Still waiting for free V9 upgrade for i3

BritishBeef · Occasional Visitor Joined: Aug 08, 2006 Posts: 12

I went through the online order process for a free V9 map upgrade for my i3. The confirmation e-mail states 7-10 days for delivery of the update but that was over a month ago and I still haven't received it. I have e-mailed support a few times but don't get any reply. Anyone else had to wait a long time for the free upgrade? Does anyone have a Garmin support phone no.?

kblokey · Occasional Visitor Joined: Mar 01, 2006 Posts: 8

it took me quite a few telphone cxalls to receive mine. the helpfull guy on the other end did say they were having problems. not too much of a problem to send me 2 of the things Laughing

mk_graham · Posted: Mon Mar 19, 2007 3:26 pm Post subject:

Freephone number for Garmin is: 0808 238 0000
_________________
Garmin i3 gone (sold on eBay)
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V7 PMD 1400 with Western Europe Maps gone (sold in local paper)
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TomTom Go 720 WE Maps (for sale)
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iPhone with Sygic Mobile Maps (Europe) - having problems

larrens · Occasional Visitor Joined: Oct 23, 2005 Posts: 28

Who is eligible for this free V9 upgrade?

mk_graham · Posted: Tue Mar 20, 2007 1:39 pm Post subject:

Anyone who bought a Garmin unit after August 2006 with v8 maps as v9 maps were released in Sept 2006.
_________________
Garmin i3 gone (sold on eBay)
---
V7 PMD 1400 with Western Europe Maps gone (sold in local paper)
---
TomTom Go 720 WE Maps (for sale)
---
iPhone with Sygic Mobile Maps (Europe) - having problems

mk_graham · Posted: Tue Mar 20, 2007 1:41 pm Post subject:

pbta2- · Occasional Visitor Joined: Mar 12, 2007 Posts: 2

[quote="mk_graham"]

GPSSteve · Occasional Visitor Joined: Mar 16, 2006 Posts: 8

I have received my update DVD today after 7 days but before trying to update I think I will see if I can purchase a new Transflash card and upload / update to that. I do not want to be in the situation of not being able to use the i3 because something goes wrong.
Can anyone advise the best way to do this or any pitfalls to look out for ?

Brian_P6 · Occasional Visitor Joined: Mar 16, 2006 Posts: 5

Hi GPSSteve,
I upgraded my i3 yesterday and found that the best thing to do is:

1. Purchase a new Transflash card - a 1Gb is the best one to go for as it is reported to be the biggest one supported by the i3 - there is a discussion around this on the V9 maps discussion. If you don't have a card reader, get one of those too, they're quite cheap now. Also ensure that your transflash card comes with an adapter so that it will fit into a standard SD socket on the card reader.

2. Take the transflash card out of your i3 and put it in the SD adapter and into the card reader. Copy all the files except "gmapsupp.img" out of the GARMIN directory and put them somewhere safe on your hard drive.

3. Put your new transflash card in the SD adapter and put in the card reader.

4. Go to the Garmin website and obtain your unlock code - you will need this to unlock the maps during the install of Mediasource on you PC. Once you've got this do the following.

5. Install MediaSource. When you do this on your PC it will give you 3 options. The first two are to upgrade your SatNav - ignore them. Pick the 3rd option to install on your PC and continue all the way to the point where you need your unlock code. Enter this and it will go to completion. On the last screen, tick the box to start MediaSource and click on EXIT.

6. Follow the instructions given in the PDF file that MaFt has kindly hosted for Anita and are on page 19 of the "V9 Maps" discussion.

7. As you select regions to download to the transflash (remember to zoom in to select them) you will see the number of Mb required slowly increasing on the panel on the left. You will need to fill up to about 800Mb ish for a 1Gb transflash card.

8. Select Transfer - Send to device.... from the menu, you will then be given the opportunity to send to the transflash card in your card reader, so select it and GO.

9. The next process takes for ever! So go and put the kettle on - of course it depends on the speed of your PC. The system spends ages building the file to send to the transflash and then at the end, it copies the file across.

10. Open the transflash card in an explorer window, open the GARMIN directory and copy the files that you previously backed up to a safe place. You will notice that you have a new "gmapsupp.img" file already there which are your new v9 maps (and hence why we didn't backup the old ones)

11. Put the new transflash in your i3 and Bob's your Uncle you're done! Laughing

and your old transflash is intact "just in case".

Hope that helps,
Brian.

thesmithz · Occasional Visitor Joined: May 26, 2006 Posts: 12

GPSSteve · Occasional Visitor Joined: Mar 16, 2006 Posts: 8

Thank you Brian_P6, Just got to go and get a replacement micro SD card and adapter then I am cooking on gas as the maps loaded to the laptop and unlocked ok :-)

north_country_boy · Posted: Sat Mar 24, 2007 10:09 am Post subject:

[quote="thesmithz"][quote="mk_graham"]

thesmithz · Occasional Visitor Joined: May 26, 2006 Posts: 12

[quote="north_country_boy"][quote="thesmithz"]

PaulB2005 · Posted: Sat Mar 24, 2007 10:19 am Post subject:

PaulB2005 · Posted: Sat Mar 24, 2007 10:20 am Post subject:

The V8 code you got with the i3 woun't work with the V9 DVD....

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