635 and usb

MrCool · Posted: Fri May 12, 2006 7:46 pm Post subject: 635 and usb

just bought a secodhand 635, when i try to install the software and it gets to connecting the usb i`m getting an unrecognisable usb device error, have i bought a faulty unit ?
any help appreciated,
regards,
Dennis.

Tim Buxton · Posted: Fri May 12, 2006 7:56 pm Post subject:

Have you loaded the SmartST desktop?
_________________
Tim

MrCool · Posted: Fri May 12, 2006 7:57 pm Post subject:

trying to load desktop but stops when asking to connect device via usb

Tim Buxton · Posted: Fri May 12, 2006 8:11 pm Post subject:

Do you have the iCN switched on when you connect it? I had this problem with one laptop; it was down to USB driver conflicts. I removed Laplink and Navman Desktop then worked OK.
_________________
Tim

MrCool · Posted: Fri May 12, 2006 8:16 pm Post subject:

Tim, thanks for your assistance, have loaded desktop on my laptop, has gone on after a couple of trys and 635 recognised at the moment. Software is V3.2.1.275 wondering if that was the problem with desktop. Desktop is new Dell with Norton security.

MrCool · Posted: Wed May 17, 2006 1:01 pm Post subject:

Cured my problem with a simple software update from Navman now another problem has arisen, when indoors and on mains power it appears to work ok but as soon as i put it in the car and switch it on after the initial opening screen i then get an overlay screen saying "reloading maps" until it eventually turns itself off.
Anyone any ideas ?
regards,
Dennis.

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