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Poor Pre-sales support from GArmin

 
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Tomgol
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Joined: Feb 27, 2007
Posts: 17

PostPosted: Wed Mar 07, 2007 9:26 am    Post subject: Poor Pre-sales support from GArmin Reply with quote

Garmin is a big player in the GPS field so I was rather disappointed with their response to a pre-sale enquiry regarding the Street Pilot 7500. I have been considering the purchase of one of these for some time but I can't find answers to some questions I have. One supplier suggested contacting GArmin directly but I have had no response. Is this their normal level of service?
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MaFt
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Joined: Aug 31, 2005
Posts: 15125
Location: Bradford, West Yorkshire

PostPosted: Wed Mar 07, 2007 10:32 am    Post subject: Reply with quote

for non-technical issues i find it better to phone them as you can get an answer straight away. requests for information are usually left in favour of technical problems.

try ringing them: 0808 238 0000

MaFt
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Fabio73
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Joined: May 30, 2007
Posts: 5

PostPosted: Wed May 30, 2007 7:00 pm    Post subject: Reply with quote

just saw this - has there service improved
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trafficsign
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Joined: Mar 23, 2007
Posts: 9

PostPosted: Wed May 30, 2007 9:28 pm    Post subject: Reply with quote

I am still waiting for a response to a email enquiry more than four weeks ago asking if the Nuvi 660 would soon be marketed with fm transmitter as standard in the uk.
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Fabio73
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PostPosted: Wed May 30, 2007 11:58 pm    Post subject: Reply with quote

ouch - I would chase them up with a phone call
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MaFt
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Joined: Aug 31, 2005
Posts: 15125
Location: Bradford, West Yorkshire

PostPosted: Thu May 31, 2007 8:35 pm    Post subject: Reply with quote

trafficsign wrote:
I am still waiting for a response to a email enquiry more than four weeks ago asking if the Nuvi 660 would soon be marketed with fm transmitter as standard in the uk.


no, it won't. it's been mentioned before. the 670 is though

MaFt
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CliffEdge
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Joined: May 14, 2007
Posts: 50
Location: North Bristol

PostPosted: Mon Sep 10, 2007 12:39 am    Post subject: Reply with quote

If you think Garmin's pre-sales is bad, try getting something fixed under warranty. They are still denying a problem with the Nuvi 660 months after many people have documented the 257 files problem on here. They are still trying to charge to fix brand new units..... just search in "660 AND 257"
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