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Peripheral Corner

 
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seg1959
Occasional Visitor


Joined: 08/07/2003 10:42:57
Posts: 13

PostPosted: Sun Sep 14, 2003 8:04 am    Post subject: Peripheral Corner Reply with quote

My first experience with Peripheral Corner was not a very positive one.

-On Thursday 10/7 I ordered a GPS mouse from their web site - item shows "in stock".

-On Friday 11/7 I call them to check progress of order - the chap tells me that he is doing my order "now" and I will have it next day.

-On Tuesday 15/7, having not received anything, I called again and spoke to a different person who tells me that the unit is actually on back-order to arrive "end of the week". When I mentioned the conversation I had with the other person who was "doing my order now", he sort of shrugged his shoulders.



Needless to say I have now cancelled my order and re-ordered from elsewhere.



Maybe this is a one-off blip but, somehow, they need to get their act together. By the way, I have just checked their web site and the gps unit I order still shows "in stock - order now".



As it is, they just lost one customer.



seg
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Dave
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Joined: Sep 10, 2003
Posts: 6460
Location: UK

PostPosted: Sun Sep 14, 2003 8:04 am    Post subject: Peripheral Corner Reply with quote

We see this a lot in retailers. Some retailers don't keep good stock levels, or will get hit by a lot of orders over a very short process, especially when we create reviews, and it can have an adverse effect. Not wishing to stick up for Peripheral Corner, as they have let me down three times in the past year as the rest of the team will back me up on, if you would like to talk to someone in charge, you can call and ask to speak to Simon.
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