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chris123
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Joined: Jun 07, 2005
Posts: 75
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 Posted: Sun Jan 08, 2006 2:04 pm Post subject: SmartST 2005 - won't register? |
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Hi there,
Juts wondering if any of the people who have reported problems with registering / activating SmartST have been able to resolve them?
I have installed SmartST 2005 desktop on my pc, and the SmartST program has installed onto my PocketPC in the default location.
When I start SmartST desktop, it prompts me to register, then says it cannot connect to the internet. I am running Windows XP Pro with all updates, ActiveSync 3.8 and the latest version of SmartST (according to the Navman website). I can access the internet from my pc and from my PocketPC via Activesync. I have tried disabling my firewall. I am connected to the internet via a broadband ADSL router. Monitoring my ethernet connection (using Ethereal), the SmartST software pings the Navman server once and gets a ping reply from it , after which there is no further network activity.
Failing a solution, has anyone had any success returning the software to Navman for a refund?
Cheers
Chris
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Strawbs
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Joined: Dec 30, 2005
Posts: 54
Location: Hertfordshire
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| Posted: Thu Jan 12, 2006 9:29 pm Post subject: |
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I couldn't register the first time I tried either, but since I was able to d\l the update I never let it bother me! I tried again to register a few days later & it took my details - but still reportedly failed - The "nag" in the desktop version went away.
I'm still not sure if it's registered\activated, but it works fine - so I don't really care. 8)
If everything is working as it should - why would you consider a return\refund?  |
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Adek
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Joined: Dec 01, 2005
Posts: 70
Location: UK
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| Posted: Thu Jan 12, 2006 9:49 pm Post subject: |
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I found the desktop PC SmartST to be a little flakey.I have a Pin570, and in the desktop version when I tried to register it kept reporting an error and would not find the PiN. Active Sync worked as I could explore the PiN.
Eventually, I disconnected the PiN, went to the menu on the PC software (retrieve registration) followed some instructions and half way through it asked me to make sure the PiN was attached, I connected the PiN and then followed the rest of the instructions and it completed the registration process. you could try playing about with this.
Also I find that If I start SmartST without the PiN attached and only connect it when the software asks, it finds the unit and the registered maps fine, if the PiN is connected then I start the software 50% of the time it comes up without finding the PDA.
Don't know which unit you have, but this may help.
Adek. |
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chris123
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Joined: Jun 07, 2005
Posts: 75
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| Posted: Fri Jan 13, 2006 9:40 pm Post subject: |
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| Strawbs wrote: | | If everything is working as it should - why would you consider a return\refund? |
Unfortunately I have the PocketPC version of the software, so no activation = no maps - it is not working at all.
Any attempts to install maps or run the PocketPC software fails.
Cheers
Chris
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chris123
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Joined: Jun 07, 2005
Posts: 75
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| Posted: Fri Jan 13, 2006 9:44 pm Post subject: |
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| Adek wrote: | Eventually, I disconnected the PiN, went to the menu on the PC software (retrieve registration) followed some instructions and half way through it asked me to make sure the PiN was attached, I connected the PiN and then followed the rest of the instructions and it completed the registration process. you could try playing about with this.
Don't know which unit you have, but this may help. |
Thanks Adek, I'll give that a try.
I emailed Navman tech support a week ago and have received no reply, so I'll try contacting them again.
Cheers
Chris
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andyalien
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Joined: Dec 11, 2004
Posts: 3
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| Posted: Sat Jan 14, 2006 10:58 am Post subject: Re: SmartST 2005 - won't register? |
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| chris123 wrote: | Hi there,
Juts wondering if any of the people who have reported problems with registering / activating SmartST have been able to resolve them?
I have installed SmartST 2005 desktop on my pc, and the SmartST program has installed onto my PocketPC in the default location.
When I start SmartST desktop, it prompts me to register, then says it cannot connect to the internet. I am running Windows XP Pro with all updates, ActiveSync 3.8 and the latest version of SmartST (according to the Navman website). I can access the internet from my pc and from my PocketPC via Activesync. I have tried disabling my firewall. I am connected to the internet via a broadband ADSL router. Monitoring my ethernet connection (using Ethereal), the SmartST software pings the Navman server once and gets a ping reply from it , after which there is no further network activity.
Failing a solution, has anyone had any success returning the software to Navman for a refund?
