reinstallation of SmartST V2 doesn't work (activation prob)

chroemerli · Occasional Visitor Joined: Mar 29, 2004 Posts: 5

Hi all

I'm using a iPAQ3870 (PPC2002) with the Navman GPS3450 jacket and SmartST V2.
I upgraded to V2 from SmartST Pro 1.91.

Everything worked fine until I had to flash the iPAQ's ROM.
I'm now using the same ROM image as before but I can't reinstall SmartST V2.

ActiveSync is running and installing the files on iPAQ works fine. But when I want to activate the software, it tells me kind of "Error while trying to communicate with your Pocket PC. Please make sure that your Pocket PC is connected, SmartST is installed and ActiveSync 3.5+ is running". (I'm using the german version of SST V2 so it might not be exactly the same error in english).

When I try to start SmartST on the iPAQ, it tells me "Please start SmartST from the installation CD".

Of course, my iPAQ IS connected, SmartST IS installed on my PPC and ActiveSync IS running. I was using ActiveSync 3.7.1 and also tried it with 3.7 and 3.6 but without success.

I also installed my old SmartST Pro 1.91 and then upgrade to V2 but without success.

I also installed the service packs for SmartST V2, tried to reinstall it several times but without success.

I checked out Navman.log in 'my documents' of iPAQ and there it says:
"[timestamp]: map auth: error getting size of \Windows\cdkeys.dat"
Actually, I don't have a cdkeys.dat on my PPC but I assume this should be automatically created during the installation.

My two support requests to Navman remained unanswered so far, so I have no idea what to do anymore.

Has anyone of you an idea what I could do? Or maybe at least a phone number for Navman Europe which I could call?

Thanks a lot

Cheers,

Andreas

AlfieB · Posted: Sun Nov 14, 2004 5:33 pm Post subject:

Hi

Sorry I can't help with your problem, but at least here is the telephone for Navman-Europe in the UK; +44 (0) 1293 780 500

Best wishes

alfieB Thumbs Up

_________________
Why ask me ?, I'm lost!

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Navman N60i

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chroemerli · Occasional Visitor Joined: Mar 29, 2004 Posts: 5

hi all

after getting a hint from Navman support, I found out that my iPAQ lost the serial number after flashing the ROM.

I had to adjust the ROM image to re-enter my serial number and now it works!

cheers,

andreas

AlfieB · Posted: Sun Nov 28, 2004 11:20 pm Post subject:

Hi there

Glad to see that Navman Support were helpful, and you are now up and running :D

Best wishes

alfieB Thumbs Up

_________________
Why ask me ?, I'm lost!

Navman iCN630

Navman N60i

Navman Mio S505

Navman Mio Spirit 695 LM

Mio Spirit 7670 LM Truck

CoolHand · Posted: Wed Dec 01, 2004 2:17 pm Post subject:

Hi,

Can you tell me how you added the serial number to your iPAQ. I have exactly the same equipment and exactly the same problem. And Navman support have also ignored my emails.
thanks

Luke

heyshunt · Posted: Sat Jan 01, 2005 1:20 pm Post subject:

Hi,

Could one of you please contact me or post how to do this as i also have had the problem!!

Chris

DavidW · Posted: Sat Jan 01, 2005 7:21 pm Post subject:

If you believe an iPAQ has lost its 'burnt in' serial number, you need to check in the HP Asset Viewer or equivalent. If you have lost the serial number, contact HP Support - it's really a service centre job to fix.

Unsurprisingly, adjusting the 'burnt in' serial number is not something a user is supposed to be able to do themselves, and any attempts at editing a device's flash memory are dangerous; you could finish up with a 'bricked' Pocket PC that won't start up at all.

David

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