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TomTom Direct Communications....

 
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SpeedCam
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Joined: Mar 18, 2004
Posts: 753
Location: Biggleswade, BEDS

PostPosted: Thu Aug 12, 2004 1:45 pm    Post subject: TomTom Direct Communications.... Reply with quote

Its been clear to me from very early on (TomTom V1 days..), that TomTom have a big problem dealing with customers, in term of problems updates and general communications. Their automated support system is a prime example of how they treat their customers.

What I'd like to see if at all possible is for the key points from this forum each month compiled and sent directly to a named TomTom contact for them to comment on. I'm sure the PocketGPS team have these contacts within TomTom and this would help both customers and TomTom.

For starters two points that I think need raising are:-

1. Update on why TomTom have chosen a GPRS solution and not TMC, and are there any plans to provide this.

2. UK Map data quality & updates, M6 Toll road a problem, why are TomTom not making the GO data available to customers.

Is this something that the PocketGPS team thinks could be useful, if so could this be setup?
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lbendlin
Pocket GPS Staff
Pocket GPS Staff


Joined: 02/11/2002 22:41:59
Posts: 11878
Location: Massachusetts, USA

PostPosted: Thu Aug 12, 2004 1:52 pm    Post subject: Reply with quote

Ahhh, is it this time of the year again... in german we call this "Sommerloch" - summer void.

We do have some contact into TomTom, but mostly into the marketing area. There is very little we can do in the development area. Look at PocketNavigation.de - they have a running list of 40 urgent complaints - and they have that list since years...

Swamping TomTom with individual requests still seems like the more effective option. Feel free to email them ,fax them , call them.
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