This is pure rubbish - I would like my money back

Darren · Posted: Fri Mar 09, 2007 6:40 pm Post subject:

I understand your frustration but there are two sides to every coin. We do receive complaints that our website is difficult to navigate but very few considering the number of users. The website has grown from very small beginnings and as new areas and features arrive they may not always sit well with the original format.

A complete re-design is costly and complex. Without some form of user consultation to identify why some people struggle it is difficult for us (familiar as we are with the layout) to know where it could be improved. The killer for us though is indexing. Site re-designs can heavily impact search engine ratings and this would be very damaging for us.

At the end of the day it is of course important to us that everyone can navigate the website successfully. I might however suggest you approach problems more diplomatically next time!
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Darren Griffin

Thready · Occasional Visitor Joined: Feb 24, 2007 Posts: 29

Good post Darren

I can understand the OP's frustration, I am new to the site myself but am a regular poster on other forums, so consider myself to be familiar with board layouts etc, but as with any new site the forum takes some getting used to and this one, being as popular as it obviously is has a lot of links and stickies to navigate through which can seem daunting to a new user.

However, I do think the OP was rather rude with his criticism, he could have worded it much more diplomatically, which would probably have been met with far more sympathy.

I for one am extremely glad I eventually found this site, and agree that you need to keep your profile up in search engines because I tried a couple of rival [and unhelpful] forums before I finally reserved a seat by the bar in this one :-)

PaulB2005 · Posted: Fri Mar 09, 2007 7:17 pm Post subject:

No critisim of the OPs intelligence intended. Just a critisim of the "i can't use this site therefore the site is wrong" attitude coupled with the "i'm off somewhere better" rather than asking for help......

DennisN · Posted: Fri Mar 09, 2007 8:05 pm Post subject:

Border_Collie · Posted: Fri Mar 09, 2007 8:08 pm Post subject:

gingermonkey · Occasional Visitor Joined: Mar 07, 2007 Posts: 7

I admit to being somewhat lacking in the diplomacy debt for which I apologise. However, this failing that would not have come to light had there been an easy to see/navigate/use/press/identify way of sending an email to the owners. I don't like airing my dirty washing in public, but the double frustration of not being able to find the database and then not being able to contact the owners via email set me off, and from my nickname you can see that I'm of the ginger persuasion.

Incidentally, as I said in one of my earlier messages, I used to come here a while ago when it was all free - to upload the database for my XDA. I then found the database immediately; still, I guess that it's all progress.