Cheers
Chris |
High chris
I am having the same problems and still have no response from navman.I tried to reinstal my previous software and that would not work either.I rang navman and they said it was my norton firewall, so i de-installed it from my computer,this still didnt work.Iam now pulling my hair out, so i will be looking out at the quotes you receive,
Watching closely andy |
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andyalien
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Joined: Dec 11, 2004
Posts: 3
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| Posted: Sat Jan 14, 2006 5:13 pm Post subject: Re: SmartST 2005 - won't register? |
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| chris123 wrote: | Hi there,
Juts wondering if any of the people who have reported problems with registering / activating SmartST have been able to resolve them?
I have installed SmartST 2005 desktop on my pc, and the SmartST program has installed onto my PocketPC in the default location.
When I start SmartST desktop, it prompts me to register, then says it cannot connect to the internet. I am running Windows XP Pro with all updates, ActiveSync 3.8 and the latest version of SmartST (according to the Navman website). I can access the internet from my pc and from my PocketPC via Activesync. I have tried disabling my firewall. I am connected to the internet via a broadband ADSL router. Monitoring my ethernet connection (using Ethereal), the SmartST software pings the Navman server once and gets a ping reply from it , after which there is no further network activity.
Failing a solution, has anyone had any success returning the software to Navman for a refund?
Cheers
Chris |
| Quote: |
Hi Chris,
I have now manged to resolve my problem by installing "Active Sync 3.7.1" which came with myoriginal hardware - Pin 300. I then de-installed my Norton Anit-virus and firewall then restarted computer.
I also went into the Control Panel then System then chose the Advance Tab. You then opt for Performance Settings and then select Data Execution Prevention Tab then select "Turn on DEP for essential Windows Programs and Services only" Then press Apply and reboot your computer. This allows access to internet.
Hope this works for you.
Andy |
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chris123
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Joined: Jun 07, 2005
Posts: 75
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| Posted: Sun Jan 15, 2006 3:36 pm Post subject: Re: SmartST 2005 - won't register? |
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| andyalien wrote: |
Hi Chris,
I have now manged to resolve my problem by installing "Active Sync 3.7.1" which came with myoriginal hardware - Pin 300. I then de-installed my Norton Anit-virus and firewall then restarted computer.
I also went into the Control Panel then System then chose the Advance Tab. You then opt for Performance Settings and then select Data Execution Prevention Tab then select "Turn on DEP for essential Windows Programs and Services only" Then press Apply and reboot your computer. This allows access to internet.
Hope this works for you.
Andy |
Cheers Andy, You are a star 
I turned off DEP for the SmartST programs only, ie I added SmartST_desktop.exe, BaseLoader.exe and RegisterProduct.exe to the exclusions list and left all my other security enabled, and it worked (on the third attempt  ) .
I have now removed them again from the exceptions list. There is a Windows vulnerability 'in the wild' for which the only protection was DEP until Microsoft released a patch:
http://www.microsoft.com/technet/security/advisory/912840.mspx
DEP set to 'essential Windows Programs and Services only' does not protect against this threat.
Cheers
Chris
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HP 614c
McGuider 7.54
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PocketGPS speed camera database |
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iesugrist
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Joined: Feb 05, 2006
Posts: 7
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| Posted: Sun Feb 05, 2006 1:37 pm Post subject: |
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just bought SmartST and exactly same problems happening  I have done the DEP thingies as suggested above, turned off firewall but everytime active synch 'syncs' with the ipaq (6515) the Navman software just vanishes / closes down...
what's going on??? help?!! |
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Mike_UK
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Joined: Feb 05, 2006
Posts: 6
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| Posted: Sun Feb 05, 2006 6:47 pm Post subject: |
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Hi, I had this problem too with my HP3950 running PPC win2003 updated from win2002 and Navman Jacket 3450. I managed to contact Navaman and the solution for me was as follows. I had to do a hard reset of my PPC and remake the active sync connection then reload the PPC by clicking on the SmartST desktop icon. I was then able to register and load all the maps. I then uploaded to the PPC all the POI's I wanted including the speedcameras. I then reloaded all the software that I had previously had on the PPC. When this was done the PPC and Navman software worked perfectly but would not reregister with the Navman site. Unfortunately I have to do this everytime I want to change or update the POI's. This has all been done with my firewall running(ZoneAlarm) and my antivirus (AVG) and Active sync 3.8
I hope this may help. |
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michaeljackson
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Joined: Feb 24, 2006
Posts: 2
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| Posted: Sun Mar 05, 2006 4:02 am Post subject: |
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Everything worked right the first time. Not a single probem occured. So, not sure if its some people incompetency or what.. Just joking.
I am running AVG+firewall, spysweeper etc.
this thing works  |
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