Not impressed with Navman online

Leenig · Posted: Thu Jan 06, 2005 10:54 pm Post subject: Not impressed with Navman online

I order the new V3 software from Navman online store a couple of days ago. I received confirmation of the transaction from worldpay after hitting the submit order button.

I have heard nothing from Navman about my order. No email to confirm receipt of order never mind dispatch. I paid the extra premium for a higher grade delivery- what’s the point when Navman don’t seem to hurry in dispatching the goods in the first place.

I emailed navman online - still awaiting a reply.

Lee

Tim Buxton · Posted: Thu Jan 06, 2005 11:02 pm Post subject:

The website's homepage has changed today, but over the Christmas/New Year period it stated in big bold red letters that any orders placed during that period would start shipping on Jan 6th, and that orders would be dispatched on a first in-first out basis. I expect that you are in the queue, as is your email.
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Tim

anglefire · Posted: Fri Jan 07, 2005 10:04 pm Post subject:

I used Navman Online when I bought V3 for mine - and the service was excellent - I guess you've just been court out by Christmas Holidays?
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Mark

Website

The answer is 42. Now what is the question?

Leenig

Anglefire did you recive you V3 today( jan 7th)

I did read Tims comments. There was no messages or notices saying that there were any issues with the product release or delivery at stage of the ordering process. They also offer for a extra premium quicker delivery which i opted for. Theres no point in opting for this if teh product going to take days or weeks to be dispatched.

I still believe that a confirmation email should be dispatched from Navman thanking me the customer for the order and at the very least confirm receipt of the odrer will an expected delivery time, or status report.

Lee

anglefire · Posted: Sat Jan 08, 2005 12:52 am Post subject:

Hi Leenig,

Sorry, I ordered mine when it first came out back in November- but I did get comfirmation that they had the order etc.

Leenig · Posted: Sat Jan 08, 2005 1:56 am Post subject:

I ve just taken a look at the navman store (8th jan 00:54 GMT) and under the icon for GPS 4000 series it as accessories, but MAPS has been removed, why? it was there a few hours ago.

Thanks for the info anglefire.

Lee

Dave · Posted: Sat Jan 08, 2005 2:30 pm Post subject:

Perhaps Navman may have the answer ?

Leenig · Posted: Sun Jan 09, 2005 11:46 pm Post subject: Navman may well have an anser

If they do have an answer there keeping close to thier chest.

When we buy over the net with our hard earned cash I dont think its unreasonable to expect an email confirmation when goods are ordered and paid for. I emailed Navman 3 times in 7 working days and have received no reply.

Lee

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