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Has HandNav really changed?

 
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Scholasticus
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Joined: 26/05/2003 16:53:40
Posts: 11
Location: United Kingdom

PostPosted: Sun Sep 14, 2003 8:04 am    Post subject: Has HandNav really changed? Reply with quote

I ordered a ProClip and a Brodit mount from HandNav on July 13th, and I received the goods on 16th. The ProClip was incorrect and I phoned up and I was assured the correct part would be sent if I sent the ProClip back to them which I did with a letter of explanation and two follow up e-mails.



I phoned up yesterday after having heard nothing from them since then and spoke to Chetan who took my phone number and assured me that he would get back to me, because he needed to look at my correspondence. As I expected, no one has got back to me to let me know what is happening and yet they have charged my account for the two items. I wish I had gone somewhere else.



MA
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Scholasticus
Occasional Visitor


Joined: 26/05/2003 16:53:40
Posts: 11
Location: United Kingdom

PostPosted: Sun Sep 14, 2003 8:04 am    Post subject: Has HandNav really changed? Reply with quote

Just an update on my situation. I sent another e-mail yesterday and I have still not heard anything from them, this despite being assured by Chetan that he would get back to me.



I would have thought that since it was their fault that I received the wrong item and I spent my own money sending it back to them, they would do their utmost to rectify the problem, but they don't seem to care.



Avoid this company like the plague!



MA
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