At last - they turned their computer on..

[Mark R Penn]

....and replied to my e-mail sent on 8th April re postcodes.



This is their (pathetic) reply:



"Dear Mark,



Thank your for your email



TomTom Navigator allows you to use the postal digits as a short-cut for entering the city name. Unfortunately his only works in countries that use purely numerical prefixes which furthermore uniquely identify particular cities (although the reverse need not be true, i.e. a particular city does not necessarily have to have a single code).



Great Britain uses a different, non-numerical postal code system. Beta testing proved that the 3-character alfanumeric codes available did not save time compared to typing in the first three letters of a city, and in fact conflicted with our spelling-correction and "sounds as" technology.



For the Great Britain maps, this "city aliasing" is therefore not supported, even though some beta versions included it. Instead, in Great Britain beta testing identified a different need, and here (only in Great Britain) TomTom Navigator 2 provides the postal "street name postfix", allowing you to distinguish between same-named streets in different parts of a city.



Regards,



TomTom Customer Services

support@tomtom.com

http://www.tomtom.com"



I notice they've also changed the description on the website to reflect the above, but I still want to know what they intend to do for those of us who bought the upgrade (or full package) on the basis of their previous advertising.



Needless to say I have let them know what I think. I'll post their reply when I get it in another 10 days time.
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