Tomtom Home Network Error

ERROR · Occasional Visitor Joined: Feb 02, 2007 Posts: 12

Anyone able to confirm if tomtom home is currently working (especially from the UK. I am getting a network error trying to logon. Not sure if it is just me. Thanks???

MrDJ · Regular Visitor Joined: Nov 18, 2006 Posts: 205

just tried and connection error.
trying again and this time network error.
did you upgrade home the other day ERROR?
wonder if it could be that whats wrong.
jim

ERROR · Occasional Visitor Joined: Feb 02, 2007 Posts: 12

Yes, just paid to buy new maps and I can't download them. Had one problem after the next with TOMTOM. Have asked "customer support" for help several times and they just reply "thanks for your feedback" a few days later.

I did do the recent update. Have deleted HOME and reinstalled the original version but it still does not work.

entwood · Regular Visitor Joined: Jul 31, 2005 Posts: 117

I have the same network error and have NOT upgraded ... version 1.3 here..

been like this for over 24 hours now.

Sad

classy56 · Posted: Mon Feb 05, 2007 10:25 pm Post subject:

Just upgraded home and getting same network error ?

If that is the case how did it upgrade to a new version of home ? 8O
_________________
Tomtom Go730T
App 8.300
Map v815.2003

To old to die young.

keefrto · Posted: Mon Feb 05, 2007 10:25 pm Post subject:

yep, i was told by tt home there was an update available, I downloaded it and after that it asked if i wanted to modify or repair files, i clicked modify then it said this bit is not going to work with ms outlook so i clicked finish. Then it said ther is an update available, so i went through same again and after that repeated same message. Now i get connection error. me thinks the rebranding has needed to be re-tweaked!! Hope its soon
:x
_________________
TTG300 with version 7.903. (9183/081205)OS:2344, GPS v1.21 Boot 4.8600
UK and Republic IRE MAPS v815.2024
UK and ROI with west europe major roads v675.1409
USA and Canada maps v840.2561

ERROR · Occasional Visitor Joined: Feb 02, 2007 Posts: 12

Thanks for the replies. I think you can guess what made me think of the username "ERROR".

MrDJ · Regular Visitor Joined: Nov 18, 2006 Posts: 205

all is well until next time.

HOME is now working again. managed to log in first time (makes a change)
jim

ERROR · Occasional Visitor Joined: Feb 02, 2007 Posts: 12

Indeed yes. Can it see the maps I have paid for. No chance.

VERY frustrating.

Yet every few minutes on the radio is that advert saying how easy TOMTOM is. HA.

ERROR · Occasional Visitor Joined: Feb 02, 2007 Posts: 12

classy56 · Posted: Tue Feb 06, 2007 6:48 pm Post subject:

Dear Mr *****,

Thank you for contacting TomTom Customer Support.

The error apears because of the mistake on our sever. We are working on it already, please try again in few days. We ask you for your
understanding in this matter and apologise for any inconvenience caused.

With Best Regards
The TomTom Customer Support Team
_________________
Tomtom Go730T
App 8.300
Map v815.2003

To old to die young.

ERROR · Occasional Visitor Joined: Feb 02, 2007 Posts: 12

classy56 - I had to read that twice - it looking so genuine. Looks like we are now back to connection/network login errors with "Home".

They might as well have said "thanks for your money. Now go away."

I have been doing some research and it seems these errors go back a few months.

ERROR · Occasional Visitor Joined: Feb 02, 2007 Posts: 12

Well my credit card bill arrived and tomtom have taken my money but no signs of being able to download the map anytime soon.

Aitch2 · Posted: Thu Feb 08, 2007 8:35 pm Post subject:

My advice? Inform your CC company that you wish to place the payment concerned into dispute, as you have been defrauded by a provider who has not provided you with the goods you have paid for.

In my experience, the CC company should then refund the sum concerned onto your card, then the dispute is between them and TT.

If your CC company won't do this - then you're with the wrong bank.

If enough people did this - then providers would be forced to sharpen up their approach!

Aitch
_________________
Find Somewhere Else 090407: www.marillion.com

Aitch2 · Posted: Thu Feb 08, 2007 8:38 pm Post subject:

...another good wheeze is to threaten the provider concerned with a Small Claims action - nearly all of them will cave in quickly to avoid the hassle concerned for them...

http://www.adviceguide.org.uk/index/your_rights/legal_system/small_claims.htm

https://www.moneyclaim.gov.uk/csmco2/index.jsp

Aitch
_________________
Find Somewhere Else 090407: www.marillion.com

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