Seamless Europe map on Navigator 6

sirox · Occasional Visitor Joined: Sep 01, 2006 Posts: 32

Hi,

Just received (yesterday) the new Navigator 6 software with maps of Western Europe, ordered directly from TomTom.
Everything is fine on my HTC Tytn. The only problem is that it is impossible to install the seamless Europe map, even though I have more than 1.5GB free on my card (the map needs about 900 MB).
While TomTom Home is trying to unpack the CAB files containing the map, at about 65% of the progress bar, it says "Error unpacking the .CAB file". This happens BEFORE the transfer to the device starts.
I have tried also installing directly on the card via card reader (this is supported by TomTom Home), but the problem obviously remains.

TomTom support by email keeps sending me non-sense answers, and does not admit the problem. I think it is quite obviously a bug in the installation files.

Does anyone else have this problem?

lupos0_1 · Posted: Tue Oct 10, 2006 3:47 pm Post subject:

Hi there, have you tried phoning them?
_________________
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Nokia N95
McGuider V7
Latest Maps
(Internal GPS)

sirox · Occasional Visitor Joined: Sep 01, 2006 Posts: 32

Yes, just did it. After asking level-2 support, their only suggestion was to reboot the PC! Of course I have done that already several times since yesterday!
Now I am trying to copy the CAB files manually on the SD Card, and try installing them on the device, but I am not sure that this can work...

sirox · Occasional Visitor Joined: Sep 01, 2006 Posts: 32

No, it is impossible to install the cab files directly, they are probably too big. The device also comes with an error saying that the CAB files are not digitally signed.

Does anyone else have Navigator 6 Europe?!?

Oldboy · Posted: Tue Oct 10, 2006 8:41 pm Post subject:

I haven't tried it with V6, but in TT5 you have the ability to decompress the Map Files to the PC Hard Drive.

If you can do this, (as you appear to be able to use a Card Reader) do that and then Copy the Files from the Hard Drive to the Card.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

sirox · Occasional Visitor Joined: Sep 01, 2006 Posts: 32

It is not that simple. I have decompressed the cab files manually, but the result is 7 files with numbered extensions that clearly need to be properly installed on the device using the installer.
CLINE.DAT comes clean, but not all of them.
I understand I must be the first customer ever with Navigator 6 Europe on DVD...!!!

adobbing · Lifetime Member Joined: 08/04/2003 12:55:05 Posts: 213

Perhaps you are not the first customer with TTN6 on DVD.

I have it installed already on my Ipaq 4700, I played safe and purchased the windows mobile 5 update disc before installing tomtom 6.

I installed the tomtom home app first and then updated that over the Internet, and then I picked the entire Western Europe map to install to my sd card.

Worked a treat after taking about an hour!

lbendlin · Posted: Tue Oct 10, 2006 9:38 pm Post subject:

sirox · Occasional Visitor Joined: Sep 01, 2006 Posts: 32

adobbing · Lifetime Member Joined: 08/04/2003 12:55:05 Posts: 213

Have you tried re-formatting the Sd card.

I did this after backing up all my old POI's etc from TTN5, so that it would be a fresh install.

Initially I got an error message in Tomtom home saying not enough space, but realised it was defaulting to the Ipaq's own storage.
So had to click on the SD card tab.

Then all went smooth!

sirox · Occasional Visitor Joined: Sep 01, 2006 Posts: 32

sirox · Occasional Visitor Joined: Sep 01, 2006 Posts: 32

sirox · Occasional Visitor Joined: Sep 01, 2006 Posts: 32

Oh well, I was able to examine the temporary directory used by TomTom Home to decompress the file. It creates a temp directory with a long name within the system temp directory of Windows XP, and decompresses all files there.
It does manage to decompress the following files:

poi.dat
traffic.dat
Western_Europe-3382e49c.mac
Western_Europe.mid
tmccodes.dat
cline.dat (539MB)
mapinfo.dat

I the see the file "faces.dat" appear for a second, and then TomTom Home generates the mentioned error. Looks like the decompression of faces.dat creates the problem.

Any idea?

I would really like to hear from other Navigator 6 (software and maps of Europe) customers. The version for the HP PDA's might be different.

Perhaps it is a configuration issue on my PC?
Sad that TomTom has no clue, although they have offered me a full refund (within 28 days) if this is a deal breaker for me!

sirox · Occasional Visitor Joined: Sep 01, 2006 Posts: 32

Today TomTom Customer Support FINALLY admitted that there is a problem. They admitted that the same issue happens in their own office on their own equipment!!!!
They told me a technician is investigating the problem, and that it might be related to security settings on the PC. They also told me that the issue does not appear on all computers, so they told me to try another PC while they work on a permanent fix.

At least they are working on it!!!

Funny how every time I call them they deny the existence of the Europe map, and every time I have to tell them how fool they are since that map is a heavily publicised feature of Navigator 6!!!
There is no doubt that their 1st-level support staff is really "low level"!

lbendlin · Posted: Fri Oct 13, 2006 9:22 pm Post subject:

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