Home PageFacebookRSS News Feed
PocketGPS
Web
SatNav,GPS,Navigation
Pocket GPS World - SatNavs | GPS | Speed Cameras: Forums

Pocket GPS World :: View topic - 12 v directly to GO (defect now) :(
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in for private messagesLog in for private messages   Log inLog in 

12 v directly to GO (defect now) :(
Goto page 1, 2  Next
 
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices
View previous topic :: View next topic  
Author Message
Zeena
Regular Visitor


Joined: Oct 15, 2004
Posts: 187
Location: Norway

PostPosted: Sun Apr 03, 2005 1:13 pm    Post subject: 12 v directly to GO (defect now) :( Reply with quote

Hello...

A taxi driver wanted his GO directly suplied from the 12v from the car and an installer of taxi-equipment do this for him.

And (of course) the GO doesent work anymore.

He put the 12 volt directly into the GO and now the only thing that works is the green LED in the front.

What can be done?
_________________
Gunnar Nystul, Forum Admin, TomTom Forum Norway and Nystul Navigasjon
Back to top
View user's profile Send private message Visit poster's website
lbendlin
Pocket GPS Staff
Pocket GPS Staff


Joined: 02/11/2002 22:41:59
Posts: 11878
Location: Massachusetts, USA

PostPosted: Sun Apr 03, 2005 2:19 pm    Post subject: Reply with quote

Slap his hands (twice) and tell him to buy a new GO. The old one is fried. He may sell it on eBay as defective, for spare parts.
_________________
Lutz

Report Map Errors here:
TomTom/TeleAtlas NAVTEQ
Back to top
View user's profile Send private message Send e-mail
Zeena
Regular Visitor


Joined: Oct 15, 2004
Posts: 187
Location: Norway

PostPosted: Sun Apr 03, 2005 2:41 pm    Post subject: Reply with quote

Yes -its fried... for sure... I can see a component inside that is definetively fried. Wink

What about sending it to TomTom for repair?
_________________
Gunnar Nystul, Forum Admin, TomTom Forum Norway and Nystul Navigasjon
Back to top
View user's profile Send private message Visit poster's website
lbendlin
Pocket GPS Staff
Pocket GPS Staff


Joined: 02/11/2002 22:41:59
Posts: 11878
Location: Massachusetts, USA

PostPosted: Sun Apr 03, 2005 4:06 pm    Post subject: Reply with quote

since it is user error I am pretty sure the repair will be as expensive as a new unit.

You never know what else has died - may be just the power regulator, but may be more. I wouldn't risk that.
_________________
Lutz

Report Map Errors here:
TomTom/TeleAtlas NAVTEQ
Back to top
View user's profile Send private message Send e-mail
Zeena
Regular Visitor


Joined: Oct 15, 2004
Posts: 187
Location: Norway

PostPosted: Sun Apr 03, 2005 4:13 pm    Post subject: Reply with quote

Well - all the electronics is on just one circiutboard, so I think that the board must be replaced...

All wires etc connected to this, is equipped with connectors for fast replacement.
_________________
Gunnar Nystul, Forum Admin, TomTom Forum Norway and Nystul Navigasjon
Back to top
View user's profile Send private message Visit poster's website
Eldar
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Sep 24, 2004
Posts: 1294
Location: London

PostPosted: Sun Apr 03, 2005 7:36 pm    Post subject: Reply with quote

Although it is very easy to replace components in a TTG, in your case the processor board will have to be replaced and that's not going to be cheap.
Back to top
View user's profile Send private message
Dave
Frequent Visitor


Joined: Sep 10, 2003
Posts: 6460
Location: UK

PostPosted: Sun Apr 03, 2005 7:54 pm    Post subject: Reply with quote

I think TomTom will dishone the problem very quickly. One they read these forums, and two if you don't tell them that it was wired directly to 12v, they'll be able to quickly tell that far too much current has been sent to the circuit board.

If the GO was installed by a proper installer, he would have first known to check the voltage on the end of the original cable and he would have seen the voltage step down (regulated) and would have then either used a botched up version of the original cable, or created a regulated cable by examing the insides of the original cable.

Either way it doesn't sound like he's a proper installer! Chalk this one up to experience!
Back to top
View user's profile Send private message Visit poster's website
Zeena
Regular Visitor


Joined: Oct 15, 2004
Posts: 187
Location: Norway

PostPosted: Sun Apr 03, 2005 7:55 pm    Post subject: Reply with quote

Of course... i think it will be bad, but I have sendt a mail to TT support and asked for prices for repair, or the price for replacing the main board myself...

I will inform here about the answer...
_________________
Gunnar Nystul, Forum Admin, TomTom Forum Norway and Nystul Navigasjon
Back to top
View user's profile Send private message Visit poster's website
Zeena
Regular Visitor


Joined: Oct 15, 2004
Posts: 187
Location: Norway

PostPosted: Sun Apr 03, 2005 8:03 pm    Post subject: Reply with quote

@ Dave:
I did not see your posting before my last posting...

