tomtom update

snooper815 · Occasional Visitor Joined: Apr 01, 2006 Posts: 7

updated my tomtom 700 to the latest version using tomtom home & now i can get into my phone contacts it greyed out, anyone else had this problem, is there a way around it or do u think i should do a factory reset & go back to my old version...
by the way ive tried it on 2 different phones, my nokia n80 & my nokia 6600

Oldboy · Posted: Wed Oct 04, 2006 10:24 pm Post subject:

See if This addresses you problem.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

snooper815 · Occasional Visitor Joined: Apr 01, 2006 Posts: 7

thank you oldboy it worked, much appriciated

mike37

Has anyone else had problems updating their TOM TOM GO from 5.44.0 to version 6 as recommended by TOM TOM on their web site be installed.

I have installed TOM TOM HOME and cannot get it to download a version 6 update.

Any ideas ?

Oldboy · Posted: Fri Oct 06, 2006 9:55 pm Post subject:

How did you go about it? At what point did the download fail?

If we don't know what you did, and how far you got, we have no idea what advice to give. Smile

_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

mike37

Richard - good point! I will explain more on what I have done.
I downloaded the Tom Tom Home software off the Tom Tom web site, it was this evening version 1.3 build 200 September 25 2006 16:45:43. This has now been installed and run on completion of the installation.

I connected the Tom Tom Go using the connection help advice - I plugged the USB first into my lap top ( This is using Windows XP SP2 ), then the USB into the Tom Tom, plugged the power into the Tom Tom and then switched on the Tom Tom.

The computer made a bleap type sound recognising the connection. A message was then shown mid screen "Checking installed items on Tom Tom Go"

I have the impression that the idea of Tom Tom Home is it downloads onto a client upgrades which in turn can be installed onto the Tom Tom. Nothing could be found to install so I read the help and followed the advise to use "Download your updates". This then showed in the middle of the screen "No Tom Tom content found on your computer. Note If you did not use Tom Tom home when you download content, it might not be found"

This has left me perplexed, I have used Tom Tom Home, the Tom Tom web also suggests that Application version 6 is recomended for loading so I have assumed all along that it is available. Perhaps this is the problem - it is simply not available.

I have registered my Tom Tom product id on their Web and also asked Tom Tom via their support section but yet to have a reply.

The configuration option on Tom Tom Home appears to work - it has confirmed by current release of Tom Tom GO application as 5.44.0.

I hope this explains the background better, I will be interested to hear any advice.

Thanks.

Oldboy

mike37

Richard

I have not logged in ( I cannot find anything in the Help saying this is needed).

I have clicked now the login and also tried File - Login but to no avail, nothing happens. I have tried left and right, single and double click.

I have been back to the Tom Tom web page and successfully logged in on that so clearly I have an account still and this has my Tom Tom Go Classic registered so the mystery continues.

In the meantime, no response still from Tom Tom.

If you or other readers have any suggestions, I would be grateful to hear them.

I can't help thinking this is a real backward step from Tom Tom, downloading off their web upgrades in the past was so easy and worked a treat.

Mike

Oldboy · Posted: Sat Oct 07, 2006 8:19 pm Post subject:

In the left window, there is a More ... sub-menu.

Click the My GO Icon and tell us what happens.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

mike37

Richard

I have clicked the "My GO" in the "More" section on the left and it now shows at the top of the middle part of the screen in red "You do not have the component required to use this feature. Click Login and log into your Tom Tom account. TomTom HOME will download the component yoru require, if available"

Unfortunately as you by know from my earlier post, clicking Login does nothing. A pity the message is not more useful by stating the name of the component. I have also tried the installation of TomTom HOME twice now having run the uninstall in between. I have approx 25Gb spare on disk so there should not be issue on disk space. I am using Windows XP SP2 with regular Windows updates.

I suspect TomTom themselves need to investigate this but in the mean time any further ideas would be appreciated. Thanks for your assistance to date.

Mike

Oldboy · Posted: Sun Oct 08, 2006 10:25 pm Post subject:

Just tried to Login myself and it's not going to play ball. This is the first time I've had it happen, (or not).

I'll have to have a play. Sad

_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

Oldboy · Posted: Sun Oct 08, 2006 11:36 pm Post subject:

mike37

Right here we GO.;)

Check that your Firewall is allowing Internet Access to TomTomHOME.exe

That's the only thing that had changed on mine since the Update. I altered it to give Internet Access and now I can Login.

See if it works for you also.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

mike37

Richard

I will speak to a colleague about the Firewall - not sure how this is checked unless you can advise.

I have checked the TomTom Home folder though and it might help but in there is a ServerError.txt file with the message:-

SERVER ERROR (Mon Oct 09 21:01:46 2006):

no file
Request: ServiceDiscoveryRequest. Reply: ServiceDiscoveryReply
Server: "sweet.tomtom.com". Path: "/cens/sweet/sd/"

Does this give a clue to the problem ?

Tom Tom have still not responded so guess they are busy !!

Mike

Oojamaflip · Occasional Visitor Joined: May 25, 2006 Posts: 3

Got the same prob. Just tried to update from 5.44 to 6.15 (TTG300). TT just displays 'road' picture/display. V. glad I did a backup 1st. TT homepage saying "At this time there is no component available that is compatible with your TT device"

Oldboy

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