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MyDrive / TomTom Account

 
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MaFt
Pocket GPS Staff
Pocket GPS Staff


Joined: Aug 31, 2005
Posts: 14154
Location: Bradford, West Yorkshire

PostPosted: Thu Jul 25, 2019 4:29 pm    Post subject: MyDrive / TomTom Account Reply with quote

This is frustrating...

I need to log into my TomTom account. I couldn't remember my login so I thought I'd create a new account - I got an error saying I already had an account with that email.

Fair enough, I probably have. So, I do a password reset - that just goes to an error page... Still can't log in and only have 1 attempt left before my account gets blocked.

So I go to their contact/support page, fill out the contact form for 'I cannot log into my account' - the response? "Thanks for your message. We will not be able to contact you as there is no TomTom account registered with this email address."

Fun! So I have a Schrödinger's TomTom Account! I both have an account and don't have an account at the same time...

Good job it's not for a review of their flagship device that kinda needs the TomTom / MyDrive stuff to work for the bells and whistles that make it their premium device... Rolling Eyes
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dhn
Frequent Visitor


Joined: Oct 08, 2007
Posts: 2536
Location: Toronto CANADA

PostPosted: Fri Jul 26, 2019 10:45 am    Post subject: Reply with quote

Did you try calling??

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
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David
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MaFt
Pocket GPS Staff
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Joined: Aug 31, 2005
Posts: 14154
Location: Bradford, West Yorkshire

PostPosted: Fri Jul 26, 2019 11:41 am    Post subject: Reply with quote

Cheers - phoned them. Not very helpful. They said there must be a problem on my account and I should just create a new one Rolling Eyes
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MaFt
Pocket GPS Staff
Pocket GPS Staff


Joined: Aug 31, 2005
Posts: 14154
Location: Bradford, West Yorkshire

PostPosted: Mon Aug 12, 2019 1:16 pm    Post subject: Reply with quote

So, after nearly 2 weeks and various emails with their tech support the team that it was escalated to came back with 'you just need to create a new account with a new email address'.

Not very helpful at all!!
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arfurdent
Regular Visitor


Joined: Mar 05, 2006
Posts: 101

PostPosted: Wed Aug 14, 2019 7:14 am    Post subject: Reply with quote

it is a call centre, the occupants get bonuses for how quickly they can mark your call complete. Go figure how they will play that.

Same for every call centre.
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