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Paid subscription but still says to subscribe

 
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BazWhite99
Occasional Visitor


Joined: Jan 10, 2020
Posts: 1

PostPosted: Sat Jul 04, 2020 4:53 pm    Post subject: Paid subscription but still says to subscribe Reply with quote

I have paid for a years subscription but when I login it still doesn't recognise me as a subscriber. Therefore cannot download anything.
Have raised a ticket and await reply.

Paid by NoChex and received confirmation of payment.

Help please!
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MaFt
Pocket GPS Staff
Pocket GPS Staff


Joined: Aug 31, 2005
Posts: 14476
Location: Bradford, West Yorkshire

PostPosted: Mon Jul 06, 2020 11:20 am    Post subject: Reply with quote

Hi Baz,

Can you open a ticket (scroll to the bottom of: https://www.pocketgpsworld.com/support.php ) and Mke, Darren or Rob will get you sorted!

MaFt
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M8TJT
The Other Tired Old Man
The Other Tired Old Man


Joined: Apr 04, 2006
Posts: 10084
Location: Bexhill, South Sussex, UK

PostPosted: Mon Jul 06, 2020 4:50 pm    Post subject: Reply with quote

He said he had done that and received no reply MaFt.
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Oldboy
Pocket GPS Moderator
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Joined: Dec 08, 2004
Posts: 10607
Location: Suffolk, UK

PostPosted: Mon Jul 06, 2020 7:46 pm    Post subject: Reply with quote

But 2 hours after posting, the OP downloaded 'Other - CSV', 'UK - Consolidated by type'. Confused
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TT 910 V7.903 (9183/081205) OS:2344
Europe version 1045.10005
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M8TJT
The Other Tired Old Man
The Other Tired Old Man


Joined: Apr 04, 2006
Posts: 10084
Location: Bexhill, South Sussex, UK

PostPosted: Mon Jul 06, 2020 10:47 pm    Post subject: Reply with quote

Then jolly good of him to come back here and say thanks Shocked
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MaFt
Pocket GPS Staff
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Joined: Aug 31, 2005
Posts: 14476
Location: Bradford, West Yorkshire

PostPosted: Tue Jul 07, 2020 2:22 pm    Post subject: Reply with quote

Ticket opened at 3:20pm on Saturday

Reply and resolution at 4:00pm same day.

BazWhite99 replied to ticket at 4:02pm to say thanks.


I suspect there is a time difference somewhere between NoChex, the forums and the support tickets...

Anyway, it's all sorted now!


Last edited by MaFt on Wed Jul 08, 2020 11:51 am; edited 1 time in total
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M8TJT
The Other Tired Old Man
The Other Tired Old Man


Joined: Apr 04, 2006
Posts: 10084
Location: Bexhill, South Sussex, UK

PostPosted: Tue Jul 07, 2020 8:22 pm    Post subject: Reply with quote

Well, you really can't beat that for service now, can you?
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DennisN
Tired Old Man
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Joined: Feb 27, 2006
Posts: 14759
Location: Keynsham

PostPosted: Tue Jul 07, 2020 10:15 pm    Post subject: Reply with quote

Maybe I should raise a support ticket for CamerAlert on iOS?













Rhetorical.
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!
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Kremmen
Pocket GPS Verifier
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Joined: Mar 03, 2006
Posts: 6015
Location: West London & Reading

PostPosted: Wed Jul 08, 2020 4:23 am    Post subject: Reply with quote

... and CA on Samsung Galaxy S10 models, although STA is working perfectly OK.
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