In my mail to TT I have told about that it have been conected to 12 v directly... ( if I want to be criminal; it would be for mutch more money and you will read about it in your local newspaper 8) )

It should be a profesional installer... (taxi-equipment-installer)

I think the owner of the GO will charge him for the cost of this repair etc...

Yes - I will post all about this!
_________________
Gunnar Nystul, Forum Admin, TomTom Forum Norway and Nystul Navigasjon
Back to top
View user's profile Send private message Visit poster's website
Barsnake
Lifetime Member


Joined: Feb 13, 2005
Posts: 49
Location: Snottingham UK

PostPosted: Sun Apr 03, 2005 8:18 pm    Post subject: Reply with quote

My Boss Plugged A Sony Walkman (12v) Into His
Tom Tom did The Biz FOC Honest
Back to top
View user's profile Send private message
Zeena
Regular Visitor


Joined: Oct 15, 2004
Posts: 187
Location: Norway

PostPosted: Sun Apr 03, 2005 8:38 pm    Post subject: Reply with quote

Barsnake wrote:
Tom Tom did The Biz FOC Honest


Hmmm... I dont know what that means... can someone explain... Embarassed
_________________
Gunnar Nystul, Forum Admin, TomTom Forum Norway and Nystul Navigasjon
Back to top
View user's profile Send private message Visit poster's website
Darren
Pocket GPS Staff
Pocket GPS Staff


Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Sun Apr 03, 2005 9:28 pm    Post subject: Reply with quote

I 'think' he's is saying that TomTom repaired a similar problem free of charge.
_________________
Darren Griffin - Editor
Back to top
View user's profile Send private message Send e-mail Visit poster's website
Zeena
Regular Visitor


Joined: Oct 15, 2004
Posts: 187
Location: Norway

PostPosted: Sat Apr 09, 2005 9:53 am    Post subject: Reply with quote

Status:

I have shipped the GO to TomTom...

My experience so far, is that TomTom are realy professional and make it easy for the customer to do this.

This is how they do this step by step:

1: I sendt an question/ explanation of this to TomTom Support
2: I get an answer back with clear and presise instruktions what to do. Exactly what I should put in the box, what I should write on the box (i got an web-page whit adress and ref.number to print out directly and put on the box), a number to call (DHL) and referense-number for DHL.
3: I did this and DHL came stright away and pick up the package.
4: I got an E-mail from TT and they tell me that they have recieved my package.

Thumbs up for TomTom.

(I will post more when I know more)
_________________
Gunnar Nystul, Forum Admin, TomTom Forum Norway and Nystul Navigasjon
Back to top
View user's profile Send private message Visit poster's website
Frazzle
Regular Visitor


Joined: Nov 05, 2004
Posts: 66

PostPosted: Mon Apr 11, 2005 6:43 pm    Post subject: Reply with quote

Any "proefessional" vehicle equipment fitter should have insurance for events just like this. If an installer damages your car or an accessory then the installer is usually liable for the cost of repairs or replacement.

Unless.... the installer warned that he was not familiar with the equipment and would not be liable for any dameage caused as a result (in writing).

IMHO no "professional" vehicle tech would connect an unknown piece of kit to a car without first checking the voltage, current and polarity specifications. How else would he/she know the correct fuse rating (He did fit an in line fuse I hope !).

The industry has it's fair sharel of self proclaimed "professionals".... I have had dealings with some who I wouldn't let near my car. Sadly these few give the other reputable majority a bad name.

If he doesn't have insurance cover.... he shouldn't be working on peoples cars !
Back to top
View user's profile Send private message
Zeena
Regular Visitor


Joined: Oct 15, 2004
Posts: 187
Location: Norway

PostPosted: Wed Apr 13, 2005 11:59 am    Post subject: Reply with quote

UPS came in the door right now with a refurbished TomTom GO.

I'm impressed by TomTom for their proffesional service and handling of this case.

They used only 3 workingdays instead of 5-10 days as they promised.

I sendt the GO by DHL 6. April and recieved it today...
That's exactly 1 week (with transportation from Norway to The Nederlands, handling by TomTom and transportation back to Norway.)

Thumbs up !

The price for the repair: 0,-
The price for shipping: 0,-
The price for taxes: 0,-

I know there will be a happy Taxi-driver in Norway tonight... Exclamation

(...and he will of course get the latest software and the Norwegian speed-camera database installed...)
_________________
Gunnar Nystul, Forum Admin, TomTom Forum Norway and Nystul Navigasjon
Back to top
View user's profile Send private message Visit poster's website







Posted: Today    Post subject: Pocket GPS Advertising

Back to top
Display posts from previous:   
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices All times are GMT + 1 Hour
Goto page 1, 2  Next
Page 1 of 2

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.11 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Make a Donation



CamerAlert Database

Click here for the PocketGPSWorld.com Speed Camera Database

Download Speed Camera Database
20.115 (30 Nov 22)



WORLDWIDE SPEED CAMERA SPOTTERS WANTED!

Click here to submit camera positions to the PocketGPSWorld.com Speed Camera Database


12mth Subscriber memberships awarded every week for verified new camera reports!

Submit Speed Camera Locations Now


CamerAlert Apps



iOS QR Code






Android QR Code







Terms & Privacy


GPS Shopping