many, many thanks for your anticipated help.

Andy_P · Posted: Wed Jul 04, 2007 10:33 pm Post subject:

1. Ignore the spaces. It is correct to just enter all the letters/numbers of the activation code.
2. If they have given you a different unit rather than repaired yours (very likely), you will have a different device code now. You might need to get a new activation code, by entering both the device code and the map's product code into www.ttcode.com
Find the device code by tapping on the small box with the software version, on the route overview page.

BodgerBaz · Posted: Thu Jul 05, 2007 5:20 am Post subject:

Thanks for the reply Andy.

As I said I've got my old device back but with a new motherboard hence the device code is the same.

I've been back to check the product code and am trying to enter it but it says its wrong.

When I insert my spare SD card (which worked perfectly before) it wants it to be activated then refuses to accept the activation code.

The dumb thing is, it all works perfectly through HOME, as I said, but as soon as I pull out the USB cable it reboots and goes through the initial setup all over again and refuses to accept any other additional map which I've purchased.

I've even tried reinstalling the downloaded map sat in HOME which works fine until I pull out the USB.

It's a real #'$@ as I'm going for a weekend away in a few hours and desperately need it.

BodgerBaz · Posted: Thu Jul 05, 2007 5:47 am Post subject:

I've gone back to basics and the results are as follows:-

It will ONLY run with the original TomTom SD card. If I backup the original file to a larger SD card it won't run and resuses to activate the map.

All my SD cards work perfectly if I'm attached to HOME but as soon as I unplug it, it refuses to work despite me having no problems in the past.

Andy_P · Posted: Thu Jul 05, 2007 11:19 am Post subject:

You say you are entering the product code.

Was that a typo? It's the activation code you need to be entering

thebinman · Banned Joined: Mar 04, 2006 Posts: 770

Run this: http://www.tomtom.com/support/index.php?Language=1&query=mac+files&FID=6178

Andy_P · Posted: Thu Jul 05, 2007 11:59 am Post subject:

Good thinking.
I ALWAYS forget to suggest the ClearFlash tool.

thebinman · Banned Joined: Mar 04, 2006 Posts: 770

Darren · Posted: Thu Jul 05, 2007 4:19 pm Post subject:

Done, see HERE.
_________________
Darren Griffin

tanda · Posted: Thu Jul 05, 2007 4:33 pm Post subject:

Just out of interest, can it be used on a TomTom ONE?
_________________
Audi A3 Sline sat nav

thebinman · Banned Joined: Mar 04, 2006 Posts: 770

thebinman · Banned Joined: Mar 04, 2006 Posts: 770

BodgerBaz · Posted: Mon Jul 09, 2007 3:18 pm Post subject:

Sorry for the delay just got back from an extended weekend away.

I logged a call with TomTom who kindley sent me a link to the ROM flash patch mentioned above. All working again, phewww ;-)

Thank you all for your feedback - much appreciated.

gray52 · Regular Visitor Joined: Jun 14, 2005 Posts: 77

will this flash tool work on other tomtoms like the one or one v2?

Oldboy · Posted: Sat Jul 14, 2007 6:37 am Post subject:

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