Handnav

Gurkhaman · Posted: Wed Feb 23, 2005 8:03 pm Post subject:

I have also not received any reply from Handnav to my query despite posting here and sending an e-mail. Poor after sales service I would say.

sooty · Posted: Wed Feb 23, 2005 8:59 pm Post subject:

From the posts here, it seems as though Handnav is a one man band with a glossy web site that gives the appearance of a much bigger organisation. I have seen this many times in the past.

I run my own small business in a very competetive marketplace and if I provided that kind of service I would be bankrupt by now.

JConnors · Occasional Visitor Joined: Nov 09, 2004 Posts: 14

I orders a clip for myself in late Jan and still have not received it, even though HandNav have said that there have sent out two by recorded mail - will not give the Royal Mail reference numbers though!!

Will be calling them tomorrow (again!!) and expect to blow my top with them, as every time I call them they say "we'll sort the problem out shortly, please be patient."

Will keep you all posted......

Evil or Very Mad

JConnors · Occasional Visitor Joined: Nov 09, 2004 Posts: 14

As promised...here is an update to my last posting.

Got my Brodit Proclip from HandNav on Tuesday (within the timescale Chetan gave) and all is well now.

Smile

GerryC · Posted: Sat Mar 05, 2005 12:22 am Post subject:

I ordered a proclip and pda mount from Handnav on Thur 24 Feb requesting next day delivery. This was accepted and the webpage updated to "Processing" within hours.

However, nothing has happened since. I emailed on Monday 28th and again yesterday (Thur 3rd). Neither have had a response and neither has my web "contact us" message.

Even a quick email saying that something was not in stock and on order would be acceptable. An estimate on when it would arrive even better.

I chose Handnav due to the review on Brodit mounts here on pocketgpsworld.com which says that Handnav "maintain stock of all the components". As my car is quite popular (Ford Focus), I felt confident that this would be a stock item.

If someone could update me on this, I'd be grateful.
_________________
Gerry
TomTom730T
Cameralert for Android
Brodit ProClip mount

Snowy · Occasional Visitor Joined: Jan 24, 2005 Posts: 23

After reviewing various PDA Mounts, I concluded that the Brodit Mount was indeed the best to have and therefore proceeded to order from HandNav (There appears to be very few outlets for Brodit).

I then came across in these concerning statement re HandNav and perhaps became too cynical towards them.

Like others I received confirmation of my order and after a couple of days with no further feedback I emailed them requesting an estimated time of delivery - No repsonse received. On Weds I phoned them, which took a few attempts as the line was always busy. I was told the order would be dispatched that night. After a couple of more phonecalls on Thurs & Fri it transoires the item was sent out on Thurs and I received the package this morning.

So heres my advise: Contact HandNav by phone, never email and if they say they've dispatched your order request the tracking number. Unfortunately as it's recorded delivery this will not tell you where your order is, but at least you'll have moved to the next step!

HandNav,

I can have no complaints about your delivery - I ordered on a Sat night and my order was delivered the next Sat morning - Well done here Laughing

. However you could do yourselves a great service my inproving your communications:

1: Respond to emails! Exclamation

2: Your online tracking should be improved to the standard of GlobalPositionigSystems who detail every step of the order process

3: Often people don't mind receiving an email saying an order will take a copule of weeks to process as long as they can be confident that they'll receive it. Better to let people know an ETA and let them decide if they wish to proceed with their order.

I wish HandNav every success for the future and I am happy with the service I recieved by telephone, but there are areas they need to improve in to enable them to succeed in the future.

GerryC · Posted: Sat Mar 05, 2005 1:10 pm Post subject:

My order arrived this morning as well so guess what I'm playing with today. 8)

It would have been nice for any communication from Handnav though as the web tracking still looks the same as it did last week.

They still charged me the £6 for next day delivery though it's took more than a week which isn't too good though I'm not going to make a fuss about it.

I've noticed that Expansys are selling some Brodit kit now (but what I wanted is not on the site) so they may be worth a go next time.

GerryC
_________________
Gerry
TomTom730T
Cameralert for Android
Brodit ProClip mount

KayDee · Occasional Visitor Joined: Mar 05, 2005 Posts: 6

My order turned up after a week, but wasn't the right item. That wouldn't have been a huge problem, except all efforts to contact HandNav failed. Emails weren't answered, and the phone was either engaged or went unanswered.

After a week of trying the phone was finally answered, and I was promised an email giving the returns procedure. This hasn't arrived.

I would avoid this company like the plague.

You might be lucky and get your stuff, but why risk it when there are so many other companies that provide a proper service?

handnav · Posted: Sat Mar 05, 2005 11:25 pm Post subject:

Firstly, I would like to thank all for expressing opinions and sharing experience about Handnav with others.

My special thanks to Jamie Connors for mentioning the real name, this indeed helps us looking at the customer order details. I would like to apologize to all who have experience delays on their orders. I am sure by now readers have realized that the delay caused on orders relates to Brodit or specifically to Brodit ProClip. We have no real reasons to delay your orders apart from experiencing delays ourselves from Brodit distributor or Brodit themselves.

As our company policy we only charge customers credit card on the day goods are ready to be dispatched so we are eager too dispatch the your orders as soon as possible, but Brodit parts are not so easy or not so easy predict the time on back orders. We usually do not have problem with other products that we offer on our website.

'gc92000' mentions Expansys as the reseller of Brodit, I am sure they do Brodit ProClip, but on their website they only have 27 and only 9 in stock at 05/03/05 22:00 out of approximately 6000 different types. Also, gc92000 claims that £6.00 was charged for next day delivery but not delivered next day, please note that when we receive orders with next day delivery charge at this point credit card is not charged. At the time of charging credit card we do not charge delivery if we are not able to deliver by next working day, orders simply goes on FREE Delivery. You may have delivery note that states delivery charge [as original order], but in fact it’s not charged. However, if you are definitely sure that we have made an error here than please inform us immediately with your details so that we can reimburse the delivery cost. Unfortunately, we could not check this because you have not stated your name or surname on your forum

Once again, I would like to apologize for not offering the service to your satisfaction, but we are certainly trying everything to improve in every possible way. We have raised this Brodit issue many times with Brodit and their distributors, but unfortunately things are moving very slowly.

Best regards
Chetan
_________________
www.handnav.co.uk

KayDee · Occasional Visitor Joined: Mar 05, 2005 Posts: 6

GerryC · Posted: Sun Mar 06, 2005 9:39 pm Post subject:

anneb · Occasional Visitor Joined: Dec 17, 2004 Posts: 18

Hi All,

On my recomendation my brother ordered a Proclip and pda holder from Handnav yesterday ( looks like I should have read this thread first !! )

order was placed 9-15am yesterday morning paying extra for next day delivery. An email arrived saying "new order deferred"Another email at 3-15pm stated "Order processed"

As nothing arrived today " order processed" obviously doesn't mean its on the way to you

Any idea how far down the chain "order processed " puts us

Regards Anne

johnk · Occasional Visitor Joined: Sep 17, 2004 Posts: 17

anneb · Occasional Visitor Joined: Dec 17, 2004 Posts: 18

I hope your right Johnk

Regards Anne

futumtch · Occasional Visitor Joined: Mar 14, 2005 Posts: 2

I'm waiting for a holder+Pro Clip for a left hand drive Fiesta from Handnav. It's been 2 weeks now since the order was placed. I have spoken with someone on the phone and was told the clip (being a left hand drive one) needed to come from Brodit themselves which is understandable. I just hope it all arrives before I go on a long trip on the 9th April!

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